Home |
Search |
Today's Posts |
|
Woodworking (rec.woodworking) Discussion forum covering all aspects of working with wood. All levels of expertise are encouraged to particiapte. |
Reply |
|
LinkBack | Thread Tools | Display Modes |
#1
|
|||
|
|||
Gloat: Whitechapel, Ltd. Customer Service
Okay, these guys are GREAT. I omitted some hardware from an order and
communicated to them by email hoping to get the omitted hardware into the order before it shipped. Their response: "Your order went out Friday. I will add two of the 50LH21P to your order. There is no need to charge you extra shipping. I will get those out today." Thank you Becky for that oustomer service!!!! |
#2
|
|||
|
|||
I've had the same, and other, wonderful experiences with Whitechapel.
I'll remain a loyal customer--Whitechapel's products and customer service, like Lee Valley's, are top notch. Mike "news.east.cox.net" wrote in message newsUnre.95757$sy6.3999@lakeread04... Okay, these guys are GREAT. I omitted some hardware from an order and communicated to them by email hoping to get the omitted hardware into the order before it shipped. Their response: "Your order went out Friday. I will add two of the 50LH21P to your order. There is no need to charge you extra shipping. I will get those out today." Thank you Becky for that oustomer service!!!! |
#3
|
|||
|
|||
news.east.cox.net says...
Okay, these guys are GREAT. I omitted some hardware from an order and communicated to them by email hoping to get the omitted hardware into the order before it shipped. Their response: "Your order went out Friday. I will add two of the 50LH21P to your order. There is no need to charge you extra shipping. I will get those out today." Thank you Becky for that oustomer service!!!! Lee Valley did the same thing for me. Don't know why they didn't charge me shipping for the second part of the order, but who am I to argue. |
#4
|
|||
|
|||
Whitechapel, Ltd.
I can only hope that they do not come out with a product called, The Ripper. Tom Watson - WoodDorker tjwatson1ATcomcastDOTnet (email) http://home.comcast.net/~tjwatson1/ (website) |
Reply |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
Best & Worst Customer Service Lists | Woodworking | |||
BEWA Harbor Freight poor customer service... | Home Repair | |||
Powermatic and Dewalt customer service. A simple story.... | Woodturning | |||
Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears | Home Ownership | |||
Screwfix tablesaw and customer service | UK diy |