I am not talking about the division of the company but how they actually
treat their customers. About six months ago I bought an Incra 2000 miter
gauge in a moment of weakness. It gleamed, looked great and the price was
not bad.

I hate to reveal such a huge indiscretion, but I actually read the manual to
see how to set the thing up. The results were less than optimal. The "45"
worked fine but anything lower did not. I called Taylor Design Technical
Support and got the guy who wrote the manual. His response was, "Yes, I
know, that is a mistake. I thought it was right but found out it wasn't.
What you need to do is set it for some poly sided angle - anything but 90
degrees.

Time passed and I had a slow day in the shop and a rather large project in
which I would be making a lot of repetitive cuts, so I decided to set the
Incra 2000 according to Tech Support. I set if on "10 degrees" and cut my
test pieces. Worked like a champ. I tried it on a 12 sided ring, and
thought," The joints are not as tight, but I probably did something wrong.
I set it on 45 degrees and cut all my stock. It did not work.

This morning I called Taylor Design to ask for some advice and got the same
guy I had talked to six weeks ago. I told him what I had done for the
setup and was about to ask, "What now, Coach?" when he says, "The only
thing to do is send you a new one." I gulped and thanked him but said I
was really only asking for advice. He said, "You have done exactly what
you should have and there is evidently a problem in the gauge." He then
said, "In fact, I will send you any miter gauge you want, except the 3000
(because of the extra cost)." He highly recommended the 1000SE over the
2000. You think I am going to second guess him at this point. I asked if
he wanted me to send the 2000 back and he said, "No, you can keep it."

His rationale for his rash actions? He said, during the course of our
conversation, "We are not the only players in this field and we want our
customers happy."

It kinda restores you faith in American business.


Deb

I basically went through the same with Kreg with their miter gauge. They
sent me numerous index pins and an new miter gauge with out having to return
anything.

Don't get me started on the Osborn. They simply denied that there is an
inherent problem with that miter gauge.


"Dr. Deb" wrote in message
...
I am not talking about the division of the company but how they actually
treat their customers. About six months ago I bought an Incra 2000 miter
gauge in a moment of weakness. It gleamed, looked great and the price was
not bad.

I hate to reveal such a huge indiscretion, but I actually read the manual
to
see how to set the thing up. The results were less than optimal. The
"45"
worked fine but anything lower did not. I called Taylor Design Technical
Support and got the guy who wrote the manual. His response was, "Yes, I
know, that is a mistake. I thought it was right but found out it wasn't.
What you need to do is set it for some poly sided angle - anything but 90
degrees.

Time passed and I had a slow day in the shop and a rather large project in
which I would be making a lot of repetitive cuts, so I decided to set the
Incra 2000 according to Tech Support. I set if on "10 degrees" and cut my
test pieces. Worked like a champ. I tried it on a 12 sided ring, and
thought," The joints are not as tight, but I probably did something wrong.
I set it on 45 degrees and cut all my stock. It did not work.

This morning I called Taylor Design to ask for some advice and got the
same
guy I had talked to six weeks ago. I told him what I had done for the
setup and was about to ask, "What now, Coach?" when he says, "The only
thing to do is send you a new one." I gulped and thanked him but said I
was really only asking for advice. He said, "You have done exactly what
you should have and there is evidently a problem in the gauge." He then
said, "In fact, I will send you any miter gauge you want, except the 3000
(because of the extra cost)." He highly recommended the 1000SE over the
2000. You think I am going to second guess him at this point. I asked if
he wanted me to send the 2000 back and he said, "No, you can keep it."

His rationale for his rash actions? He said, during the course of our
conversation, "We are not the only players in this field and we want our
customers happy."

It kinda restores you faith in American business.


Deb

"Dr. Deb" wrote:

huge snip

It kinda restores you faith in American business.

So have I got this right? The product doesn't work but they send you
another one free?

shakes head, tumbleweed passes left to right, exits stage left,
lights fade


--

In article , No Spam wrote:
"Dr. Deb" wrote:

huge snip

It kinda restores you faith in American business.

So have I got this right? The product doesn't work but they send you
another one free?

No, they sent a different model. Missed that, didja?

--
Regards,
Doug Miller (alphageek at milmac dot com)

Nobody ever left footprints in the sands of time by sitting on his butt.
And who wants to leave buttprints in the sands of time?

Dr. Deb wrote:

I am not talking about the division of the company but how they actually
treat their customers. About six months ago I bought an Incra 2000 miter
gauge in a moment of weakness. It gleamed, looked great and the price was
not bad.

I hate to reveal such a huge indiscretion, but I actually read the manual
to
see how to set the thing up. The results were less than optimal. The
"45"
worked fine but anything lower did not. I called Taylor Design Technical
Support and got the guy who wrote the manual. His response was, "Yes, I
know, that is a mistake. I thought it was right but found out it wasn't.
What you need to do is set it for some poly sided angle - anything but 90
degrees.

Time passed and I had a slow day in the shop and a rather large project in
which I would be making a lot of repetitive cuts, so I decided to set the
Incra 2000 according to Tech Support. I set if on "10 degrees" and cut my
test pieces. Worked like a champ. I tried it on a 12 sided ring, and
thought," The joints are not as tight, but I probably did something wrong.
I set it on 45 degrees and cut all my stock. It did not work.

This morning I called Taylor Design to ask for some advice and got the
same
guy I had talked to six weeks ago. I told him what I had done for the
setup and was about to ask, "What now, Coach?" when he says, "The only
thing to do is send you a new one." I gulped and thanked him but said I
was really only asking for advice. He said, "You have done exactly what
you should have and there is evidently a problem in the gauge." He then
said, "In fact, I will send you any miter gauge you want, except the 3000
(because of the extra cost)." He highly recommended the 1000SE over the
2000. You think I am going to second guess him at this point. I asked if
he wanted me to send the 2000 back and he said, "No, you can keep it."

His rationale for his rash actions? He said, during the course of our
conversation, "We are not the only players in this field and we want our
customers happy."

It kinda restores you faith in American business.


Deb


Yes, "NoSpam" absolutely free.

No, Doug, I did not miss the difference. Reread, they gave me a choice of
any miter gauge, except the 3000, I CHOSE the 1000SE.

You're right Leon, those who give good service deserve to be bragged on.
Those who don't, well let's just say, we do not recommend them to our
friends.

Deb

In article , "Dr. Deb" wrote:


No, Doug, I did not miss the difference. Reread, they gave me a choice of
any miter gauge, except the 3000, I CHOSE the 1000SE.

I know that. Go back and re-read what I wrote, and what I was responding to. I
was talking to NoSpam, not to you.

Here it is again:

In article , No Spam
wrote:
"Dr. Deb" wrote:

huge snip

It kinda restores you faith in American business.

So have I got this right? The product doesn't work but they send you
another one free?

And I wrote:

No, they sent a different model. Missed that, didja?

--
Regards,
Doug Miller (alphageek at milmac dot com)

Nobody ever left footprints in the sands of time by sitting on his butt.
And who wants to leave buttprints in the sands of time?

"Dr. Deb" wrote:
....
No, Doug, I did not miss the difference. Reread, they gave me a choice of
any miter gauge, except the 3000, I CHOSE the 1000SE.

That seems commendable, granted, but was there some manufacturing defect
or does the other one simply not work correctly? Be interesting to know
how the replacement turns out--I've always thought w/o ever trying one
they (and their competitors) wete pretty exorbitantly priced for what
seems a reasonably simple concept.

I have the 1000SE - I'm just a hobby woodworker, but as far as I'm
concerned, it's works great. I think you'll be happy with it.

I had a similiar experience with mine 1000SE. Being an idiot hobby guy and
newby, I over tightened the set screw (tighter is always better! )and
stripped the plastic screw top. I called them to see if I could buy a new
one - I explained that it was my stupidity that caused the problem, and I
was willing to purchase the replacement set screw. Customer service said
"no way", and sent me a new one - no "shipping & handling fee" no "postage
charge". Came in the mail in 3 days. That is outstanding service -

Nick B


"Dr. Deb" wrote in message
...
I am not talking about the division of the company but how they actually
treat their customers. About six months ago I bought an Incra 2000 miter
gauge in a moment of weakness. It gleamed, looked great and the price was
not bad.

I hate to reveal such a huge indiscretion, but I actually read the manual
to
see how to set the thing up. The results were less than optimal. The
"45"
worked fine but anything lower did not. I called Taylor Design Technical
Support and got the guy who wrote the manual. His response was, "Yes, I
know, that is a mistake. I thought it was right but found out it wasn't.
What you need to do is set it for some poly sided angle - anything but 90
degrees.

Time passed and I had a slow day in the shop and a rather large project in
which I would be making a lot of repetitive cuts, so I decided to set the
Incra 2000 according to Tech Support. I set if on "10 degrees" and cut my
test pieces. Worked like a champ. I tried it on a 12 sided ring, and
thought," The joints are not as tight, but I probably did something wrong.
I set it on 45 degrees and cut all my stock. It did not work.

This morning I called Taylor Design to ask for some advice and got the
same
guy I had talked to six weeks ago. I told him what I had done for the
setup and was about to ask, "What now, Coach?" when he says, "The only
thing to do is send you a new one." I gulped and thanked him but said I
was really only asking for advice. He said, "You have done exactly what
you should have and there is evidently a problem in the gauge." He then
said, "In fact, I will send you any miter gauge you want, except the 3000
(because of the extra cost)." He highly recommended the 1000SE over the
2000. You think I am going to second guess him at this point. I asked if
he wanted me to send the 2000 back and he said, "No, you can keep it."

His rationale for his rash actions? He said, during the course of our
conversation, "We are not the only players in this field and we want our
customers happy."

It kinda restores you faith in American business.


Deb

All I can say is amen! As a former owner of a professional services I can
attest that when you wow your customers with outstanding customer service,
you win a customer for life. There develops a bond of trust that is hard
for the more affordable to break.

"Dr. Deb" wrote in message
...
I am not talking about the division of the company but how they actually
treat their customers. About six months ago I bought an Incra 2000 miter
gauge in a moment of weakness. It gleamed, looked great and the price was
not bad.

I hate to reveal such a huge indiscretion, but I actually read the manual
to
see how to set the thing up. The results were less than optimal. The
"45"
worked fine but anything lower did not. I called Taylor Design Technical
Support and got the guy who wrote the manual. His response was, "Yes, I
know, that is a mistake. I thought it was right but found out it wasn't.
What you need to do is set it for some poly sided angle - anything but 90
degrees.

Time passed and I had a slow day in the shop and a rather large project in
which I would be making a lot of repetitive cuts, so I decided to set the
Incra 2000 according to Tech Support. I set if on "10 degrees" and cut my
test pieces. Worked like a champ. I tried it on a 12 sided ring, and
thought," The joints are not as tight, but I probably did something wrong.
I set it on 45 degrees and cut all my stock. It did not work.

This morning I called Taylor Design to ask for some advice and got the
same
guy I had talked to six weeks ago. I told him what I had done for the
setup and was about to ask, "What now, Coach?" when he says, "The only
thing to do is send you a new one." I gulped and thanked him but said I
was really only asking for advice. He said, "You have done exactly what
you should have and there is evidently a problem in the gauge." He then
said, "In fact, I will send you any miter gauge you want, except the 3000
(because of the extra cost)." He highly recommended the 1000SE over the
2000. You think I am going to second guess him at this point. I asked if
he wanted me to send the 2000 back and he said, "No, you can keep it."

His rationale for his rash actions? He said, during the course of our
conversation, "We are not the only players in this field and we want our
customers happy."

It kinda restores you faith in American business.


Deb