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Woodworking (rec.woodworking) Discussion forum covering all aspects of working with wood. All levels of expertise are encouraged to particiapte. |
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#1
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Dremel Customer Service - Outstanding (must be taking lessons from Lee Valley)
I agree, Dremel is a quality outfit. I bought my first tool real cheap in a
pawn shop and figured out why it was hocked the first time I used it. The coupler was bad. I figured this was some kind of unobtanium. To my surprise every part in this thing is on the Dremel web site and pretty cheap. For about $5 (shipped) I had new couplers and brushes, the only other suspect parts when I took it apart. Since then I have bought some other Dremel tools, comfortable that I can always get parts easily. |
#2
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Dremel Customer Service - Outstanding (must be taking lessons from Lee Valley)
I doubt they will miss your business. They have sold millions of these
things to mostly satisfied customers. The first one I had lasted for 12 years. The one I have now is twelve years old. "Morgans" wrote in message ... I wonder if I contacted them, I would get two new dremmell tools. I have owned two of them, and the bearings have gone out in both of them after a very short time. I will not buy another -- Jim in NC |
#3
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Dremel Customer Service - Outstanding (must be taking lessons from Lee Valley)
Jim,
Wondering about it won't solve the problem. Click here http://www.dremel.com/html/home_fr.html and click on Customer Service or call 1-800-437-3635 (7:00 a.m. to 7:00 p.m. CST Monday through Friday) and give them a chance to respond. My minor complaint was over a $6.75 item - peanuts compared to the cost of two Dremel tools. Perhaps they had a bad batch of bearings ? Ring their bell and report back what happens... Bob S. I wonder if I contacted them, I would get two new dremmell tools. I have owned two of them, and the bearings have gone out in both of them after a very short time. I will not buy another -- Jim in NC |
#4
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Dremel Customer Service - Outstanding (must be taking lessons from Lee Valley)
"Fred McClellan" wrote in message ... On Fri, 12 Sep 2003 15:19:35 -0400, "Morgans" wrote: SNIP I wonder if I contacted them, I would get two new dremmell tools. I have owned two of them, and the bearings have gone out in both of them after a very short time. I will not buy another Not saying this happened to you, but I've found that Dremel motor shafts are fairly easily bent, and that leads to bearing failure. One drop to the shop floor will do it. DAMHIKT. My last Dremel 'multi-tool' took a bite of asphalt floor tile, and I got ready to rebuild it. Needed bearings, shaft, yada yada yada. Thought I'd change brushes while I had the thing apart. Started ordering the stuff over the phone, and the CS rep asked if I was going to rebuild the tool. I said yes. She said she'd be glad to sell me the parts, but that I'd get by cheaper by _trading in_ the old tool for the current model. Turns out Dremel has a maximum charge to rebuild one of their roto-tools, and if the rebuild exceeds that total, they send you a _new_ one. The other thing I learned the hard way is that the Dremel is _not_ an industrial tool. If that's what you need, Dremel ain't gonna cut it. The Dremel is a small _hobby_ tool, not in the same league with a Foredom by a long shot. FWIW. Cheers, Fred McClellan the dash plumber at mindspring dot com I agree about the hobby status. I was using it mainly for building RC airplanes. I now use a air powered die grinder. Overkill, but I always have enough power! g -- Jim in NC |
#5
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Dremel Customer Service - Outstanding (must be taking lessons from Lee Valley)
On Fri, 12 Sep 2003 18:54:41 GMT, "Bob S."
wrote: Seldom do we take the time to recognize outstanding individuals that work at companies we purchase products from but are often quick to criticize them when there's a problem. I bought their Model 1680 scroll saw on clearance at Lowes last year. It had been the display model and all documents and a couple of parts were missing. I sent them an email asking where I could buy the manual and parts, and the reply email only asked for my postal address. I got the manual, complete parts list and a brand new catalog about three days later. I'm quite happy with both the saw and the service. Bob McConnell N2SPP |
#6
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Dremel Customer Service - Outstanding (must be taking lessons from Lee Valley)
On Fri, 12 Sep 2003 20:26:46 -0400, "Morgans"
wrote: I agree about the hobby status. I was using it mainly for building RC airplanes. I now use a air powered die grinder. Overkill, but I always have enough power! g Damn ! I forgot all about my near-thirty-year-old Craftsman high speed quarter-horsepower grinder . . . worked great hogging out intake and exhaust runners when I was 'tweaking' Spridget cylinder heads back in the early 70s. Blew up a bunch of stones . . . I need to unearth that beast and see if it still runs . . . got a pile of .032" 2024-T3 aluminum sheets I need to turn into servo arms, control horns, and bell cranks. I was pretty sure the Dremel wouldn't care for that stuff . . . Cheers, Fred McClellan the dash plumber at mindspring dot com |
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