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McFeely's (Should I be upset?)
Last week I ordered about 10 things from McFeely's. The box arrived about
four days later via UPS but had visible damage to the box itself (hole gouged in the side). I opened it up and took an inventory and noticed 4 items were missing. Proceeded to call customer service and tell them what was missing and requested they resend the missing items. They then told me they would send an UPS person to my house to "verify the damage" in 8-10 days. I feel that they are just calling me a big fat liar wanting to verify the damage and all. For someone that has gone through this before, is this a normal practice? Should I be complaining a little more? It's like 10 dollars in product...give me a break. THANKS ALL!!!! CW2 Ken Gunter CH-47D Instructor Pilot & Professional Woodworker http://www.ch47.org |
Last week I ordered about 10 things from McFeely's. The box arrived about
four days later via UPS but had visible damage to the box itself (hole gouged in the side). I opened it up and took an inventory and noticed 4 items were missing. Proceeded to call customer service and tell them what was missing and requested they resend the missing items. They then told me they would send an UPS person to my house to "verify the damage" in 8-10 days. I feel that they are just calling me a big fat liar wanting to verify the damage and all. For someone that has gone through this before, is this a normal practice? Should I be complaining a little more? It's like 10 dollars in product...give me a break. This is standard practice with UPS. It seems they regularly trash parcels and the inspectors are so far behind that it takes a while for them to get to you. UPS needs to verify that the package was damaged in shipping and the packaging was up to par. Once that is done you're expected to submit a claim to UPS and wait another 3 or 4 months to get your money. Some vendors will handle UPS damaged goods claims for you, others wash their hands of any responsibility once the shipment leaves their warehouse. If you're lucky McFeely's will handle this for you, once UPS confirms the damage. I avoid these kinds of issues by avoiding UPS whenever possible. In any case, when I receive a trashed UPS delivery, before signing I ask the driver to attach a note such as "carton shows shipping damage". This helps to accelerate any damage claims. Sometimes it's obvious that the item inside is damaged, in which case I just refuse delivery due to damaged/missing contents. |
"helo-pilot" wrote in message ... Last week I ordered about 10 things from McFeely's. The box arrived about four days later via UPS but had visible damage to the box itself (hole gouged in the side). I opened it up and took an inventory and noticed 4 items were missing. Proceeded to call customer service and tell them what was missing and requested they resend the missing items. They then told me they would send an UPS person to my house to "verify the damage" in 8-10 days. I feel that they are just calling me a big fat liar wanting to verify the damage and all. For someone that has gone through this before, is this a normal practice? Should I be complaining a little more? It's like 10 dollars in product...give me a break. THANKS ALL!!!! McFeelys is doing you a favor. Your beef is with UPS, not the shipper. They could just tell you to call UPS and work it out yourself. Are they calling you a liar? No, UPS wants to see the damage if they are paying a claim. They have that right. What makes you so special that they should trust you and not everyone else that makes a claim for damage or missing product? It will cost more to verify the claim that to pay it, but it is how they keep fraud to a minimum. IMO, you are being a crybaby over something that happens on a regular basis with UPS, USPS, FedEx, etc. **** Happens---deal with it. You are getting good customer service from McFeelys. Appreciate it. |
Had a problem w/ UPS caused damage. Was told 7 to 10 days also. A driver
was there the next day. |
McFeelys is doing you a favor. Your beef is with UPS, not the shipper.
Actually I believe if the packaging had been better it would have never happened in the first place...so part of my beef is with McFeely's. IMO, you are being a crybaby over something that happens on a regular basis with UPS, USPS, FedEx, etc. That's funny, I receive on average about 5-10 boxes a week at my home, mostly for my SWMBO's business from all of the above shippers. In the past three years, let's see 5 boxes a week times 52 weeks times 36 months. Holy ****... that's over 9000 packages and this is my first problem with something "coming out of a box". Yeah...I do think it was the way it was packaged and McFeely's was the one who packed it. CW2 Ken Gunter CH-47D Instructor Pilot & Woodworker http://www.ch47.org "Edwin Pawlowski" wrote in message om... "helo-pilot" wrote in message ... Last week I ordered about 10 things from McFeely's. The box arrived about four days later via UPS but had visible damage to the box itself (hole gouged in the side). I opened it up and took an inventory and noticed 4 items were missing. Proceeded to call customer service and tell them what was missing and requested they resend the missing items. They then told me they would send an UPS person to my house to "verify the damage" in 8-10 days. I feel that they are just calling me a big fat liar wanting to verify the damage and all. For someone that has gone through this before, is this a normal practice? Should I be complaining a little more? It's like 10 dollars in product...give me a break. THANKS ALL!!!! McFeelys is doing you a favor. Your beef is with UPS, not the shipper. They could just tell you to call UPS and work it out yourself. Are they calling you a liar? No, UPS wants to see the damage if they are paying a claim. They have that right. What makes you so special that they should trust you and not everyone else that makes a claim for damage or missing product? It will cost more to verify the claim that to pay it, but it is how they keep fraud to a minimum. IMO, you are being a crybaby over something that happens on a regular basis with UPS, USPS, FedEx, etc. **** Happens---deal with it. You are getting good customer service from McFeelys. Appreciate it. |
"helo-pilot" wrote in message ... McFeelys is doing you a favor. Your beef is with UPS, not the shipper. Actually I believe if the packaging had been better it would have never happened in the first place...so part of my beef is with McFeely's. I'm in the packaging business. No matter how well we design a package, someone, somewhere will damage the product. If McFeelys had a bad track record, UPS would refuse their products. That's funny, I receive on average about 5-10 boxes a week at my home, mostly for my SWMBO's business from all of the above shippers. In the past three years, let's see 5 boxes a week times 52 weeks times 36 months. Holy ****... that's over 9000 packages and this is my first problem with something "coming out of a box". Yeah...I do think it was the way it was packaged and McFeely's was the one who packed it. If your perception is as bad as your math, you may have other problems. |
If your perception is as bad as your math, you may have other problems.
Uhhhhhh...Ooooops Trying to prove a point and screwed up the simple stuff. :) Oh well I guess that would be 780...are you sure that 52 weeks and 36 months can't be multiplied???? Just joking. Thanks Edwin for straightening me out. CW2 Ken Gunter CH-47D Instructor Pilot & Woodworker http://www.ch47.org "Edwin Pawlowski" wrote in message . com... "helo-pilot" wrote in message ... McFeelys is doing you a favor. Your beef is with UPS, not the shipper. Actually I believe if the packaging had been better it would have never happened in the first place...so part of my beef is with McFeely's. I'm in the packaging business. No matter how well we design a package, someone, somewhere will damage the product. If McFeelys had a bad track record, UPS would refuse their products. That's funny, I receive on average about 5-10 boxes a week at my home, mostly for my SWMBO's business from all of the above shippers. In the past three years, let's see 5 boxes a week times 52 weeks times 36 months. Holy ****... that's over 9000 packages and this is my first problem with something "coming out of a box". Yeah...I do think it was the way it was packaged and McFeely's was the one who packed it. If your perception is as bad as your math, you may have other problems. |
helo-pilot wrote:
something "coming out of a box". Yeah...I do think it was the way it was packaged and McFeely's was the one who packed it. I feel for you, but McFeeleys has a really good rep here, and as the supplier to several woodworking shops, a woodworking school, and a small wooden deck furniture factory in my local area. FWIW, Lee Valley, who has a stellar track record both here and in my personal experience, had a package totally destroyed by FedEx Ground on it's way to me. To make matters worse, the package arrived with an aerosol can of 100% SILICONE in it, compliments of FedEx. G Just what I want in the shop! Hang in there, McFeeley's is a class act, they'll make you whole. Barry |
Edwin Pawlowski wrote:
"helo-pilot" wrote in message ... That's funny, I receive on average about 5-10 boxes a week at my home, mostly for my SWMBO's business from all of the above shippers. In the past three years, let's see 5 boxes a week times 52 weeks times 36 months. Holy ****... that's over 9000 packages and this is my first problem with something "coming out of a box". Yeah...I do think it was the way it was packaged and McFeely's was the one who packed it. If your perception is as bad as your math, you may have other problems. Measure thrice, ask somebody else and cut once, eh? |
On Thu, 7 Apr 2005 15:33:17 -0700, "mp" wrote:
I avoid these kinds of issues by avoiding UPS whenever possible. In any case, when I receive a trashed UPS delivery, before signing I ask the driver to attach a note such as "carton shows shipping damage". Yeah, right. The UPS guys around here leave the truck idling in the middle of the street, run the package up & drop it on your porch, (sometimes) ring the doorbell, and are gone before you can get your duff off the couch. |
mp wrote:
snip I avoid these kinds of issues by avoiding UPS whenever possible. In any case, when I receive a trashed UPS delivery, before signing I ask the driver to attach a note such as "carton shows shipping damage". This helps to accelerate any damage claims. Sometimes it's obvious that the item inside is damaged, in which case I just refuse delivery due to damaged/missing contents. You must have a better UPS in your area than in mine. Where I live they drop it off on your front porch and run like hell. Glen |
"mp" wrote in message ...
This is standard practice with UPS. It seems they regularly trash parcels... It's funny how different folks can have completely different experiences with a vendor or shipper. I buy most of my computer and WW parts/supplys online and receive several boxes per week. Other than one time where the UPS driver swiped the barcode and didn't deliver the package (Heavy storm and decided not to get out of the truck and walk 200 feet to the house and came back later) and the tracking info said it was delivered, but no package found, I have never had a delevery with any substantial damage or missing items. My beef is with the USPS, who refuses to deliver any packages to the house and instead puts a note in my mailbox for me to pick it up. It seems that if a package does not fit in the mailbox, the USPS is under no obligation to actuall deliver the package to the door. I avoid the USPS and insist that things be shipped UPS. -- Al Reid |
Al Reid notes:
My beef is with the USPS, who refuses to deliver any packages to the house and instead puts a note in my mailbox for me to pick it up. It seems that if a package does not fit in the mailbox, the USPS is under no obligation to actuall deliver the package to the door. I avoid the USPS and insist that things be shipped UPS. I must do it all backwards. I've never had more than minor problems with any delivery service, including USPS, but I live in the country, so it's common practice for the mail deliverer to bring extra size packages down to the house. If we're not home, she'll put them in whatever vehicle is open, or leave them on the stoop. |
"Charlie Self" wrote in message oups.com...
Al Reid notes: My beef is with the USPS, who refuses to deliver any packages to the house and instead puts a note in my mailbox for me to pick it up. It seems that if a package does not fit in the mailbox, the USPS is under no obligation to actuall deliver the package to the door. I avoid the USPS and insist that things be shipped UPS. I must do it all backwards. I've never had more than minor problems with any delivery service, including USPS, but I live in the country, so it's common practice for the mail deliverer to bring extra size packages down to the house. If we're not home, she'll put them in whatever vehicle is open, or leave them on the stoop. ....and thus, confirming my original statement about different people having completely different experiencesg |
"Al Reid" wrote in message
My beef is with the USPS, who refuses to deliver any packages to the house and instead puts a note in my mailbox for me to pick it up. It seems that if a package does not fit in the mailbox, the USPS is under no obligation to actuall deliver the package to the door. I avoid the USPS and insist that things be shipped UPS. Normally I get good service from UPS, but there are always exceptions. They once swore they delivered a package to a non-existent house number on my street and that it was indeed officially signed for: by F. Rontdoor ... they were actually serious. Still chuckling over that one. -- www.e-woodshop.net Last update: 11/06/04 |
"Swingman" wrote in message ...
"Al Reid" wrote in message My beef is with the USPS, who refuses to deliver any packages to the house and instead puts a note in my mailbox for me to pick it up. It seems that if a package does not fit in the mailbox, the USPS is under no obligation to actuall deliver the package to the door. I avoid the USPS and insist that things be shipped UPS. Normally I get good service from UPS, but there are always exceptions. They once swore they delivered a package to a non-existent house number on my street and that it was indeed officially signed for: by F. Rontdoor ... they were actually serious. Still chuckling over that one. -- www.e-woodshop.net Last update: 11/06/04 Yea, My UPS packages are usually signed for by S. Porch g -- Al Reid |
In article , "Swingman" wrote:
Normally I get good service from UPS, but there are always exceptions. They once swore they delivered a package to a non-existent house number on my street and that it was indeed officially signed for: by F. Rontdoor ... they were actually serious. You sure that was UPS? That's a FedEx trick. -- Regards, Doug Miller (alphageek at milmac dot com) Nobody ever left footprints in the sands of time by sitting on his butt. And who wants to leave buttprints in the sands of time? |
"Charlie Self" wrote in message
oups.com... Al Reid notes: My beef is with the USPS, who refuses to deliver any packages to the house and instead puts a note in my mailbox for me to pick it up. It seems that if a package does not fit in the mailbox, the USPS is under no obligation to actuall deliver the package to the door. I avoid the USPS and insist that things be shipped UPS. I must do it all backwards. I've never had more than minor problems with any delivery service, including USPS, but I live in the country, so it's common practice for the mail deliverer to bring extra size packages down to the house. If we're not home, she'll put them in whatever vehicle is open, or leave them on the stoop. Charlie, I'm glad that you too, get good delivery service from the Post Office. But, I have to think that you must have carefully planned your of abode location. House location is a key factor to get packages delivered to your front door. It is intuititivly obvious to the most casual observer, (IOCO), that it is easier to carry a package "down to the house" as compared to "up to the house." I'm a committed flatlander, living where elevation variations are measured in inches rather than feet and I also enjoy front door delivery. From the USPS, FedEx, occasionally UPS and rarely Airborne. Now if I can just figure out how to protect the packages from the liquid sunshine.... Jack Jacksonville, Florida |
On 8 Apr 2005 04:58:43 -0700, "Charlie Self"
wrote: I must do it all backwards. I've never had more than minor problems with any delivery service, including USPS, but I live in the country, so it's common practice for the mail deliverer to bring extra size packages down to the house. If we're not home, she'll put them in whatever vehicle is open, or leave them on the stoop. Yes, but that's living in the country: Hold my baby while I count my money; everyone knows you by your first name; the librarian keeps renewing your subscription when you forget ..... |
I'm in the computer business and I have had UPS guys
"roll" boxes into my office. I pointed out to them that it said in large letters, computer equipment and FRAGIL on all four sides. I have yet to have one say anything in explanation. The next time... REFUSE to sign for it and do not accept the package. McFeelys runs a pretty class act and I'm sure they will make it good. helo-pilot wrote: Last week I ordered about 10 things from McFeely's. The box arrived about four days later via UPS but had visible damage to the box itself (hole gouged in the side). |
Charlie Self wrote:
[snip] I must do it all backwards. I've never had more than minor problems with any delivery service, including USPS, but I live in the country, so it's common practice for the mail deliverer to bring extra size packages down to the house. If we're not home, she'll put them in whatever vehicle is open, or leave them on the stoop. I don't get home mail delivery here in booneyville; we pick up at the post office. There are a few lock boxes for smallish packages. Large ones are saved and a card put into your PO box. The only problem is when you don't know how the company will ship (UPS, USPS, Fedex, etc). Putting the 9 digit zip (last 4 are the po box number) works. Without that, Mark the post office guy knows me and will make it right. We have better luck with UPS than others. Their drivers will leave packages with the Cafe or Water Co office if the town roads are impassible. Fedex will lie if the weather is the least bit bad saying that the "business was closed" (residential address) or some such hogwash on the status page on the web site. It all depends on the local branches of the companies involved. mahalo, jo4hn |
"helo-pilot" wrote in message ... THANKS ALL!!!! Ken - McFeely's is a stand-up business. I think this is "normal channels" working their way out. If this is the first time it's happened, let it run its course and give us a read-out in the end. I've only ordered from McFeely's 3 or 4 times. I had one error - shipped the wrong item - only once. I did NOT complain for three reasons: (1) it was free and I don't look at gift horse's mouths (2) I really didn't need the item I ordered (3) I could really use the item they shipped. Never had a damage issue. Also see if the UPS "umpteen days" ends up being 2 or 3... |
In the small package business FRAGILE is an Italian word for 'kick hard
here'. Steve P. "Pat Barber" wrote in message ... I'm in the computer business and I have had UPS guys "roll" boxes into my office. I pointed out to them that it said in large letters, computer equipment and FRAGIL on all four sides. I have yet to have one say anything in explanation. The next time... REFUSE to sign for it and do not accept the package. McFeelys runs a pretty class act and I'm sure they will make it good. helo-pilot wrote: Last week I ordered about 10 things from McFeely's. The box arrived about four days later via UPS but had visible damage to the box itself (hole gouged in the side). |
"Al Reid" wrote in
: "mp" wrote in message ... This is standard practice with UPS. It seems they regularly trash parcels... It's funny how different folks can have completely different experiences with a vendor or shipper. I buy most of my computer and WW parts/supplys online and receive several boxes per week. Other than one time where the UPS driver swiped the barcode and didn't deliver the package (Heavy storm and decided not to get out of the truck and walk 200 feet to the house and came back later) and the tracking info said it was delivered, but no package found, I have never had a delevery with any substantial damage or missing items. My beef is with the USPS, who refuses to deliver any packages to the house and instead puts a note in my mailbox for me to pick it up. It seems that if a package does not fit in the mailbox, the USPS is under no obligation to actuall deliver the package to the door. I avoid the USPS and insist that things be shipped UPS. Different drivers & carriers, different experiences. We get excellent service from USPS, UPS and FedEx. My wife buys a LOT of quilting supplies on line. I only get the most infrequent of packages from Lee Valley and Patrick Leach. Most stuff is brought to the door. If no one is home, it sometimes is left with a neighbor if that's reasonable. Patriarch |
"patrick conroy" wrote in
: Ken - McFeely's is a stand-up business. I think this is "normal channels" working their way out. If this is the first time it's happened, let it run its course and give us a read-out in the end. I've only ordered from McFeely's 3 or 4 times. I had one error - shipped the wrong item - only once. I did NOT complain for three reasons: (1) it was free and I don't look at gift horse's mouths (2) I really didn't need the item I ordered (3) I could really use the item they shipped. Talk about a company that knows their customers! Patriarch |
"Patriarch" wrote in message . 97.136... "patrick conroy" wrote in : Ken - McFeely's is a stand-up business. I think this is "normal channels" working their way out. If this is the first time it's happened, let it run its course and give us a read-out in the end. I've only ordered from McFeely's 3 or 4 times. I had one error - shipped the wrong item - only once. I did NOT complain for three reasons: (1) it was free and I don't look at gift horse's mouths (2) I really didn't need the item I ordered (3) I could really use the item they shipped. Talk about a company that knows their customers! Psychic Marketing Services. Talk about niche marketing!! |
Highland Pairos wrote:
In the small package business FRAGILE is an Italian word for 'kick hard here'. I tend to agree. The guy I ship most of my stuff through keeps reminding me not to put that ANYWHERE on my boxes. Dave in Fairfax -- Dave Leader reply-to doesn't work use: daveldr at att dot net American Association of Woodturners http://www.woodturner.org Capital Area Woodturners http://www.capwoodturners.org/ PATINA http://www.Patinatools.org/ |
mp wrote:
This is standard practice with UPS. It seems they regularly trash parcels and the inspectors are so far behind that it takes a while for them to get to you. UPS needs to verify that the package was damaged in shipping and the packaging was up to par. Once that is done you're expected to submit a claim to UPS and wait another 3 or 4 months to get your money. Some vendors will handle UPS damaged goods claims for you, others wash their hands of any responsibility once the shipment leaves their warehouse. If you're lucky McFeely's will handle this for you, once UPS confirms the damage. People seem to have this backwards. UPS is responsible to the *shipper* not the recipient. The shipper pays the UPS charges, at least as far as UPS is concerned, and if there is loss or damage the shipper has to initiate the request for compensation. I know, I had UPS totally screw up a package for me once and when I called them they told me I had to get the shipper to file the complaint before they would even look into it. In that particular case they never made good on it, but that was many years ago and the guys who work for them in my area now seem to actually do a good job. FedEx is a little sketchy, but UPS does great, and I have never had a problem with USPS. Bill Ranck Blacksburg, Va. |
Charlie Self wrote:
Al Reid notes: My beef is with the USPS, who refuses to deliver any packages to the house and instead puts a note in my mailbox for me to pick it up. It seems that if a package does not fit in the mailbox, the USPS is under no obligation to actuall deliver the package to the door. I avoid the USPS and insist that things be shipped UPS. I must do it all backwards. I've never had more than minor problems with any delivery service, including USPS, but I live in the country, so it's common practice for the mail deliverer to bring extra size packages down to the house. If we're not home, she'll put them in whatever vehicle is open, or leave them on the stoop. You probably keep a cup in your mailbox to put change in when you're out of stamps. My grandfather once got a card delivered with the entire address being "Frank". It was sent by one of his siblings and delivered by the same carrier who picked it up. Ah. the joys of rural living. -- Jason Rziha |
Yeah... I gave up on that.
My personal best was a box of drawer slides from Hafele in N.C. to my address in N.C. When the driver stopped at my office, a full extension drawer slide was sticking out the side of the box about six inches. I asked him what he thought about that and his reply was that he guessed the shipper didn't know how to pack for UPS. Hafele is probably the largest UPS customer in the state. Highland Pairos wrote: In the small package business FRAGILE is an Italian word for 'kick hard here'. |
Lee Michaels wrote: "Patriarch" wrote in message . 97.136... "patrick conroy" wrote in : Ken - McFeely's is a stand-up business. I think this is "normal channels" working their way out. If this is the first time it's happened, let it run its course and give us a read-out in the end. I've only ordered from McFeely's 3 or 4 times. I had one error - shipped the wrong item - only once. I did NOT complain for three reasons: (1) it was free and I don't look at gift horse's mouths (2) I really didn't need the item I ordered (3) I could really use the item they shipped. Talk about a company that knows their customers! Psychic Marketing Services. Talk about niche marketing!! I can't believe you just said McFeely's has PMS! =^) |
"Jason C Rziha; R38687" wrote in message
news:d36ggr$ek6 My beef is with the USPS, who refuses to deliver any packages to the house and instead puts a note in my mailbox for me to pick it up. It seems that if a package does not fit in the mailbox, the USPS is under no obligation to actuall deliver the package to the door. I avoid the USPS and insist that things be shipped UPS. Hell, I've got the same problem here with Canada Post. The apartment I live in has all the mail slots in a block down in the lobby. If there's a package that won't fit, they leave a card saying that they attempted delivery and I wasn't at home. The buggers are too damned lazy to even bother to buzz me on the intercom much less bring it up to my door. It means a 1/2 hour trip to the post office to pick the parcel up. It's a real pain in the ass when it's an unsolicited thick sales catalogue that some company is trying to get me to buy from. |
"Upscale" wrote in message ...
"Jason C Rziha; R38687" wrote in message news:d36ggr$ek6 My beef is with the USPS, who refuses to deliver any packages to the house and instead puts a note in my mailbox for me to pick it up. It seems that if a package does not fit in the mailbox, the USPS is under no obligation to actuall deliver the package to the door. I avoid the USPS and insist that things be shipped UPS. Hell, I've got the same problem here with Canada Post. The apartment I live in has all the mail slots in a block down in the lobby. If there's a package that won't fit, they leave a card saying that they attempted delivery and I wasn't at home. The buggers are too damned lazy to even bother to buzz me on the intercom much less bring it up to my door. It means a 1/2 hour trip to the post office to pick the parcel up. It's a real pain in the ass when it's an unsolicited thick sales catalogue that some company is trying to get me to buy from. I guess I'm lucky that my box is big enough to hold that kind of trash! -- Al Reid |
Jack notes:
I'm glad that you too, get good delivery service from the Post Office. But, I have to think that you must have carefully planned your of abode location. House location is a key factor to get packages delivered to your front door. It is intuititivly obvious to the most casual observer, (IOCO), that it is easier to carry a package "down to the house" as compared to "up to the house." It's not too bad, but not a bit of my planning involved. Long, bumpy downhill drive, but a short, level walk to the front door from the bottom. My wife owned the house when we got married, and the State lifted the road about 15' some years before I met her. Among the added wonderful qualities, and the reason the driveway is bumpy, is that the drive is actually not ours, but a public right of way (so I refuse to repave it), and a drainage set up that funnels water from about 1/4" mile of road into our yard (and basement). In the 21 years before the state/county raised the road, the basement NEVER once flooded. In the 21 years since, the basement floods on an average of 3 times a year, never really bady, but always unpleasant. Checked the cost to fix it and then made sure the pump was in good shape. Checked the chance of winning a law suit against the guvmint idjits, and decided I didn't love paying lawyers anywhere enough to carry it through. |
Yeah, right. The UPS guys around here leave the truck idling in the
middle of the street, run the package up & drop it on your porch, (sometimes) ring the doorbell, and are gone before you can get your duff off the couch. At least they stop. I suspect they sometimes just kick the parcel out the door as they're speeding by. |
On Thu, 07 Apr 2005 15:33:17 -0700, mp wrote:
I avoid these kinds of issues by avoiding UPS whenever possible. Whenever a vendor offers me a choice, I choose someone other than UPS. By "choice", I include those vendors who carelessly leave a text box available for me to include additional instructions. I simply tell them that I get poor service to my address and that if they can't ship via some other carrier, to cancel the order. UPS acts like I live in a crack neighborhood and won't even leave a pkg. in between my storm door and my main door. This causes me to make a 12 mile round trip to the UPS facility that 'services' my address ... located in a GENUINE crack neighborhood. (I used to be a teacher about 100 yards away from their depot.) There is another UPS facility located about 4 miles closer to me and directly on my way home from work, but it doesn't handle my address. As far as I am concerned, neither UPS facility handles my address. The UPS guy wouldn't leave a small box of tomato seeds in my front door .... much less anything that would need to be left outside of it (the view from the street is blocked by evergreen foundation plantings -- the package would only be visible to people already on the porch), but the Fedex guy delivered a printer to my side door. The UPS guy leaves a note telling me that I wasn't home and that the merchandise will be shipped back to the merchant if I don't come get it. The Fedex guy leaves a note, too. His note reads "Your package is by your side door, sign where indicated and leave this note where you found it so I can pick it up tomorrow." UPS has this fancy package tracking service. That means that I could follow the computer I sent my son in Minnesota (from Detroit) as it made its way to Chicago (twice), Cleveland (once) Grand Rapids (twice), Portland, Or (once) and Bismarck, ND before finally being dropped off, crushed, on his porch. UPS refused to honor the insurance I had bought because I wasn't a company, just an individual. (That didn't stop them from collecting the premium, though.) The shipping box had been lined with a plastic bag, the computer had been wrapped in a plastic bag and then the whole rest of the box was packed with foam-in-place urethane. You know the stuff ... like the aerosol "Great Stuff" that seals around pipes going to the outside of your house. The box was rigid, the computer was well cushioned. Had the parcel simply gone to St. Paul early in the saga, my son would have had the computer he needed for school. Instead, all he got was a box that rattled from the glass of the broken monitor. Even the motherboard was cracked from some impact along the way. It was bad enough that they trashed that computer but it was salt in the wound when they refused to honor their insurance contract. I'll NEVER willingly do business with them again. Because they didn't honor that contract, I wasn't able to even send my son the money to buy a computer locally. (I was unemployed at the time and hadn't a dime to spare.) That was just "wrong" on so many levels that I just don't care to deal with that company again. The sour taste is still there. Bill |
"Jason C Rziha; R38687" wrote in message ... Charlie Self wrote: Al Reid notes: My beef is with the USPS, who refuses to deliver any packages to the house and instead puts a note in my mailbox for me to pick it up. It seems that if a package does not fit in the mailbox, the USPS is under no obligation to actuall deliver the package to the door. I avoid the USPS and insist that things be shipped UPS. I must do it all backwards. I've never had more than minor problems with any delivery service, including USPS, but I live in the country, so it's common practice for the mail deliverer to bring extra size packages down to the house. If we're not home, she'll put them in whatever vehicle is open, or leave them on the stoop. You probably keep a cup in your mailbox to put change in when you're out of stamps. My grandfather once got a card delivered with the entire address being "Frank". It was sent by one of his siblings and delivered by the same carrier who picked it up. Ah. the joys of rural living. We once received a package that said: Steph and Tim Two doors up from the police station Brandon, VT Gotta love it. |
On Fri, 08 Apr 2005 04:58:43 -0700, Charlie Self wrote:
I must do it all backwards. I've never had more than minor problems with any delivery service, including USPS, but I live in the country, so it's common practice for the mail deliverer to bring extra size packages down to the house. If we're not home, she'll put them in whatever vehicle is open, or leave them on the stoop. What's your address? Maybe it would be simpler for me to have stuff delivered to your house and then come pick it up from there. Sounds like a MUCH safer neighborhood than where UPS wants me to go when the driver doesn't feel like delivering. Bill |
On Fri, 8 Apr 2005 07:52:35 -0400, "Al Reid"
wrote: "mp" wrote in message ... This is standard practice with UPS. It seems they regularly trash parcels... It's funny how different folks can have completely different experiences with a vendor or shipper. I buy most of my computer and WW parts/supplys online and receive several boxes per week. Other than one time where the UPS driver swiped the barcode and didn't deliver the package (Heavy storm and decided not to get out of the truck and walk 200 feet to the house and came back later) and the tracking info said it was delivered, but no package found, I have never had a delevery with any substantial damage or missing items. My beef is with the USPS, who refuses to deliver any packages to the house and instead puts a note in my mailbox for me to pick it up. It seems that if a package does not fit in the mailbox, the USPS is under no obligation to actuall deliver the package to the door. I avoid the USPS and insist that things be shipped UPS. We've got one of those neighborhood cluster boxes (they've been broken into 3 times in the last 6 years, fortunately we've never lost any mail). They have special large boxes that the postperson leaves a key for if you have a package. Even worse than USPS not delivering packages is when they stuff a package in the cluster box that just barely fits from their side (the back). They fail to take into account the fact that the front doors that we access have a lip around the door frame. I've had packages that I've literally had to rip apart in order to get them out the front of the box -- grrr!. +--------------------------------------------------------------------------------+ The absence of accidents does not mean the presence of safety Army General Richard Cody +--------------------------------------------------------------------------------+ |
On Fri, 08 Apr 2005 16:24:44 GMT, "Highland Pairos"
wrote: In the small package business FRAGILE is an Italian word for 'kick hard here'. I thought it meant, "start truck tire roll here" :-) Steve P. "Pat Barber" wrote in message ... I'm in the computer business and I have had UPS guys "roll" boxes into my office. I pointed out to them that it said in large letters, computer equipment and FRAGIL on all four sides. I have yet to have one say anything in explanation. The next time... REFUSE to sign for it and do not accept the package. McFeelys runs a pretty class act and I'm sure they will make it good. helo-pilot wrote: Last week I ordered about 10 things from McFeely's. The box arrived about four days later via UPS but had visible damage to the box itself (hole gouged in the side). +--------------------------------------------------------------------------------+ The absence of accidents does not mean the presence of safety Army General Richard Cody +--------------------------------------------------------------------------------+ |
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