Our new wool cream carpet is luvverly, but every time we try and remove
a mark, even using water alone, we are left with a lighter patch of
carpet. 1001 carpet cleaner has the same effect. The manufacturer sent
an 'independent' assessor to do a report, but the retailer tells me
that he conluded that there was no manufacturing fault. I'll know more
when I have sight of the report. Anyone had similar problems?