Robin wrote:
I am not aware of a smart meter ever stopping a consumer switching to
another supplier. It was true that the new supplier might not be able to
use it as a smart meter. The odds of that were vastly reduced with
SMETS2 meters now fitted.

Symbio as mentioned were, until recently, not members of the DCC. That
means that, having got a smart meter installed by the previous supplier
because the meter was in a very awkward place, I still had to submit monthly
readings. Unfortunately the smart meter desktop unit couldn't
provide the Economy 7 readings needed, so I still had to climb to the
awkward place to read the actual meter.

Symbio faced Ofgem sanctions for not joining the DCC, so now they have. I
don't know if that means they support smart meters properly. They're saying
customers can request a smart meter from Q1 2021, but that could be out of
date.

Theo