In article ,
Dave Plowman (News) wrote:
Ordered a basin from B&Q. According to their website in stock in several
stores, including my nearest one. Went to look at it, and it was on
display - but was told they didn't have it but would be delivered next
day. (which could be up to three days) So went online and ordered and paid
for it. Next day got an email saying to book a slot for it to be
delivered. First one about two weeks later - today. Which I booked. Had a
confirmation email saying it would be delivered today. And they wouldphone
call about an hour before they delivered.

Nothing at all today. They did provide a tracking number, but that
required you to register at their carrier's website. No thanks.

No wonder they're having to close many of their stores.

To finish this saga. B&Q blamed their supplier for not sending the basin.
Oddly, I bought it from B&Q, not a 'supplier'. Perhaps they think they are
Amazon?

So cancelled it.

After a great deal of looking at local places so I could collect, gave up
and found what I wanted on Ebay. Slightly larger (that's OK) but a lot
more expensive. Ordered it up.

Arrived quickly. Very nice - just what I wanted in my mind. But had a chip
on the back. That wouldn't have mattered as it will be hard to the wall,
but extended into a crack on the top which did show - if you looked
carefully.

Contacted the seller with pics. They were very sorry and first offered a
partial refund. After I refused that, said send it back and they'd replace
it. Since I was waiting for it already, I ordered and paid for a second
one, which arrived in record time. And was fine.

They then said they'd arrange for the damaged one to be picked up today.

Then got a message saying their carrier wouldn't pick it up due to the
weight. And they'd do me a full refund and could I just dispose of it.

I'm not really surprised a carrier wouldn't pick it up due to the size of
the box and the weight. Should really have been on a pallet.

--
*I'm not your type. I'm not inflatable.

Dave Plowman London SW
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