I'm trying to renew our house insurance (for reasons un-related the house is in my wifes name.

After trying unsuccessfully to do this on line as their site is ****e I reluctantly phone them

Listen to 2 minutes of waffle

Get human. Give him details of the insurance policy number, house name and address and wife's name when he asks me for her date of birth.

What ?

Why ? Data protection is the answer.

WTF has this to do with data protection. I'm not asking for any 'data' in fact I'm giving some.If I walked into their office with a copy of the renewal notice and a credit card would they ask me for her date of birth?

Data Protection Act. Its the new shibboleth up there with Health and Safety..

On a similar note I wished to add three drivers to my car insurance (two sons and a daughter. All are mature, have their own cars and their own car insurances and have clean accident free record and clean licenses. I only want to do this as a back stop and wanted an idea of the cost

First question, after giving all of the above info, is how many miles a per year will each do ??

Next question what is their names ?

What?

I'm only looking for the cost of doing this. Doesn't matter. Data Protection Act again invoked.

I just gave up

On 09/09/2019 11:47, wrote:
I'm trying to renew our house insurance (for reasons un-related the house is in my wifes name.

After trying unsuccessfully to do this on line as their site is ****e I reluctantly phone them

Listen to 2 minutes of waffle

Get human. Give him details of the insurance policy number, house name and address and wife's name when he asks me for her date of birth.

What ?

Why ? Data protection is the answer.

WTF has this to do with data protection. I'm not asking for any 'data' in fact I'm giving some...

It is a precaution against somebody trying to steal her identity and
giving them false information.


--
Colin Bignell

On Monday, September 9, 2019 at 12:25:41 PM UTC+1, nightjar wrote:
On 09/09/2019 11:47, wrote:
I'm trying to renew our house insurance (for reasons un-related the house is in my wifes name.

After trying unsuccessfully to do this on line as their site is ****e I reluctantly phone them

Listen to 2 minutes of waffle

Get human. Give him details of the insurance policy number, house name and address and wife's name when he asks me for her date of birth.

What ?

Why ? Data protection is the answer.

WTF has this to do with data protection. I'm not asking for any 'data' in fact I'm giving some...

It is a precaution against somebody trying to steal her identity and
giving them false information.


--
Colin Bignell

But I'm just trying to pay household insurance. I'm not asking for any data. They're not giving me any data. So what are they protecting?

On 09/09/2019 12:43, wrote:
But I'm just trying to pay household insurance. I'm not asking for
any data. They're not giving me any data. So what are they
protecting?
Thjeir jobs.
No one ever got sacked for being pointlessly infuriatingly
bureaucratically obnoxious.

Some one terminally stupid was 'talsked' to look into 'security
gudielines' and properr sets of legally binding rules backed up by
recordings of all phone calls so thatr even stupider peole could be
employed to answer the phone.

The bigger the company the worse it is. Try getting through to the EU....





--
"First, find out who are the people you can not criticise. They are your
oppressors."
- George Orwell

On 09/09/2019 12:43, wrote:
On Monday, September 9, 2019 at 12:25:41 PM UTC+1, nightjar wrote:
On 09/09/2019 11:47, wrote:
I'm trying to renew our house insurance (for reasons un-related the house is in my wifes name.

After trying unsuccessfully to do this on line as their site is ****e I reluctantly phone them

Listen to 2 minutes of waffle

Get human. Give him details of the insurance policy number, house name and address and wife's name when he asks me for her date of birth.

What ?

Why ? Data protection is the answer.

WTF has this to do with data protection. I'm not asking for any 'data' in fact I'm giving some...

It is a precaution against somebody trying to steal her identity and
giving them false information.


--
Colin Bignell

But I'm just trying to pay household insurance. I'm not asking for any data. They're not giving me any data. So what are they protecting?


They are stopping you from making changes to the data they hold if you
are not a properly authorised person. You may not actually be planning
to do so, but that doesn't mean that somebody posing as you or your wife
wouldn't want to, for their own purposes.


--
Colin Bignell

On Monday, September 9, 2019 at 4:55:07 PM UTC+1, nightjar wrote:
On 09/09/2019 12:43, wrote:
On Monday, September 9, 2019 at 12:25:41 PM UTC+1, nightjar wrote:
On 09/09/2019 11:47, wrote:
I'm trying to renew our house insurance (for reasons un-related the house is in my wifes name.

After trying unsuccessfully to do this on line as their site is ****e I reluctantly phone them

Listen to 2 minutes of waffle

Get human. Give him details of the insurance policy number, house name and address and wife's name when he asks me for her date of birth.

What ?

Why ? Data protection is the answer.

WTF has this to do with data protection. I'm not asking for any 'data' in fact I'm giving some...

It is a precaution against somebody trying to steal her identity and
giving them false information.


--
Colin Bignell

But I'm just trying to pay household insurance. I'm not asking for any data. They're not giving me any data. So what are they protecting?


They are stopping you from making changes to the data they hold if you
are not a properly authorised person. You may not actually be planning
to do so, but that doesn't mean that somebody posing as you or your wife
wouldn't want to, for their own purposes.


--
Colin Bignell

Then the time to invoke the data protection act us at the stage where I start asking questions. Thats when they need mne to confirm my credentials not when I am attempting to pay bill

wrote in message
...
On Monday, September 9, 2019 at 4:55:07 PM UTC+1, nightjar wrote:
On 09/09/2019 12:43, wrote:
On Monday, September 9, 2019 at 12:25:41 PM UTC+1, nightjar wrote:
On 09/09/2019 11:47, wrote:
I'm trying to renew our house insurance (for reasons un-related the
house is in my wifes name.

After trying unsuccessfully to do this on line as their site is ****e
I reluctantly phone them

Listen to 2 minutes of waffle

Get human. Give him details of the insurance policy number, house
name and address and wife's name when he asks me for her date of
birth.

What ?

Why ? Data protection is the answer.

WTF has this to do with data protection. I'm not asking for any
'data' in fact I'm giving some...

It is a precaution against somebody trying to steal her identity and
giving them false information.


--
Colin Bignell

But I'm just trying to pay household insurance. I'm not asking for any
data. They're not giving me any data. So what are they protecting?


They are stopping you from making changes to the data they hold if you
are not a properly authorised person. You may not actually be planning
to do so, but that doesn't mean that somebody posing as you or your wife
wouldn't want to, for their own purposes.

Then the time to invoke the data protection act
us at the stage where I start asking questions.
Thats when they need mne to confirm my
credentials not when I am attempting to pay bill

Yes, but its operationally easier to get the monkeys to
confirm that you are who you say you are at the start of
the call rather than having the monkeys decide when they
need to have you confirm that you are who you say you are.

The online systems often do only make you confirm that
you are who you say you are when you try to change the
data or check it, but call centers hardly ever do it like that.

On 09/09/2019 11:47, wrote:
I'm trying to renew our house insurance (for reasons un-related the house is in my wifes name.

After trying unsuccessfully to do this on line as their site is ****e I reluctantly phone them

Listen to 2 minutes of waffle

Get human. Give him details of the insurance policy number, house name and address and wife's name when he asks me for her date of birth.

What ?

Why ? Data protection is the answer.

WTF has this to do with data protection. I'm not asking for any 'data' in fact I'm giving some.If I walked into their office with a copy of the renewal notice and a credit card would they ask me for her date of birth?

Data Protection Act. Its the new shibboleth up there with Health and Safety.

On a similar note I wished to add three drivers to my car insurance (two sons and a daughter. All are mature, have their own cars and their own car insurances and have clean accident free record and clean licenses. I only want to do this as a back stop and wanted an idea of the cost

First question, after giving all of the above info, is how many miles a per year will each do ??

Next question what is their names ?

What?

I'm only looking for the cost of doing this. Doesn't matter. Data Protection Act again invoked.

I just gave up

Thats why I insure with NFU.



--
€œPeople believe certain stories because everyone important tells them,
and people tell those stories because everyone important believes them.
Indeed, when a conventional wisdom is at its fullest strength, ones
agreement with that conventional wisdom becomes almost a litmus test of
ones suitability to be taken seriously.€�

Paul Krugman

On 09/09/2019 13:06, The Natural Philosopher wrote:
On 09/09/2019 11:47, wrote:
I'm trying to renew our house insurance (for reasons un-related the
house is in my wifes name.

After trying unsuccessfully to do this on line as their site is ****e
I reluctantly phone them

Listen to 2 minutes of waffle

Get human. Give him details of the insurance policy number, house name
and address and wife's name when he asks me for her date of birth.

What ?

Why ? Data protection is the answer.

WTF has this to do with data protection. I'm not asking for any 'data'
in fact I'm giving some.If I walked into their office with a copy of
the renewal notice and a credit card would they ask me for her date of
birth?

Data Protection Act. Its the new shibboleth up there with Health and
Safety.

On a similar note I wished to add three drivers to my car insurance
(two sons and a daughter. All are mature, have their own cars and
their own car insurances and have clean accident free record and clean
licenses. I only want to do this as a back stop and wanted an idea of
the cost

First question, after giving all of the above info, is how many miles
a per year will each do ??

Next question what is their names ?

What?

I'm only looking for the cost of doing this. Doesn't matter. Data
Protection Act again invoked.

I just gave up

Thats why I insure with NFU.



I have my caravan insured with NFU and have been happy with their
service, so decided to get a quote for house insurance. No online
quoting system, so I ring them, spend around 40 minutes going into great
detail about value of contents, rebuilding cost, etc only to get a quote
about twice as much as I was currently paying with LV=. Won't make that
mistake again.
John M

On 10/09/2019 01:31, John Miller wrote:
On 09/09/2019 13:06, The Natural Philosopher wrote:


Thats why I insure with NFU.



I have my caravan insured with NFU and have been happy with their
service, so decided to get a quote for house insurance. No online
quoting system, so I ring them, spend around 40 minutes going into great
detail about value of contents, rebuilding cost, etc only to get a quote
about twice as much as I was currently paying with LV=. Won't make that
mistake again.
John M


Same here, and the same happens with Cornish Mutual. Tedious long phone
call, providing information that I could more accurately provide direct
to an online form than relayed via a call centre monkey€” no surprise
that the quote is twice the price.


--
djc

(–€Ì¿Ä¹Ì¯–€Ì¿ Ì¿)
No low-hanging fruit, just a lot of small berries up a tall tree.

I think most of the time they don't understand the gdpr and hence would
rather **** people off than get into any trouble.
I have argued this case with the medical fraternity about them being
allowed to pass on I am blind to the next department, sorry Gdpr. So go to
next appointments, say x ray, Oh nobody told us you were blind health and
safety means we need to don a leather apron and be with you in case you bang
your head on the x ray machine.

So I have signed many many daft documents now to allow this transit of
important info, but still its not happening and still not always getting
email letters I can read from some as they do not know I'm blind as one
trust does not recognise another trusts procedures unless I go to the new
trust and sign their paperwork in triplicate. The daft part of it all is,
data portability is quoted as the main advantage of the digital revolution
and they are just shoving obstacles in the way when most people would
imagine that once you agree to have data shared in nhs it should just
happen.
Bah humbug.
Brian

--
----- --
This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...

Blind user, so no pictures please
Note this Signature is meaningless.!
wrote in message
...
I'm trying to renew our house insurance (for reasons un-related the house is
in my wifes name.

After trying unsuccessfully to do this on line as their site is ****e I
reluctantly phone them

Listen to 2 minutes of waffle

Get human. Give him details of the insurance policy number, house name and
address and wife's name when he asks me for her date of birth.

What ?

Why ? Data protection is the answer.

WTF has this to do with data protection. I'm not asking for any 'data' in
fact I'm giving some.If I walked into their office with a copy of the
renewal notice and a credit card would they ask me for her date of birth?

Data Protection Act. Its the new shibboleth up there with Health and Safety.

On a similar note I wished to add three drivers to my car insurance (two
sons and a daughter. All are mature, have their own cars and their own car
insurances and have clean accident free record and clean licenses. I only
want to do this as a back stop and wanted an idea of the cost

First question, after giving all of the above info, is how many miles a per
year will each do ??

Next question what is their names ?

What?

I'm only looking for the cost of doing this. Doesn't matter. Data Protection
Act again invoked.

I just gave up

In article ,
scribeth thus
I'm trying to renew our house insurance (for reasons un-related the house is in
my wifes name.

After trying unsuccessfully to do this on line as their site is ****e I
reluctantly phone them

Listen to 2 minutes of waffle

Get human. Give him details of the insurance policy number, house name and
address and wife's name when he asks me for her date of birth.

What ?

Why ? Data protection is the answer.

WTF has this to do with data protection. I'm not asking for any 'data' in fact
I'm giving some.If I walked into their office with a copy of the renewal notice
and a credit card would they ask me for her date of birth?

Data Protection Act. Its the new shibboleth up there with Health and Safety.

On a similar note I wished to add three drivers to my car insurance (two sons
and a daughter. All are mature, have their own cars and their own car insurances
and have clean accident free record and clean licenses. I only want to do this
as a back stop and wanted an idea of the cost

First question, after giving all of the above info, is how many miles a per year
will each do ??

Next question what is their names ?

What?

I'm only looking for the cost of doing this. Doesn't matter. Data Protection Act
again invoked.

I just gave up

Take you custom elsewhere!, i did and got a mucho better price

ESURE is the new company..

--
Tony Sayer


Man is least himself when he talks in his own person.

Give him a keyboard, and he will reveal himself.