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How do you give directions to the fire service when you do not knowwhat road you are on?
Basically between two villages. No houses, no pubs nothing (apart from a
field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? -- Adam |
How do you give directions to the fire service when youdo not know what road you are on?
ARW wrote:
Basically between two villages. No houses, no pubs nothing (apart from a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? Optimist! Ive found trying to give positions to emergency services an incredibly frustrating experience. The main problem being that theyve not heard of the internet and search engines. Also, it takes an age to get through to anyone who can understand grid references or any normal system of identifying position that doesnt involve street names and house numbers. €śWhat three words€ť seems like a nice idea but I dont hold out much hope of any operator understanding the idea. https://what3words.com/daring.lion.race Tim -- Please don't feed the trolls |
How do you give directions to the fire service when you do not know what road you are on?
In message , ARW
writes Basically between two villages. No houses, no pubs nothing (apart from a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? Would they be able to work with What Three Words ? Adrian -- To Reply : replace "diy" with "news" and reverse the domain If you are reading this from a web interface eg DIY Banter, DIY Forum or Google Groups, please be aware this is NOT a forum, and you are merely using a web portal to a USENET group. Many people block posters coming from web portals due to perceieved SPAM or inaneness. For a better method of access, please see: http://wiki.diyfaq.org.uk/index.php?title=Usenet |
How do you give directions to the fire service when you do notknow what road you are on?
On 07/08/2019 22:13, Adrian wrote:
In message , ARW writes Basically between two villages. No houses, no pubs nothing (apart from a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? Would they be able to work with What Three Words ? Field on fire next to the road between Branton and Auckley? -- Adam |
How do you give directions to the fire service when you do not know what road you are on?
On 7 Aug 2019 21:10:09 GMT, Tim+ wrote:
What three words seems like a nice idea but I don t hold out much hope of any operator understanding the idea. https://what3words.com/daring.lion.race And also relies on you having a useable mobile data connection to look up the three words for the random bit of burning country side. -- Cheers Dave. |
How do you give directions to the fire service when you do not know what road you are on?
In message , ARW
writes On 07/08/2019 22:13, Adrian wrote: In message , ARW writes Basically between two villages. No houses, no pubs nothing (apart from a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? Would they be able to work with What Three Words ? Field on fire next to the road between Branton and Auckley? https://what3words.com/unpacked.width.outsmart ? -- To Reply : replace "diy" with "news" and reverse the domain If you are reading this from a web interface eg DIY Banter, DIY Forum or Google Groups, please be aware this is NOT a forum, and you are merely using a web portal to a USENET group. Many people block posters coming from web portals due to perceieved SPAM or inaneness. For a better method of access, please see: http://wiki.diyfaq.org.uk/index.php?title=Usenet |
How do you give directions to the fire service when you do not know what road you are on?
ARW wrote
Basically between two villages. No houses, no pubs nothing (apart from a field on fire). Use the GPS to see what road you are on and call them on your mobile so they can get the mobile to tell them exactly where you are. You know the names of the villages and that is all. Could the phone operator not work it out? They should be able to if you call using your mobile. |
How do you give directions to the fire service when you do notknow what road you are on?
On 07/08/2019 22:10, Tim+ wrote:
ARW wrote: Basically between two villages. No houses, no pubs nothing (apart from a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? Optimist! Ive found trying to give positions to emergency services an incredibly frustrating experience. The main problem being that theyve not heard of the internet and search engines. Also, it takes an age to get through to anyone who can understand grid references or any normal system of identifying position that doesnt involve street names and house numbers. €śWhat three words€ť seems like a nice idea but I dont hold out much hope of any operator understanding the idea. https://what3words.com/daring.lion.race Tim I believe that some emergency services are now using it. (It's something we have been discussing in the context of bridleway users). |
How do you give directions to the fire service when you do notknow what road you are on?
On 07/08/2019 23:26, Adrian wrote:
In message , ARW writes On 07/08/2019 22:13, Adrian wrote: In message , ARW writes Basically between two villages. No houses, no pubs nothing (apart fromÂ* a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? Â*Would they be able to work with What Three Words ? Field on fire next to the road between Branton and Auckley? https://what3words.com/unpacked.width.outsmart ? Just tried that link, when I hit the "current location" button it drops the pin about half a mile north of me. |
How do you give directions to the fire service when you do notknow what road you are on?
On 07/08/2019 23:51, newshound wrote:
On 07/08/2019 23:26, Adrian wrote: In message , ARW writes On 07/08/2019 22:13, Adrian wrote: In message , ARW writes Basically between two villages. No houses, no pubs nothing (apart fromÂ* a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? Â*Would they be able to work with What Three Words ? Field on fire next to the road between Branton and Auckley? https://what3words.com/unpacked.width.outsmart ? Just tried that link, when I hit the "current location" button it drops the pin about half a mile north of me. This is on a desktop, with no GPS of course. OTOH Google Maps on the same machine finds the right house. |
How do you give directions to the fire service when you do notknow what road you are on?
On 07/08/2019 21:57, ARW wrote:
Basically between two villages. No houses, no pubs nothing (apart from a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? nah because local knowledge is not valued any longer .... |
Lonely Psychopathic Senile Ozzie Troll Alert!
On Thu, 8 Aug 2019 08:37:34 +1000, cantankerous trolling geezer Rodent
Speed, the auto-contradicting senile sociopath, blabbered, again: Use the GPS to see what road you are on and FLUSH Shut your stupid senile gob and jump back into your roo's pouch that you escaped from, senile Ozzie pest! -- "Anonymous" to trolling senile Rot Speed: "You can **** off as you know less than pig **** you sad little ignorant ****." MID: |
How do you give directions to the fire service when you do notknow what road you are on?
newshound wrote:
[whatthreewords] when I hit the "current location" button it drops the pin about half a mile north of me. This is on a desktop, with no GPS of course. OTOH Google Maps on the same machine finds the right house. On my laptop (similarly no GPS) the locate button pops up a permission dialogue from the browser, if I say "yes" then W3W gets the correct position, right down to the correct quarter of the house ... but the laptop and my mobile are both signed-in on the same google account, and the phone has GPS enabled (also WiFi triangulation works pretty well). |
How do you give directions to the fire service when you do not know what road you are on?
Do you not have a satnave or a reasonable mobile phone with a gps app?
It used to be a big problem, but these days not so much. Assuming its not miles from anywhere you surely know the road, as otherwise why would you know to go on it? Brian -- ----- -- This newsgroup posting comes to you directly from... The Sofa of Brian Gaff... Blind user, so no pictures please Note this Signature is meaningless.! "ARW" wrote in message ... Basically between two villages. No houses, no pubs nothing (apart from a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? -- Adam |
How do you give directions to the fire service when you do notknow what road you are on?
On Thursday, 8 August 2019 07:53:54 UTC+1, Brian Gaff wrote:
Obviously I've only had to do it recently about twice, but I guess some of the larger call handling centres being not local is the main issue. London has addresses. Try being in the country where there aren't even road names (and C roads aren't numbered on maps) Owain |
How do you give directions to the fire service when you do not know what road you are on?
Andy Burns was thinking very hard :
newshound wrote: [whatthreewords] when I hit the "current location" button it drops the pin about half a mile north of me. This is on a desktop, with no GPS of course. OTOH Google Maps on the same machine finds the right house. On my laptop (similarly no GPS) the locate button pops up a permission dialogue from the browser, if I say "yes" then W3W gets the correct position, right down to the correct quarter of the house ... but the laptop and my mobile are both signed-in on the same google account, and the phone has GPS enabled (also WiFi triangulation works pretty well). Seems to work extremely well on my Iphone, using its built in GPS, to within yards. My Iphone seems to improve its GPS position data, over the the first several seconds, so I'm guessing it uses an averaging technique. I recall once knocking on the door of a fire station, to advise them that the field right in front of the fire station was on fire. With the fire clearly visible over my shoulder, they wanted me to give them the address of the fire. |
How do you give directions to the fire service when youdo not know what road you are on?
Tim+ wrote:
ARW wrote: Basically between two villages. No houses, no pubs nothing (apart from a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? Optimist! Ive found trying to give positions to emergency services an incredibly frustrating experience. The main problem being that theyve not heard of the internet and search engines. Also, it takes an age to get through to anyone who can understand grid references or any normal system of identifying position that doesnt involve street names and house numbers. €śWhat three words€ť seems like a nice idea but I dont hold out much hope of any operator understanding the idea. https://what3words.com/daring.lion.race Tim We have a perfectly good systems in the UK, the OS Grid System and Lat Long, which you can access from most phones, car sat navs etc and the Emergency services use, and are far more well known than things like what3words. What3words is and amusing toy, especially if you find the words somehow link to the location but whereas an appropriate OS grid reference is still useful, change one word in what3words and ....... |
How do you give directions to the fire service when you do not know what road you are on?
Adrian wrote:
https://what3words.com/unpacked.width.outsmart ? Sounds like trouble on the phone: https://what3words.com/unpacked.with.outsmart comes out next to the Beijing River. And https://what3words.com/unpicked.width.outsmart silenty forwards to: https://what3words.com/daring.lion.race which is Charing Cross underground station. - an fact every unknown sequence forwards to Charing Cross. Theo |
How do you give directions to the fire service when you do notknow what road you are on?
Theo wrote:
Sounds like trouble on the phone: https://what3words.com/unpacked.with.outsmart comes out next to the Beijing River. with != width And https://what3words.com/unpicked.width.outsmart silenty forwards to: which is Charing Cross underground station. unpicked != unpacked |
How do you give directions to the fire service when you do notknow what road you are on?
On 07/08/2019 21:57, ARW wrote:
Basically between two villages. No houses, no pubs nothing (apart from a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? I wouldn't bet on it. I called an ambulance a few years ago to a junction of two named roads. The call handler was in a different county, so didn't know the area and one of the roads was newer than the ambulance's satnav database. I had to talk the ambulance in from a place they could find, about half a mile away at the start of the road that was on their database. -- Colin Bignell |
How do you give directions to the fire service when you do notknow what road you are on?
On 07/08/2019 23:51, newshound wrote:
On 07/08/2019 23:26, Adrian wrote: In message , ARW writes On 07/08/2019 22:13, Adrian wrote: In message , ARW writes Basically between two villages. No houses, no pubs nothing (apart fromÂ* a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? Â*Would they be able to work with What Three Words ? Field on fire next to the road between Branton and Auckley? https://what3words.com/unpacked.width.outsmart ? Just tried that link, when I hit the "current location" button it drops the pin about half a mile north of me. I just tried it and it places me just to the south of York - which is wrong by about 50 miles and not even in the right Riding of Yorkshire. We fairly recently discovered that the official gazette of postcodes had our village hall "officially" located in the middle of a farm field - which was where the secretary lived back in the 1960's. It has now been corrected. Firebrigade apparently use some odd building code or other so it isn't clear whether the wrong official postcode would have been a problem. Noone lives there and it has no postbox (hence no actual code). -- Regards, Martin Brown |
How do you give directions to the fire service when you do notknow what road you are on?
Martin Brown wrote:
wrong by about 50 miles But what geolocation facilities does your phone/laptop/desktop have available/enabled? W3W has to rely on that ... |
How do you give directions to the fire service when you do not know what road you are on?
"Tim+" wrote in message
... ARW wrote: Basically between two villages. No houses, no pubs nothing (apart from a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? Optimist! Ive found trying to give positions to emergency services an incredibly frustrating experience. The main problem being that theyve not heard of the internet and search engines. Also, it takes an age to get through to anyone who can understand grid references or any normal system of identifying position that doesnt involve street names and house numbers. €śWhat three words€ť seems like a nice idea but I dont hold out much hope of any operator understanding the idea. https://what3words.com/daring.lion.race When I had to report a crash on the opposite carriageway of the M1 late at night, I used the "M1 A 123.4" emergency location sign, but said "Accident is on the opposite B carriageway, roughly opposite this sign". The operator wanted to know the f-ing postcode! When I couldn't give one (random locations on motorways don't have postcodes) she asked what junction or service station I had last passed. I'd no idea: I was somewhere in the middle of my journey, a long way from the junctions I'd joined at and was planning to leave it, so my location was "somewhere in between". I could give a very rough idea, but no more than that. I was rather horrified that the police 999 operator couldn't handle the information on the "M1 A 123.4" sign, because they are there for this very purpose: giving a location in the event of an emergency. When I got home I emailed the police force for that area to report the problem because there was clearly a training issue. I had a reply saying that they'd found the recording of my call and agreed that I had been very precise and very unambiguous and had given all the information that the operator *should* have needed. The control room had identified that more training was needed... On a previous occasion I had to give my postcode, and the operator had difficulty understanding the radio phonetic alphabet, which was an even worse deficiency of training. She asked me to give the letters their normal names, and then we had the expected "is that P or B" scenario that the phonetic alphabet is designed to avoid. |
How do you give directions to the fire service when you do not know what road you are on?
Andy Burns wrote:
Theo wrote: Sounds like trouble on the phone: https://what3words.com/unpacked.with.outsmart comes out next to the Beijing River. with != width And https://what3words.com/unpicked.width.outsmart silenty forwards to: which is Charing Cross underground station. unpicked != unpacked Exactly. And good luck explaining that on the phone in an emergency situation: 'that's wiv, no wiv wiv a D' etc. Theo |
How do you give directions to the fire service when you do notknow what road you are on?
On 07/08/2019 23:10, Dave Liquorice wrote:
On 7 Aug 2019 21:10:09 GMT, Tim+ wrote: What three wordsâ seems like a nice idea but I donâ t hold out much hope of any operator understanding the idea. https://what3words.com/daring.lion.race And also relies on you having a useable mobile data connection to look up the three words for the random bit of burning country side. Don't worry it will be out by the weekend when storm whatever arrives |
How do you give directions to the fire service when you do notknow what road you are on?
On 08/08/2019 10:17, Theo wrote:
Andy Burns wrote: Theo wrote: Sounds like trouble on the phone: https://what3words.com/unpacked.with.outsmart comes out next to the Beijing River. with != width And https://what3words.com/unpicked.width.outsmart silenty forwards to: which is Charing Cross underground station. unpicked != unpacked Exactly. And good luck explaining that on the phone in an emergency situation: 'that's wiv, no wiv wiv a D' etc. Theo Can we invent our own ?. Where would 'Oil Spiv Farrage' take us ? |
How do you give directions to the fire service when you do notknow what road you are on?
On 08/08/2019 07:49, Brian Gaff wrote:
Do you not have a satnave or a reasonable mobile phone with a gps app? It used to be a big problem, but these days not so much. Assuming its not miles from anywhere you surely know the road, as otherwise why would you know to go on it? Brian I'm waiting for Simon to pop up and remind us how fantastic his Iridium phone is. |
How do you give directions to the fire service when you do not know what road you are on?
"NY" wrote in message ... "Tim+" wrote in message ... ARW wrote: Basically between two villages. No houses, no pubs nothing (apart from a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? Optimist! Ive found trying to give positions to emergency services an incredibly frustrating experience. The main problem being that theyve not heard of the internet and search engines. Also, it takes an age to get through to anyone who can understand grid references or any normal system of identifying position that doesnt involve street names and house numbers. €śWhat three words€ť seems like a nice idea but I dont hold out much hope of any operator understanding the idea. https://what3words.com/daring.lion.race When I had to report a crash on the opposite carriageway of the M1 late at night, I used the "M1 A 123.4" emergency location sign, but said "Accident is on the opposite B carriageway, roughly opposite this sign". The operator wanted to know the f-ing postcode! When I couldn't give one (random locations on motorways don't have postcodes) she asked what junction or service station I had last passed. I'd no idea: I was somewhere in the middle of my journey, a long way from the junctions I'd joined at and was planning to leave it, so my location was "somewhere in between". I could give a very rough idea, but no more than that. I was rather horrified that the police 999 operator couldn't handle the information on the "M1 A 123.4" sign, because they are there for this very purpose: giving a location in the event of an emergency. When I got home I emailed the police force for that area to report the problem because there was clearly a training issue. I had a reply saying that they'd found the recording of my call and agreed that I had been very precise and very unambiguous and had given all the information that the operator *should* have needed. The control room had identified that more training was needed... On a previous occasion I had to give my postcode, and the operator had difficulty understanding the radio phonetic alphabet, which was an even worse deficiency of training. Not just training. I use it routinely when talking to normal call centers for internet services etc and I dont recall ever having anyone not understand what I meant. And I use the proper names having leant them for the flying and amateur radio licenses. She asked me to give the letters their normal names, and then we had the expected "is that P or B" scenario that the phonetic alphabet is designed to avoid. |
How do you give directions to the fire service when you do not know what road you are on?
"Rod Speed" wrote in message
... On a previous occasion I had to give my postcode, and the operator had difficulty understanding the radio phonetic alphabet, which was an even worse deficiency of training. Not just training. I use it routinely when talking to normal call centers for internet services etc and I dont recall ever having anyone not understand what I meant. Yes I commonly use it for spelling out easily-confused words (eg our house is called Pump Cottage, not Hump Cottage as someone wrote!) and for postcodes where an error in a letter can either make an invalid postcode or else one that points to somewhere else. Most call centres now seem to be able to understand them; my experiences with the 999 operators were some 10 years ago so they may have improved now. I remember once being stopped by the police for some minor offence - maybe a brake light bulb that had failed - and being asked my address which I gave them, spelling out the postcode phonetically. The police officer looked as if he thought I was taking the **** by using "the police's" phonetic alphabet to him ;-) And I use the proper names having leant them for the flying and amateur radio licenses. Yes, my pet hate is people using their own words to represent the letters instead of the standard ones ;-) I wonder when/why the words changed from the George How Yoke set (as heard in some WWII films) to the Golf Hotel Yankee ones. Probably to make them less English-centred for people who speak other languages. |
How do you give directions to the fire service when you do not know what road you are on?
NY expressed precisely :
I remember once being stopped by the police for some minor offence - maybe a brake light bulb that had failed - and being asked my address which I gave them, spelling out the postcode phonetically. The police officer looked as if he thought I was taking the **** by using "the police's" phonetic alphabet to him ;-) I always use phonetics when for my email, postcode, name and address, when its important to get it absolutely correct. |
Lonely Psychopathic Senile Ozzie Troll Alert!
On Thu, 8 Aug 2019 19:48:03 +1000, cantankerous trolling geezer Rodent
Speed, the auto-contradicting senile sociopath, blabbered, again: On a previous occasion I had to give my postcode, and the operator had difficulty understanding the radio phonetic alphabet, which was an even worse deficiency of training. Not LOL Pathological auto-contradicting senile idiot! -- Kerr-Mudd,John addressing senile Rot: "Auto-contradictor Rod is back! (in the KF)" MID: |
How do you give directions to the fire service when you do not know what road you are on?
Brian Gaff explained on 08/08/2019 :
Do you not have a satnave or a reasonable mobile phone with a gps app? Last time I did a 999 out in the wilds, the operator was not able to accept a Lat/Long. The 'three little words' system is free for the user, but those accepting the three words need to subscribe. On the web site, they list which authorities subscribe to the system, Yorkshire is one. I recently downloaded it and I have checked it a few times, it has always been very accurate when I have tried it. It is even accurate wondering around my own property. |
How do you give directions to the fire service when you do notknow what road you are on?
On 07/08/2019 23:37, Rod Speed wrote:
ARW wrote Basically between two villages. No houses, no pubs nothing (apart from a field on fire). Use the GPS to see what road you are on and call them on your mobile so they can get the mobile to tell them exactly where you are. You know the names of the villages and that is all. Could the phone operator not work it out? They should be able to if you call using your mobile. I don't think cellphone calls forward GPS coordinates, even if your phone has GPS. I suppose you could take a photo of the fire (or whatever) and email it to them, provided you have turned geotagging on. -- Max Demian |
How do you give directions to the fire service when you do not know what road you are on?
On Thu, 08 Aug 2019 11:16:47 +0100, Harry Bloomfield wrote:
Last time I did a 999 out in the wilds, the operator was not able to accept a Lat/Long. Which is just stupid. Out here it maybe the only way to locate a moorland fire some where in 50 sq miles of road and track free moorland... Even on the road between South Tyne Dale and Teesdale there is 6 miles from the last house in South Tyne Dale to the first one at the Top of Teesdale. It's not without reason that this area is know as "Englands last Wilderness" and with 6 of the highest roads also the "Roof of England". -- Cheers Dave. |
How do you give directions to the fire service when you do not know what road you are on?
"NY" wrote in message ... "Rod Speed" wrote in message ... On a previous occasion I had to give my postcode, and the operator had difficulty understanding the radio phonetic alphabet, which was an even worse deficiency of training. Not just training. I use it routinely when talking to normal call centers for internet services etc and I dont recall ever having anyone not understand what I meant. Yes I commonly use it for spelling out easily-confused words (eg our house is called Pump Cottage, not Hump Cottage as someone wrote!) and for postcodes where an error in a letter can either make an invalid postcode or else one that points to somewhere else. Most call centres now seem to be able to understand them; my experiences with the 999 operators were some 10 years ago so they may have improved now. I remember once being stopped by the police for some minor offence - maybe a brake light bulb that had failed - and being asked my address which I gave them, spelling out the postcode phonetically. The police officer looked as if he thought I was taking the **** by using "the police's" phonetic alphabet to him ;-) In the old days, when the cops pulled you over for speeding, they asked what you name was. When I told him what my name was, you could see the little wheels in his head spinning as he decided whether I was taking the ****. He had the sense to not do anything until he had seen my then paper license. And I use the proper names having leant them for the flying and amateur radio licenses. Yes, my pet hate is people using their own words to represent the letters instead of the standard ones ;-) I wonder when/why the words changed from the George How Yoke set (as heard in some WWII films) to the Golf Hotel Yankee ones. Probably to make them less English-centred for people who speak other languages. It was actually done so that there werent any similar sounding words but were still commonly used words in english which helps quite a lot when they are used in very poor quality communications systems like in light aircraft which have very high noise levels. https://en.wikipedia.org/wiki/NATO_p...phabet#History |
How do you give directions to the fire service when you do not know what road you are on?
"Max Demian" wrote in message o.uk... On 07/08/2019 23:37, Rod Speed wrote: ARW wrote Basically between two villages. No houses, no pubs nothing (apart from a field on fire). Use the GPS to see what road you are on and call them on your mobile so they can get the mobile to tell them exactly where you are. You know the names of the villages and that is all. Could the phone operator not work it out? They should be able to if you call using your mobile. I don't think cellphone calls forward GPS coordinates, even if your phone has GPS. Yes they do and that is legally mandated. I suppose you could take a photo of the fire (or whatever) and email it to them, provided you have turned geotagging on. But its less clear if the monkey fielding the call can actually receive that photo. If you call using your mobile, you dont even have to do anything, the system knows where the phone is even if you drop dead after making the call and havent said anything at all. |
How do you give directions to the fire service when you do notknow what road you are on?
On 08/08/2019 11:39, Max Demian wrote:
On 07/08/2019 23:37, Rod Speed wrote: ARW wrote Basically between two villages. No houses, no pubs nothing (apart from a field on fire). Use the GPS to see what road you are on and call them on your mobile so they can get the mobile to tell them exactly where you are. You know the names of the villages and that is all. Could the phone operator not work it out? They should be able to if you call using your mobile. I don't think cellphone calls forward GPS coordinates, even if your phone has GPS. I suppose you could take a photo of the fire (or whatever) and email it to them, provided you have turned geotagging on. Recent phones should send location automatically. Google implemented Advanced Mobile Location (AML) on Android in 2017. It's on iOS now too. Whether BT's operators or the emergency services can access it is another matter on which I am ignorant. -- Robin reply-to address is (intended to be) valid |
How do you give directions to the fire service when you do notknow what road you are on?
On 08/08/2019 10:59, NY wrote:
"Rod Speed" wrote in message ... On a previous occasion I had to give my postcode, and the operator had difficulty understanding the radio phonetic alphabet, which was an even worse deficiency of training. Not just training. I use it routinely when talking to normal call centers for internet services etc and I dont recall ever having anyone not understand what I meant. Yes I commonly use it for spelling out easily-confused words (eg our house is called Pump Cottage, not Hump Cottage as someone wrote!) and for postcodes where an error in a letter can either make an invalid postcode or else one that points to somewhere else. Most call centres now seem to be able to understand them; my experiences with the 999 operators were some 10 years ago so they may have improved now. I remember once being stopped by the police for some minor offence - maybe a brake light bulb that had failed - and being asked my address which I gave them, spelling out the postcode phonetically. The police officer looked as if he thought I was taking the **** by using "the police's" phonetic alphabet to him ;-) And I use the proper names having leant them for the flying and amateur radio licenses. Yes, my pet hate is people using their own words to represent the letters instead of the standard ones ;-) P for pterodactyl; C for ctenophore; A for aisle. Most people don't know the official ones, and sometimes the person the other end thinks that sierra begins with a C. -- Max Demian |
How do you give directions to the fire service when you do notknow what road you are on?
On 08/08/2019 09:22, nightjar wrote:
On 07/08/2019 21:57, ARW wrote: Basically between two villages. No houses, no pubs nothing (apart from a field on fire). You know the names of the villages and that is all. Could the phone operator not work it out? I wouldn't bet on it. I called an ambulance a few years ago to a junction of two named roads. The call handler was in a different county, so didn't know the area and one of the roads was newer than the ambulance's satnav database. I had to talk the ambulance in from a place they could find, about half a mile away at the start of the road that was on their database. A few years back I reported a gas leak, This wasnt just a smell of gas you could hear the gas escaping from 50 yards away, it was a major pipeline gong in to (or out) of a gas works. I gave them the address & town. I explained this to emergency services and then got ****ed of with all the other questions so told her " I have reported and given address, this is serious, do what you want" It took about half hour for services to investigate and then evacuated all for half mile with overnight accommodation. |
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