As our old Sky HD box was giving us trouble my son gave us his old unit.
He checked it before he had it couriered down to us here in Cornwall.,
and it worked fine.

I installed it yesterday and all was well except for the audio.

I can get sound on BBC channel 101, the BBC News channel a couple of the
sports channels and the rest, nothing.

I rang Sky and they checked the viewing card etc and
reported all was well. Still no sound, and so we have to have a Sky
engineer call and check it over.
They tried to charge me £60 and I refused, so after consultation with
her superiors she came back to me and offered £30 which I accepted.

I just wondered if anyone on this NG has ever had a simillar complain
with a Sky HD box, and any possible solution?

PeterF

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The address header is false.
To contact me email me at: peterATpfjamesDOTcoDOTuk

On 28/07/2019 07:51, Peter wrote:
As our old Sky HD box was giving us trouble my son gave us his old unit.
He checked it before he had it couriered down to us here in Cornwall.,
and it worked fine.

I installed it yesterday and all was well except for the audio.

I can get sound on BBC channel 101, the BBC News channel a couple of the
sports channels and the rest, nothing.

I rang Sky and they checked the viewing card etc and
reported all was well. Still no sound, and so we have to have a Sky
engineer call and check it over.
They tried to charge me £60 and I refused, so after consultation with
her superiors she came back to me and offered £30 which I accepted.

I just wondered if anyone on this NG has ever had a simillar complain
with a Sky HD box, and any possible solution?

PeterF


You could try a re-install. The method depends on the vintage of the
box. It usually used to work for that sort of problem.

Probably:
1.Turn off the Sky box at the wall
2.Hold down the Backup button (on the front panel not the remote)
3.Turn on the Sky box
4.Hold the backup button down for 30 seconds
5.All the lights on the sky box will come on, release the backup button


Bill

On 28/07/2019 07:51, Peter wrote:
As our old Sky HD box was giving us trouble my son gave us his old unit.
He checked it before he had it couriered down to us here in Cornwall.,
and it worked fine.

I installed it yesterday and all was well except for the audio.

I can get sound on BBC channel 101, the BBC News channel a couple of the
sports channels and the rest, nothing.

I rang Sky and they checked the viewing card etc and
reported all was well. Still no sound, and so we have to have a Sky
engineer call and check it over.
They tried to charge me £60 and I refused, so after consultation with
her superiors she came back to me and offered £30 which I accepted.

I just wondered if anyone on this NG has ever had a simillar complain
with a Sky HD box, and any possible solution?

PeterF


As its only some channels its probably not a hardware fault.

Check it has the latest software as different channels may use different
encoders and I have known that to cause problems if they change
something and don't test it properly.

I don't remember how to update the software on a HD box as I only had sky+.

dennis@home wrote:

Peter wrote:

I can get sound on BBC channel 101, the BBC News channel a couple of the
sports channels and the rest, nothing.

As its only some channels its probably not a hardware fault.

could it be be a 2.0 vs 5.1 audio setting? Did the son have the box
configured for a soundbar e.g. on SP/DIF?