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Virgin Media - disabled priority repair
Help! I have a housebound relative whose Virgin media landline has been
cut by cowboy builders working next door. Fastest repair the Virgin support dalek can offer is Thursday - which is no good for someone so reliant on the phone/internet to function. House is in a mobile phone blackspot so that only just works when clamped to the kitchen window which isn't ideal for someone with limited mobility. I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. BT do have such a scheme. Any ideas how to speed the repair time up on Virgin? I am having to report the problem and I don't know my way round Virgin phone support so I couldn't figure out any way to talk to a human :( Given that the neighbours are so awful I am inclined to insist on making a claim against them for the repair of this damage. Suggestions? -- Regards, Martin Brown |
Virgin Media - disabled priority repair
On Mon, 2 Jul 2018 13:36:40 +0100, Martin Brown
wrote: Help! I have a housebound relative whose Virgin media landline has been cut by cowboy builders working next door. Fastest repair the Virgin support dalek can offer is Thursday - which is no good for someone so reliant on the phone/internet to function. House is in a mobile phone blackspot so that only just works when clamped to the kitchen window which isn't ideal for someone with limited mobility. I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. BT do have such a scheme. Any ideas how to speed the repair time up on Virgin? I am having to report the problem and I don't know my way round Virgin phone support so I couldn't figure out any way to talk to a human :( Given that the neighbours are so awful I am inclined to insist on making a claim against them for the repair of this damage. Suggestions? Isn't it just a coaxial cable you can splice yourself??? -- "You are full of ****. You'll never convince any of us real Jews that there is no Jewish look. I know my people and I can see their Jewishness. Susan is not a Jew. If you want to get down her panties just ask her she'll let you. She's a non-Jew." Message-ID: "You can try all you want and get all the plastic surgery you want but you'll never look like one of us because you are not a Jew. You are an Irish Shiksa that Isn't even a righteous non-Jew a Ger Tzadeck You are VEEDMUS amongst us and are a gentile. I would not be surprised if you ever go to Eretz Israel and spout off your non-senseical lies that a Jew doesn't kill you or a gentile murder you. You are wicked because you antagonize and lie about the Tzadeckim. The best place for you is scrubbing toilets and urinals in a gymnasium that is predominate used by Negros." Message-ID: - drug-****ed jew wannabe Y-chi Netfish, mocking neo-jew Suzy KKKohen's attempted 'conversion' to the jew race "Warren is not well. He's a non-Jewish mental patient who usually declines to take his medications. Please keep this in mind when viewing future posts." Message-ID: - neo-jew 'convert' Suzy KKKohen, mocking drug-****ed jew wannabe Y-chi Netfish's claim to be a jew |
Virgin Media - disabled priority repair
On Monday, 2 July 2018 13:36:45 UTC+1, Martin Brown wrote:
Help! I have a housebound relative whose Virgin media landline has been cut by cowboy builders working next door. Given that the neighbours are so awful I am inclined to insist on making a claim against them for the repair of this damage. Suggestions? Claim directly from the builders. Fixed Cellular Terminals might let you put a FCT somewhere with good signal and run a cable to relative's existing phone (or care alarm) This one's very cheap. Others are about £100-150 https://www.ebay.co.uk/itm/322889547688 Owain |
Virgin Media - disabled priority repair
On 02/07/2018 13:49, jew pedophile Ron Jacobson (jew pedophile Baruch
'Barry' Shein's jew aliash) wrote: On Mon, 2 Jul 2018 13:36:40 +0100, Martin Brown wrote: Help! I have a housebound relative whose Virgin media landline has been cut by cowboy builders working next door. Fastest repair the Virgin support dalek can offer is Thursday - which is no good for someone so reliant on the phone/internet to function. House is in a mobile phone blackspot so that only just works when clamped to the kitchen window which isn't ideal for someone with limited mobility. I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. BT do have such a scheme. Any ideas how to speed the repair time up on Virgin? I am having to report the problem and I don't know my way round Virgin phone support so I couldn't figure out any way to talk to a human :( Given that the neighbours are so awful I am inclined to insist on making a claim against them for the repair of this damage. Suggestions? Isn't it just a coaxial cable you can splice yourself??? HTF is someone who is housebound supposed to splice a cable in a trench in the ground. I am fifty miles away from the house with the problem. I think it may well be optical fibre to premises anyway. They have a superfast internet connection. I'm going up to see them tomorrow. Anyone know how to talk to a human at Virgin? I am getting thoroughly sick of fighting their twenty dumb questions dalek "support" line. -- Regards, Martin Brown |
Virgin Media - disabled priority repair
Martin try their sales line, with most companies there is a human there and although they might be ****ed off with you wasting their time when they could be making money more often than not they will transfer you to a human at the appropriate department.
Richard |
Virgin Media - disabled priority repair
Martin Brown Wrote in message:
On 02/07/2018 13:49, jew pedophile Ron Jacobson (jew pedophile Baruch 'Barry' Shein's jew aliash) wrote: On Mon, 2 Jul 2018 13:36:40 +0100, Martin Brown wrote: Help! I have a housebound relative whose Virgin media landline has been cut by cowboy builders working next door. Fastest repair the Virgin support dalek can offer is Thursday - which is no good for someone so reliant on the phone/internet to function. House is in a mobile phone blackspot so that only just works when clamped to the kitchen window which isn't ideal for someone with limited mobility. I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. BT do have such a scheme. Any ideas how to speed the repair time up on Virgin? I am having to report the problem and I don't know my way round Virgin phone support so I couldn't figure out any way to talk to a human :( Given that the neighbours are so awful I am inclined to insist on making a claim against them for the repair of this damage. Suggestions? Isn't it just a coaxial cable you can splice yourself??? HTF is someone who is housebound supposed to splice a cable in a trench in the ground. I am fifty miles away from the house with the problem. I think it may well be optical fibre to premises anyway. They have a superfast internet connection. I'm going up to see them tomorrow. Anyone know how to talk to a human at Virgin? I am getting thoroughly sick of fighting their twenty dumb questions dalek "support" line. Tried Twitter? Big companies are often much more responsive to public Twitter messages than to almost any other form of communication. Tim -- |
Virgin Media - disabled priority repair
"Martin Brown" wrote in message ... I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. According to their T&C the following applies quote "Priority fault repair: We understand how important it is to be contactable and have the ability to contact others. So when it comes to faults with your phone, we give priority to special needs customers who have an urgent need of repair. To make use of this service, we ask customers with special needs to pre-register their requirements with us. Just give our Customer Care team a call. [however} Just to let you know, priority fault repair is not available for Broadband and TV faults /quote http://store.virginmedia.com/content...ode-jan-11.pdf However if the landline is on the same connection as the broadband and tv - as it presumably will be in a number of cases then its difficult to know the reason for this last exclusion. Which clearly does *not" apply in this case. If they'd said "where there is no landline provision priority fault repair is not available...." then fair enough. But they didn't. Branson may only have a peripheral connection with them nowadays but old habits built up over 50 years of serial deception, bull****, outright lies and tax avoidance are still par for the course with Virgin. michael adams .... |
Virgin Media - disabled priority repair
On 02/07/2018 18:16, michael adams wrote:
"Martin Brown" wrote in message ... I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. According to their T&C the following applies quote "Priority fault repair: We understand how important it is to be contactable and have the ability to contact others. So when it comes to faults with your phone, we give priority to special needs customers who have an urgent need of repair. To make use of this service, we ask customers with special needs to pre-register their requirements with us. Just give our Customer Care team a call. [however} Just to let you know, priority fault repair is not available for Broadband and TV faults /quote http://store.virginmedia.com/content...ode-jan-11.pdf However if the landline is on the same connection as the broadband and tv - as it presumably will be in a number of cases then its difficult to know the reason for this last exclusion. I guess the problem I am having is that I cannot find a way through the voicemail maze of twisty little passages all alike that allows me to speak to a human nor can I find the application form for priority repair anywhere on their site. Their sitemap and indexing is complete crap. Most of the hits I get on Google searches are by people who have the facility complaining that it doesn't work - which doesn't bode well. Anyway I will get to see the problem first hand tomorrow night. -- Regards, Martin Brown |
Virgin Media - disabled priority repair
On 02/07/2018 21:22, Martin Brown wrote:
On 02/07/2018 18:16, michael adams wrote: "Martin Brown" wrote in message ... I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. According to their T&C the following applies quote "Priority fault repair: We understand how important it is to be contactable and have the ability to contact others. So when it comes to faults with your phone, we give priority to special needs customers who have an urgent need of repair. To make use of this service, we ask customers with special needs to pre-register their requirements with us. Just give our Customer Care team a call. [however} Just to let you know, priority fault repair is not available for Broadband and TV faults /quote http://store.virginmedia.com/content...ode-jan-11.pdf However if the landline is on the same connection as the broadband and tv - as it presumably will be in a number of cases then its difficult to know the reason for this last exclusion. I guess the problem I am having is that I cannot find a way through the voicemail maze of twisty little passages all alike that allows me to speak to a human nor can I find the application form for priority repair anywhere on their site. Their sitemap and indexing is complete crap. Most of the hits I get on Google searches are by people who have the facility complaining that it doesn't work - which doesn't bode well. Anyway I will get to see the problem first hand tomorrow night. Take some strip connector and a bit of BT cable and some coax with you a temp repair is 10 minutes. -- Adam |
Virgin Media - disabled priority repair
On 02/07/2018 21:31, ARW wrote:
On 02/07/2018 21:22, Martin Brown wrote: I guess the problem I am having is that I cannot find a way through the voicemail maze of twisty little passages all alike that allows me to speak to a human nor can I find the application form for priority repair anywhere on their site. Their sitemap and indexing is complete crap. Most of the hits I get on Google searches are by people who have the facility complaining that it doesn't work - which doesn't bode well. Anyway I will get to see the problem first hand tomorrow night. Take some strip connector and a bit of BT cable and some coax with you a temp repair is 10 minutes. Thanks. I have a feeling that I may need a razor blade, water clear epoxy and a fibre splicing jig. I have never mended an optical fibre before. If it is coax then I am sure I can do a temp fix that will last 'til Thursday. I'm also taking a MiFi with external high gain antenna which should work to get net connectivity again even in this grotty no signal location. It was thoroughly alarming to get an incoming call from his emergency backup mobile only to lose connection immediately after "Hello" and then not to be able to re-establish any contact for some time. Incidentally has anyone ever found a passive mobile phone signal coupler that actually works? I got one from a reputable supplier who I won't name but it didn't work and they stopped stocking it soon afterwards (I didn't really expect it to but I though it was worth a punt). That is something like: High gain yagi on roof - moderate length of coax - coupler | phone -- Regards, Martin Brown |
Virgin Media - disabled priority repair
In message , Martin Brown
writes I have a feeling that I may need a razor blade, water clear epoxy and a fibre splicing jig. I have never mended an optical fibre before. If it is the sort of fibre that carries cable TV and internet signals, you'll need something a lot more sophisticated than that. -- Ian |
Virgin Media - disabled priority repair
On 02/07/2018 21:46, Martin Brown wrote:
On 02/07/2018 21:31, ARW wrote: On 02/07/2018 21:22, Martin Brown wrote: I guess the problem I am having is that I cannot find a way through the voicemail maze of twisty little passages all alike that allows me to speak to a human nor can I find the application form for priority repair anywhere on their site. Their sitemap and indexing is complete crap. Most of the hits I get on Google searches are by people who have the facility complaining that it doesn't work - which doesn't bode well. Anyway I will get to see the problem first hand tomorrow night. Take some strip connector and a bit of BT cable and some coax with you a temp repair is 10 minutes. Thanks. I have a feeling that I may need a razor blade, water clear epoxy and a fibre splicing jig. I have never mended an optical fibre before. If it is coax then I am sure I can do a temp fix that will last 'til Thursday AFAIK Virgin do not do fibre to the house. It's only fibre to the nearest cabinet. I would love to see a photo of a Virgin media cable in a trench (with ducting for the full money shot) instead of been hidden behind a blade of grass. What I do know is that most Virgin media services can be restored with strip connector and a bit of cable. -- Adam |
Virgin Media - disabled priority repair
On 02/07/2018 22:11, ARW wrote:
On 02/07/2018 21:46, Martin Brown wrote: On 02/07/2018 21:31, ARW wrote: On 02/07/2018 21:22, Martin Brown wrote: I guess the problem I am having is that I cannot find a way through the voicemail maze of twisty little passages all alike that allows me to speak to a human nor can I find the application form for priority repair anywhere on their site. Their sitemap and indexing is complete crap. Most of the hits I get on Google searches are by people who have the facility complaining that it doesn't work - which doesn't bode well. Anyway I will get to see the problem first hand tomorrow night. Take some strip connector and a bit of BT cable and some coax with you a temp repair is 10 minutes. Thanks. I have a feeling that I may need a razor blade, water clear epoxy and a fibre splicing jig. I have never mended an optical fibre before. If it is coax then I am sure I can do a temp fix that will last 'til Thursday AFAIK Virgin do not do fibre to the house. It's only fibre to the nearest cabinet. I would love to see a photo of a Virgin media cable in a trench (with ducting for the full money shot) instead of been hidden behind a blade of grass. From what I have been told now it is "buried" about 6" deep and on the wrong side of the boundary line so the builders put a spade right through it. Perhaps they aren't such cowboys after all. Odd really since I recall Virgin digging and filling in a trench in his garden when the service was installed... messed up his lawn too. What I do know is that most Virgin media services can be restored with strip connector and a bit of cable. OK. Thanks for the tip. I will take a selection of bits along with me. -- Regards, Martin Brown |
Virgin Media - disabled priority repair
On 02/07/18 13:36, Martin Brown wrote:
Help! I have a housebound relative whose Virgin media landline has been cut by cowboy builders working next door. Fastest repair the Virgin support dalek can offer is Thursday - which is no good for someone so reliant on the phone/internet to function. House is in a mobile phone blackspot so that only just works when clamped to the kitchen window which isn't ideal for someone with limited mobility. I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. BT do have such a scheme. Any ideas how to speed the repair time up on Virgin? I am having to report the problem and I don't know my way round Virgin phone support so I couldn't figure out any way to talk to a human :( Given that the neighbours are so awful I am inclined to insist on making a claim against them for the repair of this damage. Suggestions? Good luck, when the trench for a new gas main cut through my Virgin cable it was still not repaired six months later. The only sure way to get a human is to say you ae cancelling the contract, that will get you through to 'retention' where I nice helpful person really will do all they can to fix it. Unfortunately the work order will then go into Virgin's job scheduling system so a month later you will be talking to that nice lady in 'retention' all over again. -- djc (–€Ì¿Ä¹Ì¯–€Ì¿ Ì¿) No low-hanging fruit, just a lot of small berries up a tall tree. |
Virgin Media - disabled priority repair
On 02/07/2018 13:36, Martin Brown wrote:
Help! I have a housebound relative whose Virgin media landline has been cut by cowboy builders working next door. Fastest repair the Virgin support dalek can offer is Thursday - which is no good for someone so reliant on the phone/internet to function. House is in a mobile phone blackspot so that only just works when clamped to the kitchen window which isn't ideal for someone with limited mobility. Virgin are terrible I don't think you can expect any level of service. Is the house in a mobile black spot for all mobile companies? Maybe changing mobile sim could fix the problem. Even if the black spot is for all mobile networks you may get reasonable reception using a signal booster with external antenna, in which case it may be a good idea to install one as a precaution against Virgin Media delays fixing the problem and/or future outages. |
Virgin Media - disabled priority repair
"Martin Brown" wrote in message ... On 02/07/2018 22:11, ARW wrote: On 02/07/2018 21:46, Martin Brown wrote: On 02/07/2018 21:31, ARW wrote: On 02/07/2018 21:22, Martin Brown wrote: I guess the problem I am having is that I cannot find a way through the voicemail maze of twisty little passages all alike that allows me to speak to a human nor can I find the application form for priority repair anywhere on their site. Their sitemap and indexing is complete crap. Most of the hits I get on Google searches are by people who have the facility complaining that it doesn't work - which doesn't bode well. Anyway I will get to see the problem first hand tomorrow night. Take some strip connector and a bit of BT cable and some coax with you a temp repair is 10 minutes. Thanks. I have a feeling that I may need a razor blade, water clear epoxy and a fibre splicing jig. I have never mended an optical fibre before. If it is coax then I am sure I can do a temp fix that will last 'til Thursday AFAIK Virgin do not do fibre to the house. It's only fibre to the nearest cabinet. I would love to see a photo of a Virgin media cable in a trench (with ducting for the full money shot) instead of been hidden behind a blade of grass. From what I have been told now it is "buried" about 6" deep and on the wrong side of the boundary line so the builders put a spade right through it. Perhaps they aren't such cowboys after all. Odd really since I recall Virgin digging and filling in a trench in his garden when the service was installed... messed up his lawn too. Maybe they initially tried to go that route and failed due to rock under the ground or something and ran it on the wrong side of the boundary where the rock wasnt or something. What I do know is that most Virgin media services can be restored with strip connector and a bit of cable. OK. Thanks for the tip. I will take a selection of bits along with me. |
Virgin Media - disabled priority repair
On 02/07/2018 16:32, Martin Brown wrote:
Anyone know how to talk to a human at Virgin? I am getting thoroughly sick of fighting their twenty dumb questions dalek "support" line. http://www.pleasepress1.com/uk/virgi...ith-a-service/ any use? -- F |
Virgin Media - disabled priority repair
On 02/07/2018 23:34, Pancho wrote:
On 02/07/2018 13:36, Martin Brown wrote: Help! I have a housebound relative whose Virgin media landline has been cut by cowboy builders working next door. Fastest repair the Virgin support dalek can offer is Thursday - which is no good for someone so reliant on the phone/internet to function. House is in a mobile phone blackspot so that only just works when clamped to the kitchen window which isn't ideal for someone with limited mobility. Virgin are terrible I don't think you can expect any level of service. Is the house in a mobile black spot for all mobile companies? Maybe changing mobile sim could fix the problem. I am not sure about all, but I intend to try some random other carrier SIMs and set my phone to scan for all signals. I know that there is absolutely no indoor coverage for EE or Three which is a bit bizarre because it isn't that far out of central Newcastle and up on a hillside. But then mobile reception is a bit weird I know of another deadspot that seems to have perfectly good line of sight to a mast and no signal. Even if the black spot is for all mobile networks you may get reasonable reception using a signal booster with external antenna, in which case it may be a good idea to install one as a precaution against Virgin Media delays fixing the problem and/or future outages. ISTR some mobile firms provide nanocell devices but don't they piggyback the internet connection and it is that failing I am trying to guard against. I do have a passive coupler but it proved to be useless even in combination with a very good antenna pointed at a mast. The phone showed no signal improvement with or without the coupler under it. My best bet as an alternative if I can't patch the cable in the trench (and I have no idea how badly damaged it is) is to give him one of my MiFi devices with an external antenna and point it at the nearest mast. At least with it being so dry there shouldn't be any water in it. -- Regards, Martin Brown |
Virgin Media - disabled priority repair
On 02/07/2018 22:11, ARW wrote:
AFAIK Virgin do not do fibre to the house. It's only fibre to the nearest cabinet. ^^^ Correct. As others have said it's coax and twisted pair to your house. I would love to see a photo of a Virgin media cable in a trench (with ducting for the full money shot) instead of been hidden behind a blade of grass. Correct again, a lot of the time. |
Virgin Media - disabled priority repair
Chris Bartram wrote:
ARW wrote: AFAIK Virgin do not do fibre to the house. It's only fibre to the nearest cabinet. ^^^ Correct. As others have said it's coax and twisted pair to your house. Wrong in some cases. Virgin Media in this area have laid individual ducts to houses (using narrow slot cutting) with a "stopcock style" box in the street, if you subscribe they blow an individual fibre to your house. |
Virgin Media - disabled priority repair
Martin Brown wrote:
On 02/07/2018 13:49, jew pedophile Ron Jacobson (jew pedophile Baruch 'Barry' Shein's jew aliash) wrote: On Mon, 2 Jul 2018 13:36:40 +0100, Martin Brown wrote: Help! I have a housebound relative whose Virgin media landline has been cut by cowboy builders working next door. Fastest repair the Virgin support dalek can offer is Thursday - which is no good for someone so reliant on the phone/internet to function. House is in a mobile phone blackspot so that only just works when clamped to the kitchen window which isn't ideal for someone with limited mobility. I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. BT do have such a scheme. Any ideas how to speed the repair time up on Virgin? I am having to report the problem and I don't know my way round Virgin phone support so I couldn't figure out any way to talk to a human :( Given that the neighbours are so awful I am inclined to insist on making a claim against them for the repair of this damage. Suggestions? Isn't it just a coaxial cable you can splice yourself??? HTF is someone who is housebound supposed to splice a cable in a trench in the ground. I am fifty miles away from the house with the problem. Not that it will help much if you are housebound (or if it's fibre), but when I cut through my cable doing a bit of gardening, they'd only cut a slot in the ground for it about four inches deep. I soldered it together, and it worked; but eventually the water got in, and it started to go crackly. Then I called them, and they repaired it. I think it may well be optical fibre to premises anyway. They have a superfast internet connection. I'm going up to see them tomorrow. Anyone know how to talk to a human at Virgin? I am getting thoroughly sick of fighting their twenty dumb questions dalek "support" line. |
Virgin Media - disabled priority repair
On Tue, 3 Jul 2018 09:11:21 +0100, Martin Brown wrote:
I am not sure about all, but I intend to try some random other carrier SIMs and set my phone to scan for all signals. There are only four Network Operators, O2, EE, Vodafone and Three. All the service providers use one of those, for example GiffGaff are on O2, Asda Mobile and (old) TPO on EE. Do a bit of home work on which network(s) your SIM operators are using... I know that there is absolutely no indoor coverage for EE or Three which is a bit bizarre because it isn't that far out of central Newcastle and up on a hillside. Three doesn't surprise me. EE has an indoor signal here but it's not good enough to make a phone call. EE are the only network to offer 4G, O2 are 2G! Be aware that even if the network operator offers say 4G where you are, your SIM operator might not. The various network operator coverage maps aren't too bad these days. I do have a passive coupler but it proved to be useless even in combination with a very good antenna pointed at a mast. The phone showed no signal improvement with or without the coupler under it. A mast with a cell from the relevant network operator? My best bet as an alternative if I can't patch the cable in the trench (and I have no idea how badly damaged it is) Other posts have it as a spade straight through, should be easy to do with a length of CW1308 "telephone cable". I'd reveal enough of the virgin cable to have it on the surface and join the two ends, wire for wire, by simply striping and twisting together to the CW1308. Bit of insulation tape and stuff the lot into an open plastic bag to keep the rain off. Keep the bag open otherwise condensation will be a probelm. ... is to give him one of my MiFi devices with an external antenna and point it at the nearest mast. "Nearest mast" might not be the one you want, you want the one giving the best signal and data rate for the relevant network operator. Note "and data rate", I have feeling that not all cells from a given network provider that can be received from a given location all offer the same data service. Long term I'd serously look at BT, for at least landline provision. BT Total Care is £4/month extra but offers faults fixed within 24 hours of reporting 365/days/year, daytime only so you won't get an enginer knocking on the door at 0230 (but you can get that if you want it). In my experience they do jump and fix things within the 24 hours. They've even pulled an engineer off another job 40 miles away when the 1st one couldn't fix one fault... Depending on how ill/housebound your friend is this might be available for free via "Free Priority Fault Repair Scheme". BT keep quiet about the Line Rental Save Discount, pay up front for 11 months, no refunds, get 12 months service. If you get in before the line rental price rise (due soon ish) you'll side step that until your LRS ends. BT also offer other reduced line rentals, try looking for BT Basic. Donno if you can get Total Care on BT Basic though, you can get broadband though, which ought to be from any ISP not just BT Internet (which is what BT push of course). -- Cheers Dave. |
Virgin Media - disabled priority repair
"Jeff" wrote in message ... On 02/07/2018 18:16, michael adams wrote: "Martin Brown" wrote in message ... I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. According to their T&C the following applies quote "Priority fault repair: We understand how important it is to be contactable and have the ability to contact others. So when it comes to faults with your phone, we give priority to special needs customers who have an urgent need of repair. To make use of this service, we ask customers with special needs to pre-register their requirements with us. Just give our Customer Care team a call. [however} Just to let you know, priority fault repair is not available for Broadband and TV faults /quote http://store.virginmedia.com/content...ode-jan-11.pdf However if the landline is on the same connection as the broadband and tv - as it presumably will be in a number of cases then its difficult to know the reason for this last exclusion. Which clearly does *not" apply in this case. If they'd said "where there is no landline provision priority fault repair is not available...." then fair enough. Read it again! It actually says that it is not available for *Broadband and TV faults* NOT that is not available for Phone faults where there is also Broadband and TV supplied. Indeed ! That's exactly the point I'm making . Why isn't that spelled out in the T'Cs ? As with anything to do with Branson the T&C's are deliberately opaque, So that all the non intellectuals out there, unlike yourself obviously, despite having landlines might wrongly assume that because their landline is bundled with Broadband and TV the condotion might also apply to them. Richard Branson's whole fortune is based on people making such incorrect assumptions. So that in the early days when they bought a record in Virgin they assumed the price included purchase tax which Branson passed on to the Govt. When in fact it went straight into Branson's pocket. As he'd fooled MHC into believing he'd already exported all the records he was selling in his shops basically by booking into Dover Customs filling out all the forms and then driving out again and back to London. The fact that daddy was a barrister came in very useful to Richard at this point. As it happens Jeff you're the second person posting on this NG using the name "Jeff". Howver the posting headers might seem to suggest that you're not the same person. Not that that other poster is actually "Jeff" either. As a matter of interest have you posted much on this NG before ? michael adams .... |
Virgin Media - disabled priority repair
On Mon, 2 Jul 2018 16:32:16 +0100, Martin Brown
wrote: On 02/07/2018 13:49, jew pedophile Ron Jacobson (jew pedophile Baruch 'Barry' Shein's jew aliash) wrote: On Mon, 2 Jul 2018 13:36:40 +0100, Martin Brown wrote: Help! I have a housebound relative whose Virgin media landline has been cut by cowboy builders working next door. Fastest repair the Virgin support dalek can offer is Thursday - which is no good for someone so reliant on the phone/internet to function. House is in a mobile phone blackspot so that only just works when clamped to the kitchen window which isn't ideal for someone with limited mobility. I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. BT do have such a scheme. Any ideas how to speed the repair time up on Virgin? I am having to report the problem and I don't know my way round Virgin phone support so I couldn't figure out any way to talk to a human :( Given that the neighbours are so awful I am inclined to insist on making a claim against them for the repair of this damage. Suggestions? Isn't it just a coaxial cable you can splice yourself??? HTF is someone who is housebound supposed to splice a cable in a trench in the ground. I am fifty miles away from the house with the problem. I think it may well be optical fibre to premises anyway. They have a superfast internet connection. I'm going up to see them tomorrow. HTF do you expect Virgin to pay for someone else's cockup? At the very least, the subscriber will get charged for it. -- "You are full of ****. You'll never convince any of us real Jews that there is no Jewish look. I know my people and I can see their Jewishness. Susan is not a Jew. If you want to get down her panties just ask her she'll let you. She's a non-Jew." Message-ID: "You can try all you want and get all the plastic surgery you want but you'll never look like one of us because you are not a Jew. You are an Irish Shiksa that Isn't even a righteous non-Jew a Ger Tzadeck You are VEEDMUS amongst us and are a gentile. I would not be surprised if you ever go to Eretz Israel and spout off your non-senseical lies that a Jew doesn't kill you or a gentile murder you. You are wicked because you antagonize and lie about the Tzadeckim. The best place for you is scrubbing toilets and urinals in a gymnasium that is predominate used by Negros." Message-ID: - drug-****ed jew wannabe Y-chi Netfish, mocking neo-jew Suzy KKKohen's attempted 'conversion' to the jew race "Warren is not well. He's a non-Jewish mental patient who usually declines to take his medications. Please keep this in mind when viewing future posts." Message-ID: - neo-jew 'convert' Suzy KKKohen, mocking drug-****ed jew wannabe Y-chi Netfish's claim to be a jew |
Virgin Media - disabled priority repair
On 03/07/18 13:08, jew pedophile Ron Jacobson (jew pedophile Baruch
'Barry' Shein's jew aliash) wrote: "You are full of ****. You'll never convince any of us real Jews that there is no Jewish look. I know my people and I can see their Jewishness. Susan is not a Jew. If you want to get down her panties just ask her she'll let you. She's a non-Jew." "You can try all you want and get all the plastic surgery you want but you'll never look like one of us because you are not a Jew. You are an Irish Shiksa that Isn't even a righteous non-Jew a Ger Tzadeck You are VEEDMUS amongst us and are a gentile. I would not be surprised if you ever go to Eretz Israel and spout off your non-senseical lies that a Jew doesn't kill you or a gentile murder you. You are wicked because you antagonize and lie about the Tzadeckim. The best place for you is scrubbing toilets and urinals in a gymnasium that is predominate used by Negros." - drug-****ed jew wannabe Y-chi Netfish, mocking neo-jew Suzy KKKohen's attempted 'conversion' to the jew race "Warren is not well. He's a non-Jewish mental patient who usually declines to take his medications. Please keep this in mind when viewing future posts." - neo-jew 'convert' Suzy KKKohen, mocking drug-****ed jew wannabe Y-chi Netfish's claim to be a jew I am generally tolerant of all opinions, just not outright stupidity, but really the above is just too offensive Consider yourself plonked. -- Canada is all right really, though not for the whole weekend. "Saki" |
Virgin Media - disabled priority repair
In article ,
Martin Brown wrote: I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. BT do have such a scheme. Any ideas how to speed the repair time up on Virgin? Now must be the time to change to BT, then. If they offer a better service for your relation's needs. -- *Lawyers believe a man is innocent until proven broke. Dave Plowman London SW To e-mail, change noise into sound. |
Virgin Media - disabled priority repair
On Monday, 2 July 2018 18:20:04 UTC+1, Brian Gaff wrote:
Normally find a land line subscriber and ask them to ring 151. There is a landline, probably costly, number on the web site as i recall. The usual thing is, are you calling from the number whos account is affected, which nearly always has me in fits of laughter as if I was then the land line would be working.# it will be coax and twisted pair normally joined together one beside the other. They have not, as far as i know gone optica fibre to the house or indeed voip for their landlines yet. To be honest this Thursday sounds pretty good, even bt cannot get that quick from what I hear from disabled friends. As you say nobody thinks these things through. Is there a good neighbour who can help? They may have a walk about phone they can borrow for a day on their line.. brian -- ----- -- This newsgroup posting comes to you directly from... The Sofa of Brian Gaff... Blind user, so no pictures please Note this Signature is meaningless.! "Martin Brown" wrote in message ... On 02/07/2018 13:49, jew pedophile Ron Jacobson (jew pedophile Baruch 'Barry' Shein's jew aliash) wrote: On Mon, 2 Jul 2018 13:36:40 +0100, Martin Brown wrote: Help! I have a housebound relative whose Virgin media landline has been cut by cowboy builders working next door. Fastest repair the Virgin support dalek can offer is Thursday - which is no good for someone so reliant on the phone/internet to function. House is in a mobile phone blackspot so that only just works when clamped to the kitchen window which isn't ideal for someone with limited mobility. I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. BT do have such a scheme. Any ideas how to speed the repair time up on Virgin? I am having to report the problem and I don't know my way round Virgin phone support so I couldn't figure out any way to talk to a human :( Given that the neighbours are so awful I am inclined to insist on making a claim against them for the repair of this damage. Suggestions? Isn't it just a coaxial cable you can splice yourself??? HTF is someone who is housebound supposed to splice a cable in a trench in the ground. I am fifty miles away from the house with the problem. I think it may well be optical fibre to premises anyway. They have a superfast internet connection. I'm going up to see them tomorrow. Anyone know how to talk to a human at Virgin? I am getting thoroughly sick of fighting their twenty dumb questions dalek "support" line. -- Regards, Martin Brown I pay something like £1 a month to get priority repairs from BT. It seems worth it to me. Jonathan |
Virgin Media - disabled priority repair
On Tue, 3 Jul 2018 14:16:14 +0100, The Natural Philosopher
wrote: On 03/07/18 13:08, jew pedophile Ron Jacobson (jew pedophile Baruch 'Barry' Shein's jew aliash) wrote: "You are full of ****. You'll never convince any of us real Jews that there is no Jewish look. I know my people and I can see their Jewishness. Susan is not a Jew. If you want to get down her panties just ask her she'll let you. She's a non-Jew." "You can try all you want and get all the plastic surgery you want but you'll never look like one of us because you are not a Jew. You are an Irish Shiksa that Isn't even a righteous non-Jew a Ger Tzadeck You are VEEDMUS amongst us and are a gentile. I would not be surprised if you ever go to Eretz Israel and spout off your non-senseical lies that a Jew doesn't kill you or a gentile murder you. You are wicked because you antagonize and lie about the Tzadeckim. The best place for you is scrubbing toilets and urinals in a gymnasium that is predominate used by Negros." - drug-****ed jew wannabe Y-chi Netfish, mocking neo-jew Suzy KKKohen's attempted 'conversion' to the jew race "Warren is not well. He's a non-Jewish mental patient who usually declines to take his medications. Please keep this in mind when viewing future posts." - neo-jew 'convert' Suzy KKKohen, mocking drug-****ed jew wannabe Y-chi Netfish's claim to be a jew I am generally tolerant of all opinions, just not outright stupidity, but really the above is just too offensive Consider yourself plonked. Oh, boo ****ing hoo. -- "You are full of ****. You'll never convince any of us real Jews that there is no Jewish look. I know my people and I can see their Jewishness. Susan is not a Jew. If you want to get down her panties just ask her she'll let you. She's a non-Jew." Message-ID: "You can try all you want and get all the plastic surgery you want but you'll never look like one of us because you are not a Jew. You are an Irish Shiksa that Isn't even a righteous non-Jew a Ger Tzadeck You are VEEDMUS amongst us and are a gentile. I would not be surprised if you ever go to Eretz Israel and spout off your non-senseical lies that a Jew doesn't kill you or a gentile murder you. You are wicked because you antagonize and lie about the Tzadeckim. The best place for you is scrubbing toilets and urinals in a gymnasium that is predominate used by Negros." Message-ID: - drug-****ed jew wannabe Y-chi Netfish, mocking neo-jew Suzy KKKohen's attempted 'conversion' to the jew race "Warren is not well. He's a non-Jewish mental patient who usually declines to take his medications. Please keep this in mind when viewing future posts." Message-ID: - neo-jew 'convert' Suzy KKKohen, mocking drug-****ed jew wannabe Y-chi Netfish's claim to be a jew |
Virgin Media - disabled priority repair
On Tue, 03 Jul 2018 07:32:33 -0700, Jonathan wrote:
On Monday, 2 July 2018 18:20:04 UTC+1, Brian Gaff wrote: Normally find a land line subscriber and ask them to ring 151. There is a landline, probably costly, number on the web site as i recall. The usual thing is, are you calling from the number whos account is affected, which nearly always has me in fits of laughter as if I was then the land line would be working.# it will be coax and twisted pair normally joined together one beside the other. They have not, as far as i know gone optica fibre to the house or indeed voip for their landlines yet. To be honest this Thursday sounds pretty good, even bt cannot get that quick from what I hear from disabled friends. As you say nobody thinks these things through. Is there a good neighbour who can help? They may have a walk about phone they can borrow for a day on their line. brian -- ----- -- This newsgroup posting comes to you directly from... The Sofa of Brian Gaff... Blind user, so no pictures please Note this Signature is meaningless.! "Martin Brown" wrote in message ... On 02/07/2018 13:49, jew pedophile Ron Jacobson (jew pedophile Baruch 'Barry' Shein's jew aliash) wrote: On Mon, 2 Jul 2018 13:36:40 +0100, Martin Brown wrote: Help! I have a housebound relative whose Virgin media landline has been cut by cowboy builders working next door. Fastest repair the Virgin support dalek can offer is Thursday - which is no good for someone so reliant on the phone/internet to function. House is in a mobile phone blackspot so that only just works when clamped to the kitchen window which isn't ideal for someone with limited mobility. I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. BT do have such a scheme. Any ideas how to speed the repair time up on Virgin? I am having to report the problem and I don't know my way round Virgin phone support so I couldn't figure out any way to talk to a human :( Given that the neighbours are so awful I am inclined to insist on making a claim against them for the repair of this damage. Suggestions? Isn't it just a coaxial cable you can splice yourself??? HTF is someone who is housebound supposed to splice a cable in a trench in the ground. I am fifty miles away from the house with the problem. I think it may well be optical fibre to premises anyway. They have a superfast internet connection. I'm going up to see them tomorrow. Anyone know how to talk to a human at Virgin? I am getting thoroughly sick of fighting their twenty dumb questions dalek "support" line. -- Regards, Martin Brown I pay something like £1 a month to get priority repairs from BT. It seems worth it to me. It's actually £12 a quarter these days. But worth it. -- My posts are my copyright and if @diy_forums or Home Owners' Hub wish to copy them they can pay me £1 a message. Use the BIG mirror service in the UK: http://www.mirrorservice.org *lightning surge protection* - a w_tom conductor |
Virgin Media - disabled priority repair
On 03/07/2018 12:24, michael adams wrote:
8 As with anything to do with Branson the T&C's are deliberately opaque, Shame its got nothing to do with Branson though. Other than licensing the brand from the brand holding company. |
Virgin Media - disabled priority repair
Long term I'd serously look at BT, for at least landline provision.
BT Total Care is £4/month extra but offers faults fixed within 24 hours of reporting 365/days/year, daytime only so you won't get an enginer knocking on the door at 0230 (but you can get that if you want it). In my experience they do jump and fix things within the 24 hours. They've even pulled an engineer off another job 40 miles away when the 1st one couldn't fix one fault... Depending on how ill/housebound your friend is this might be available for free via "Free Priority Fault Repair Scheme". Umm .. had this mail from one of our customers the other day amusing reading;!.. Tony Broadband now back with us after nightmare 36 hours! Openreach pulled a wire out that they couldn't replace when fixing someone else's fault and then pushed off saying we need to report a fault. Words fail me. BT keep quiet about the Line Rental Save Discount, pay up front for 11 months, no refunds, get 12 months service. If you get in before the line rental price rise (due soon ish) you'll side step that until your LRS ends. BT also offer other reduced line rentals, try looking for BT Basic. Donno if you can get Total Care on BT Basic though, you can get broadband though, which ought to be from any ISP not just BT Internet (which is what BT push of course). -- Cheers Dave. -- Tony Sayer |
Virgin Media - disabled priority repair
In article , Dave Plowman (News)
scribeth thus In article , Martin Brown wrote: I have tried and failed to see if Virgin implement any kind of priority repair for the disabled but have drawn a blank. BT do have such a scheme. Any ideas how to speed the repair time up on Virgin? Now must be the time to change to BT, then. If they offer a better service for your relation's needs. FWIW we've had Virgin formerly Comcast here sine 1996 in all that time prolly been off once a year but apart from Two occasions been fixed back online within less than an hour. Other occasions are when they had some big router fail and good old Padrig went over the top with his digger and buggered a mains cable that put most of the area out so no power anyway.. Apart from that 220 Meg down here always seems faster than the other VDSL services we have at some other locations... As to service their a Telco - what more do you need to know;?. -- Tony Sayer |
Virgin Media - disabled priority repair
On 3 Jul 2018 19:59:03 GMT, Bob Eager wrote:
I pay something like £1 a month to get priority repairs from BT. It seems worth it to me. It's actually £12 a quarter these days. But worth it. Total Care is £4/month (£12/qtr) which gets you the fixed in 24 hours 365/days/year service. They also offer "Line Rental Plus" at £2/month more than the standard line rental (£20.99 v £18.99). LRP has more options for payment, "free" paper bills and some form of improved repair time. It was 24 hours less than the normal residential Standard Care but I can't actually find what the service level is on LRP these days. Standard care is by midnight of the second weekday after the day the report was made. Reports made between 2100 and 0800 weekdays, all weekend and on public/bank holidays are treated as being made at 0800 on the next weekday after the report. -- Cheers Dave. |
Virgin Media - disabled priority repair
On Tue, 3 Jul 2018 23:13:52 +0100, tony sayer wrote:
Broadband now back with us after nightmare 36 hours! Openreach pulled a wire out that they couldn't replace when fixing someone else's fault and then pushed off saying we need to report a fault. Words fail me. I wonder what "pulled a wire out" means? Did POTS stay working? if they pulled the jumpers looping the line through the fibre cabinet and reused that VDSL port for some one elses broadband, they'd have to find and get configured another VDSL port. That would require things going through the proper channels. Bit more than what happens here when the line goes off. More than once I've got in the car driven the 1/2 mile or so that covers the section of ali cable that always gives problems, found Openreach chap, had a gentle word and the line comes back. Once or twice they've lent me thier tone sender to plug in to make it easier to find the jelly bean with fractured wire. That sort of depends on how many of the half dozen or more joint posts/chambers they've been into in that half mile. -- Cheers Dave. |
Virgin Media - disabled priority repair
On 03/07/2018 23:13, tony sayer wrote:
Long term I'd serously look at BT, for at least landline provision. BT Total Care is £4/month extra but offers faults fixed within 24 hours of reporting 365/days/year, daytime only so you won't get an enginer knocking on the door at 0230 (but you can get that if you want it). In my experience they do jump and fix things within the 24 hours. They've even pulled an engineer off another job 40 miles away when the 1st one couldn't fix one fault... Depending on how ill/housebound your friend is this might be available for free via "Free Priority Fault Repair Scheme". Umm .. had this mail from one of our customers the other day amusing reading;!.. Tony Broadband now back with us after nightmare 36 hours! Openreach pulled a wire out that they couldn't replace when fixing someone else's fault and then pushed off saying we need to report a fault. Words fail me. Round here on a good day they break one working circuit for every four that they try to mend and failures are common. It used to be worse. The old copper is fragile but the regular engineers are more careful now. At one point they had to *bus* extra engineers in from Lancashire (shock horror) to fix a large number of line faults round here. -- Regards, Martin Brown |
Virgin Media - disabled priority repair
On Tuesday, 3 July 2018 20:59:07 UTC+1, Bob Eager wrote:
I pay something like £1 a month to get priority repairs from BT. It seems worth it to me. It's actually £12 a quarter these days. But worth it. The actual £12 a quarter for priority repairs may be worth it, but it's only offered retail by BT, and their package prices are often rather uncompetitive. I'm paying equivalent of £16.50 for EE line and standard broadband. The cheapest from BT is equivalent to £22.77. (checked today on MSE broadband comparison) I wonder if it's uncompetitive for only BT to offer what appears to be a standard Openreach wholesale product? Owain |
Virgin Media - disabled priority repair
In article ,
scribeth thus On Tuesday, 3 July 2018 20:59:07 UTC+1, Bob Eager wrote: I pay something like £1 a month to get priority repairs from BT. It seems worth it to me. It's actually £12 a quarter these days. But worth it. The actual £12 a quarter for priority repairs may be worth it, but it's only offered retail by BT, and their package prices are often rather uncompetitive. I'm paying equivalent of £16.50 for EE line and standard broadband. The cheapest from BT is equivalent to £22.77. (checked today on MSE broadband comparison) I wonder if it's uncompetitive for only BT to offer what appears to be a standard Openreach wholesale product? Owain Voodofone are doing some good deals at the moment if you are a customer and or have a Vodafone and they do fast or slow fibre services no line rent ,well sort of!... https://www.vodafone.co.uk/broadband/deals -- Tony Sayer |
Virgin Media - disabled priority repair
In article l.net,
Dave Liquorice scribeth thus On Tue, 3 Jul 2018 23:13:52 +0100, tony sayer wrote: Broadband now back with us after nightmare 36 hours! Openreach pulled a wire out that they couldn't replace when fixing someone else's fault and then pushed off saying we need to report a fault. Words fail me. I wonder what "pulled a wire out" means? Did POTS stay working? I don't know exactly but the inference is they cocked up added in another fault and that had to be reported to BT why they couldn't have done that or sorted it beggars belief except i have had that happen before!:( if they pulled the jumpers looping the line through the fibre cabinet and reused that VDSL port for some one elses broadband, they'd have to find and get configured another VDSL port. That would require things going through the proper channels. Bit more than what happens here when the line goes off. They made the fault they should fix it! More than once I've got in the car driven the 1/2 mile or so that covers the section of ali cable that always gives problems, found Openreach chap, had a gentle word and the line comes back. Once or twice they've lent me thier tone sender to plug in to make it easier to find the jelly bean with fractured wire. That sort of depends on how many of the half dozen or more joint posts/chambers they've been into in that half mile. Well out in the wild west of Cumbria that sort of activity might be well necessary but you expect the average Joe to know what a tone sender is;?... -- Tony Sayer |
Virgin Media - disabled priority repair
On Wed, 04 Jul 2018 00:59:28 -0700, spuorgelgoog wrote:
On Tuesday, 3 July 2018 20:59:07 UTC+1, Bob Eager wrote: I pay something like £1 a month to get priority repairs from BT. It seems worth it to me. It's actually £12 a quarter these days. But worth it. The actual £12 a quarter for priority repairs may be worth it, but it's only offered retail by BT, and their package prices are often rather uncompetitive. I'm paying equivalent of £16.50 for EE line and standard broadband. The cheapest from BT is equivalent to £22.77. (checked today on MSE broadband comparison) I wonder if it's uncompetitive for only BT to offer what appears to be a standard Openreach wholesale product? My ISP (AAISP) offers the BT enhanced care at £12 a month on the BT lines they sell. -- My posts are my copyright and if @diy_forums or Home Owners' Hub wish to copy them they can pay me £1 a message. Use the BIG mirror service in the UK: http://www.mirrorservice.org *lightning surge protection* - a w_tom conductor |
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