Hi all

I have a Honeywell alarm system and it has a mode where by it will send you a text message when it goes off etc. The setting requires a phone number for seemingly a messaging centre. Does anyone know how this is supposed to work?

Also, when my home phone is rung twice one after another, some machine (i can only assume the alarm as nothing else is connected to the land line) picks up the call and you can hear the old modem noises. If it is indeed the alarm, it implies that it can be remotely queried/ controlled.

I suspect these 2 things are related....Anyone any ideas?

Thanks

Lee.

wrote:

I have a Honeywell alarm system

Which model? AFAIK they bought up various other alarm companies over the
years, so different products work differently ...

Thanks Andy. I believe it is a Honeywell Galaxy 2-20. I have mucked around a bit and added my number back in the mobile numbers section. When I set the alarm off after a little bit it errors with a SMS comms failure.

wrote:

Thanks Andy. I believe it is a Honeywell Galaxy 2-20. I have mucked
around a bit and added my number back in the mobile numbers section.
When I set the alarm off after a little bit it errors with a SMS
comms failure.

Do you know which TAP gateway it's configured to use?

07860 980480 = O2 = dead jim
07045 607101 = opentap

So daft question.... What's a tap gateway? Looking through the menu items i cant see anything that looks similar.

wrote:

So daft question.... What's a tap gateway?

It's a number that can be phoned over a PSTN line, by a modem e.g. in an
alarm system, to send an SMS or email

https://en.wikipedia.org/wiki/Telelocator_Alphanumeric_Protocol

Looking through the menu items i cant see anything that looks similar.

http://www.security.honeywell.com/uk/documents/CPIB_39_SMS_Functionality_from_Galaxy_Control_Pane ls_using_PSTN.pdf

Thanks Andy. You are a star. Definitely using the wrong one. However, the alarm is saying manager reset required to clear the SMS error code. I have gone in to change the TAP number but not sure how to get back into the menu structure and do the manager rested.

wrote:

the alarm is saying manager reset required to clear the SMS error code.

Do you know the manager PIN? Or maybe the engineer PIN?

After some messing around I managed to get back to the menu with the engineer code. Not sure I could do it again though. I then restarted it and it seems to have done the trick.

Using the new number you gave seems to have worked although it seems to take several minutes for the texts to get through. It seems to be very slowly going through the back log of alerts and i have noticed the time and date were wrong so now fixed it. Not sure which bit is causing the delay though.


Thanks very much Andy you star.

I now have the manual for the alarm system and it seems to support remote management so any idea how this works? Seems like it has it dialing out or someone dialing in etc etc.

wrote:

Using the new number you gave seems to have worked although it seems
to take several minutes for the texts to get through. It seems to be
very slowly going through the back log of alerts

Beware the cost of calling various TAP gateways ...

Thanks very much Andy you star.

You're welcome.

I now have the manual for the alarm system and it seems to support
remote management so any idea how this works?

Not really, I think it can be serial connection to laptop, or modem
connection to an servicing centre, you have to be Honeywell approved to
get the software AFAIK, "Remote Servicing and User Management Suite" I
have manuals, but never seem to be able to find Honeywell software or
firmware ...

Thanks. Will do some more searching now i know what it is called and report back if I find anything of interest.
Thanks again