background :-
bought 3 items from a "pro" business eBay seller stating delivery
by Royal mail.

They didn't arrive so I opened an eBay case /request. Dodgy
tracking, cheapo courier used, parcel signed for by someone
somewhere so "delivered", washy handy fob offs. Presumably
relying on eBay case to go their way as they had a limp
"delivered" argument.

By chance I got the parcel via a distant neighbour (Hermes strikes
again).

I am already less than impressed by the sellers actions & attitude.

The nitty :-
One of the items is significantly not right.

I explained to seller through resolution centre the problem & they
have emailed me a Hermes label to return the item.


The seller is also saying that they cannot refund until I have
closed the case....?

Surely this would leave me exposed if there are any more fun &
games over the return?

Am I right in thinking one can only open one case per purchase?

Once that is closed (by me in this instance) there is no more come
back?

What would you do?

TIA
--
Jim K


----Android NewsGroup Reader----
http://usenet.sinaapp.com/

In message , jim
writes

What would you do?

I would post the same question to uk.people.consumers.ebay where there
are people with far more eBay 'resolution' experience than I, even
though I consider myself fairly experienced.
--
Graeme

On Thursday, 1 December 2016 13:13:12 UTC, jim wrote:
background :-
bought 3 items from a "pro" business eBay seller stating delivery
by Royal mail.

They didn't arrive so I opened an eBay case /request. Dodgy
tracking, cheapo courier used, parcel signed for by someone
somewhere so "delivered", washy handy fob offs. Presumably
relying on eBay case to go their way as they had a limp
"delivered" argument.

By chance I got the parcel via a distant neighbour (Hermes strikes
again).

I am already less than impressed by the sellers actions & attitude.

The nitty :-
One of the items is significantly not right.

I explained to seller through resolution centre the problem & they
have emailed me a Hermes label to return the item.


The seller is also saying that they cannot refund until I have
closed the case....?

Surely this would leave me exposed if there are any more fun &
games over the return?

Am I right in thinking one can only open one case per purchase?

Once that is closed (by me in this instance) there is no more come
back?

What would you do?

This is the reason why we;re not allowed to use ebay as those in finance couldnlt and wouldn't be able to 'handle' things like this.

On 01/12/2016 13:54, whisky-dave wrote:
On Thursday, 1 December 2016 13:13:12 UTC, jim wrote:
background :-
bought 3 items from a "pro" business eBay seller stating delivery
by Royal mail.

They didn't arrive so I opened an eBay case /request. Dodgy
tracking, cheapo courier used, parcel signed for by someone
somewhere so "delivered", washy handy fob offs. Presumably
relying on eBay case to go their way as they had a limp
"delivered" argument.

By chance I got the parcel via a distant neighbour (Hermes strikes
again).

I am already less than impressed by the sellers actions & attitude.

The nitty :-
One of the items is significantly not right.

I explained to seller through resolution centre the problem & they
have emailed me a Hermes label to return the item.


The seller is also saying that they cannot refund until I have
closed the case....?

Surely this would leave me exposed if there are any more fun &
games over the return?

Am I right in thinking one can only open one case per purchase?

Once that is closed (by me in this instance) there is no more come
back?

What would you do?

This is the reason why we;re not allowed to use ebay as those in finance couldnlt and wouldn't be able to 'handle' things like this.

Of course it will not work this time but in from now on steer clear of ebay

back?

What would you do?

This is the reason why we;re not allowed to use ebay as those in
finance couldnlt and wouldn't be able to 'handle' things like this.

Of course it will not work this time but in from now on steer clear of ebay

I had a case last year where I wanted to return faulty item, they sent
me a return label for royal mail, wife posted it but lost receipt, guy
argued he couldnt find it and wanted receipt as proof of postage. I
contacted ebay (I think live chat) they intervened and the guy
reimbursed me.
I dont know what ebay did but it worked.
P.S. I didnt close the case til money paid back.