I have a problem with my MotoG phone constantly dropping the home wi-fi
connection, and mostly not telling me. I have an app (WiFiReconnect),
but I'm still not reliably receiving WhatsApp messages unless I
disconnect and reconnect the wi-fi. Everything works reliably on other
networks, but not at home. I can't imagine Motorola, Virgin, or Three
offering any meaningful advice, so has anyone on here had similar
problems? TIA

About the only thing I can come up with is interference at your place, but
as to why its not picked up andan alert generated, KI'd have no idea, as
mostly you tend to get an error when it tries to send data.
Brian

--
From the Sofa of Brian Gaff Reply address is active
Remember, if you don't like where I post
or what I say, you don't have to
read my posts! :-)
"stuart noble" wrote in message
...
I have a problem with my MotoG phone constantly dropping the home wi-fi
connection, and mostly not telling me. I have an app (WiFiReconnect), but
I'm still not reliably receiving WhatsApp messages unless I disconnect and
reconnect the wi-fi. Everything works reliably on other networks, but not
at home. I can't imagine Motorola, Virgin, or Three offering any meaningful
advice, so has anyone on here had similar problems? TIA

On 04/01/2016 07:40, stuart noble wrote:
I have a problem with my MotoG phone constantly dropping the home wi-fi
connection, and mostly not telling me. I have an app (WiFiReconnect),
but I'm still not reliably receiving WhatsApp messages unless I
disconnect and reconnect the wi-fi. Everything works reliably on other
networks, but not at home. I can't imagine Motorola, Virgin, or Three
offering any meaningful advice, so has anyone on here had similar
problems? TIA

You don't give any information about the nature of your home wifi
network, but candidates would be defective router, local interference or
low signal. It could also be a peculairity of your particular router
(although I have only seen issues with certain chipsets and Apple ip*d).

My MotoG can't see my home network in parts of my very thick walled
house. But it always reconnects whenever a signal is available.

You seem to be describing something different where the device still
thinks it is connected on Wifi but no data is able to flow.

--
Regards,
Martin Brown

On 04/01/16 07:40, stuart noble wrote:
I have a problem with my MotoG phone constantly dropping the home wi-fi
connection, and mostly not telling me. I have an app (WiFiReconnect),
but I'm still not reliably receiving WhatsApp messages unless I
disconnect and reconnect the wi-fi. Everything works reliably on other
networks, but not at home. I can't imagine Motorola, Virgin, or Three
offering any meaningful advice, so has anyone on here had similar
problems? TIA

Have you tried moving from room to room with the wi-fi connections
screen active to see whose signals appear, connect and disconnect? It
can be surprising how strong and yet highly local a signal can be.
There's a sweet spot more than 100m up my hill where I can connect to my
home wi-fi and likewise there are different unsecured signals - usually
with bland names like BT Home Hub - which my phone suddenly decides to
latch onto just because they are there. You may have to tell your phone
to unlearn those connections. Cheapie MotoE in my case.

Nick

In message , stuart noble
writes
I have a problem with my MotoG phone constantly dropping the home wi-fi
connection, and mostly not telling me. I have an app (WiFiReconnect),
but I'm still not reliably receiving WhatsApp messages unless I
disconnect and reconnect the wi-fi. Everything works reliably on other
networks, but not at home. I can't imagine Motorola, Virgin, or Three
offering any meaningful advice, so has anyone on here had similar
problems? TIA

It's the randomness of wifi.

Not directly with a moto G, but I did a few years back have problems
with my phone randomly dropping the wifi connection at home.

I solved the problem by getting a new Wifi AP
--
Chris French

On 04/01/2016 07:40, stuart noble wrote:
I have a problem with my MotoG phone constantly dropping the home wi-fi
connection, and mostly not telling me. I have an app (WiFiReconnect),
but I'm still not reliably receiving WhatsApp messages unless I
disconnect and reconnect the wi-fi. Everything works reliably on other
networks, but not at home. I can't imagine Motorola, Virgin, or Three
offering any meaningful advice, so has anyone on here had similar
problems? TIA

Everything works reliably on other
networks, but not at home.


Depending on how important the WhatsApp message are, and your own home
requirements/configuration, simply don't connect the phone to your home
wifi?

2p.

On 04/01/2016 07:40, stuart noble wrote:
I have a problem with my MotoG phone constantly dropping the home wi-fi
connection, and mostly not telling me. I have an app (WiFiReconnect),
but I'm still not reliably receiving WhatsApp messages unless I
disconnect and reconnect the wi-fi. Everything works reliably on other
networks, but not at home. I can't imagine Motorola, Virgin, or Three
offering any meaningful advice, so has anyone on here had similar
problems? TIA

Assuming you have a VM Superhub. This router is recognised as being
nasty for many reasons and would be my first guess as to the problem. I
use the superhub in modem mode with an alternative wireless router.

Obviously this extra router solution costs money so it may worth testing
the phone on someone else's wifi first.

On 04/01/2016 14:37, Nick wrote:
On 04/01/2016 07:40, stuart noble wrote:
I have a problem with my MotoG phone constantly dropping the home wi-fi
connection, and mostly not telling me. I have an app (WiFiReconnect),
but I'm still not reliably receiving WhatsApp messages unless I
disconnect and reconnect the wi-fi. Everything works reliably on other
networks, but not at home. I can't imagine Motorola, Virgin, or Three
offering any meaningful advice, so has anyone on here had similar
problems? TIA

Assuming you have a VM Superhub. This router is recognised as being
nasty for many reasons and would be my first guess as to the problem. I
use the superhub in modem mode with an alternative wireless router.

Obviously this extra router solution costs money so it may worth testing
the phone on someone else's wifi first.



Ah, now this would be a no brainer, as I have a spare router kicking
around somewhere. I get no problems on my son's Sky wi-fi, so I guess
the finger points to Virgin.
The phone is invariably no more than 6 feet away from the router, so I
don't think it's a Wi-Fi signal problem. The Three signal is virtually
non-existent so Wi-Fi is essential for using the phone at home.
Thanks to everyone for their comments

On 04/01/2016 19:27, stuart noble wrote:
Ah, now this would be a no brainer, as I have a spare router kicking
around somewhere. I get no problems on my son's Sky wi-fi, so I guess
the finger points to Virgin.
The phone is invariably no more than 6 feet away from the router, so I
don't think it's a Wi-Fi signal problem. The Three signal is virtually
non-existent so Wi-Fi is essential for using the phone at home.
Thanks to everyone for their comments

Our Superhub was an unavoidable replacement for a dodgy cable
modem/router. Straight into modem mode.

I did once try 5GHz on the Superhub (our current wifi supports 2.8GHz
and 5GHz but isn't good at switching between them). It was dreadful even
with what looked like a decent signal strength.

--
Rod

In article ,
stuart noble wrote:
I have a problem with my MotoG phone constantly dropping the home wi-fi
connection, and mostly not telling me. I have an app (WiFiReconnect),
but I'm still not reliably receiving WhatsApp messages unless I
disconnect and reconnect the wi-fi. Everything works reliably on other
networks, but not at home. I can't imagine Motorola, Virgin, or Three
offering any meaningful advice, so has anyone on here had similar
problems? TIA

If MotoG has the Android operating system then download "WiFi Analyser"
from the google app store. It will give a lot of information about your
WiFi signal. You will probably find that your wifi is transmitting on the
same or adjacent channel to one of your neighbours so the signals will
interfere which will be greater in some parts of the house than others.
Although your phone may stay connected it will be unable to download where
the interference is greatest. Wifi Analyser will suggest a better channel
and you then need to go into the configure section of your router and
alter the channel that your router is transmitting WiFi on.

Alan
Alan

--


Using an ARMX6

On 04/01/2016 15:22, Alan Dawes wrote:
In article ,
stuart noble wrote:
I have a problem with my MotoG phone constantly dropping the home wi-fi
connection, and mostly not telling me. I have an app (WiFiReconnect),
but I'm still not reliably receiving WhatsApp messages unless I
disconnect and reconnect the wi-fi. Everything works reliably on other
networks, but not at home. I can't imagine Motorola, Virgin, or Three
offering any meaningful advice, so has anyone on here had similar
problems? TIA

If MotoG has the Android operating system then download "WiFi Analyser"
from the google app store. It will give a lot of information about your
WiFi signal. You will probably find that your wifi is transmitting on the
same or adjacent channel to one of your neighbours so the signals will
interfere which will be greater in some parts of the house than others.
Although your phone may stay connected it will be unable to download where
the interference is greatest. Wifi Analyser will suggest a better channel
and you then need to go into the configure section of your router and
alter the channel that your router is transmitting WiFi on.

Alan
Alan


Thanks Alan. The VM router is on auto, so presumably it selects the best
channel, but I will get the app anyway

In article ,
stuart noble wrote:
On 04/01/2016 15:22, Alan Dawes wrote:
In article ,
stuart noble wrote:
I have a problem with my MotoG phone constantly dropping the home
wi-fi connection, and mostly not telling me. I have an app
(WiFiReconnect), but I'm still not reliably receiving WhatsApp
messages unless I disconnect and reconnect the wi-fi. Everything
works reliably on other networks, but not at home. I can't imagine
Motorola, Virgin, or Three offering any meaningful advice, so has
anyone on here had similar problems? TIA

If MotoG has the Android operating system then download "WiFi
Analyser" from the google app store. It will give a lot of information
about your WiFi signal. You will probably find that your wifi is
transmitting on the same or adjacent channel to one of your neighbours
so the signals will interfere which will be greater in some parts of
the house than others. Although your phone may stay connected it will
be unable to download where the interference is greatest. Wifi
Analyser will suggest a better channel and you then need to go into
the configure section of your router and alter the channel that your
router is transmitting WiFi on.

Alan
Alan


Thanks Alan. The VM router is on auto, so presumably it selects the best
channel, but I will get the app anyway

Don't rely on the auto setting. I don't know about the latest ones but
older routers only auto configured the WiFi channel after it had been
reset. The other problem is that they only measure the WiFi strength close
to them and have no knowledge of the interference on the channel at other
places in the house eg near to the neightbour's router.

Alan

--


Using an ARMX6

On 04/01/2016 07:40, stuart noble wrote:
I have a problem with my MotoG phone constantly dropping the home wi-fi
connection, and mostly not telling me. I have an app (WiFiReconnect),
but I'm still not reliably receiving WhatsApp messages unless I
disconnect and reconnect the wi-fi. Everything works reliably on other
networks, but not at home. I can't imagine Motorola, Virgin, or Three
offering any meaningful advice, so has anyone on here had similar
problems? TIA

One thing possibly worth noting is that the MotoG won't reliably connect
to a WiFi network that is set on one of the UK only extra channels at
the top of the spectrum.


--
Cheers,

John.

/================================================== ===============\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\================================================= ================/

On 04/01/2016 20:11, John Rumm wrote:
On 04/01/2016 07:40, stuart noble wrote:
I have a problem with my MotoG phone constantly dropping the home wi-fi
connection, and mostly not telling me. I have an app (WiFiReconnect),
but I'm still not reliably receiving WhatsApp messages unless I
disconnect and reconnect the wi-fi. Everything works reliably on other
networks, but not at home. I can't imagine Motorola, Virgin, or Three
offering any meaningful advice, so has anyone on here had similar
problems? TIA

One thing possibly worth noting is that the MotoG won't reliably connect
to a WiFi network that is set on one of the UK only extra channels at
the top of the spectrum.



Never had a problem connecting to any network but, at home, it won't
stay connected, and the phone doesn't acknowledge that there is no
wi-fi. You only know when you can't send a text and you then realise
that you haven't been receiving them either.

On 05/01/2016 09:03, stuart noble wrote:
On 04/01/2016 20:11, John Rumm wrote:
On 04/01/2016 07:40, stuart noble wrote:
I have a problem with my MotoG phone constantly dropping the home wi-fi
connection, and mostly not telling me. I have an app (WiFiReconnect),
but I'm still not reliably receiving WhatsApp messages unless I
disconnect and reconnect the wi-fi. Everything works reliably on other
networks, but not at home. I can't imagine Motorola, Virgin, or Three
offering any meaningful advice, so has anyone on here had similar
problems? TIA

One thing possibly worth noting is that the MotoG won't reliably connect
to a WiFi network that is set on one of the UK only extra channels at
the top of the spectrum.



Never had a problem connecting to any network but, at home, it won't
stay connected, and the phone doesn't acknowledge that there is no
wi-fi. You only know when you can't send a text and you then realise
that you haven't been receiving them either.

Early indications are that the old TP Link router is a BIG improvement
in terms of speed but, because only one port on the Super Hub is
accessible from the PC, I can't configure it. Still, it works with the
phones, so I'm happy with that. We shall see whether it retains the
wi-fi connection in the long term. More cables for Her Indoors to
hoover, but what the hell.

On 05/01/2016 12:18, stuart noble wrote:


Early indications are that the old TP Link router is a BIG improvement
in terms of speed but, because only one port on the Super Hub is
accessible from the PC, I can't configure it.

The idea is that one port from the Superhub should go into the TP Link
router and all existing connections should then go into the TP Link
router instead of the Superhub. This assumes the TP-Link is a cable
router (not just an ADSL router)

Even if the TP-Link router is an ADSL router you may be able to turn of
just the wireless part of the superhub and configure the TP-Link as a
wireless AP in bridge mode.

Still, it works with the
phones, so I'm happy with that. We shall see whether it retains the
wi-fi connection in the long term. More cables for Her Indoors to
hoover, but what the hell.

On 05/01/2016 13:20, Nick wrote:
On 05/01/2016 12:18, stuart noble wrote:


Early indications are that the old TP Link router is a BIG improvement
in terms of speed but, because only one port on the Super Hub is
accessible from the PC, I can't configure it.

The idea is that one port from the Superhub should go into the TP Link
router and all existing connections should then go into the TP Link
router instead of the Superhub. This assumes the TP-Link is a cable
router (not just an ADSL router)



Yes, it's TP-LINK TL-WR841N 300Mbps Wireless N Cable Router

The benefit with the above presumably being that I can configure the TP
Link on the PC. Since it works just fine I'm tempted to leave well alone :-)

Many thanks for the advice