Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.

Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

Anyone else had similar problems? Have you managed to sort it? If so, how?

Sorry, no. But thanks for the warning. ;-)

Tim

In article 1753623077384101365.530530timdownie2003-
, timdownie2003
@nospampleaseyahoo.co.uk says...

Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

Anyone else had similar problems? Have you managed to sort it? If so, how?

Sorry, no. But thanks for the warning. ;-)

Tim

+1

--

Phil, London

On 3/4/2013 3:37 PM, Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.

I suspect the only sure way would be to back up everything and reinstall
Windows.

--
Peter Taylor

On 04/03/2013 14:52, Tim+ wrote:
Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

Anyone else had similar problems? Have you managed to sort it? If so, how?

Sorry, no. But thanks for the warning. ;-)


An utter world of pain when I tried using it a couple of years back on a
Mac. Spent hours with bank and software support. Removed it.

Rob

"Roger Mills" wrote in message ...
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?


RBS foisted that crap on me a few years ago and I got so fed up with it
leaving randomly-named folders everywhere I removed it.
Maybe when you tried a system restore it screwed up the uninstall routine.
Try re-installing it then uninstalling again.

On 3/4/2013 6:37 AM, Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
Try Advanced Uninstaller Pro http://www.advanceduninstaller.com/ (Free).
After the basic uninstall it searches the Registry and other places to
get rid of remnants. Don't know if it will fix the problem, but the
price is right.

On 04/03/2013 15:13, Dave-UK wrote:




RBS foisted that crap on me a few years ago and I got so fed up with it
leaving randomly-named folders everywhere I removed it.
Maybe when you tried a system restore it screwed up the uninstall routine.
Try re-installing it then uninstalling again.



Thanks - but unlikely. The restore attempt was my *final* act - it
wouldn't uninstall *before* that.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.

On 04/03/2013 14:37, Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.

Try re-installing the program and then dropping to safe mode to remove it.

Hi, Roger.

I decided that enough was enough and that its nuisance value exceeded its
usefulness - so I tried to get rid of it.

Yes, I remember Rapport - and not fondly. :^{

One bank, BBVA Compass, provided that application free so I used it for
perhaps a year, about 5 years ago. It was intrusive and created hassles
with few benefits, so far as I could tell. As I recall, it took some effort
to remove it, but I don't recall the details. I don't miss it!

Part of the reason I don't remember how I got rid of it is that I've
upgraded my computer, both hardware and Windows - and Quicken - several
times since then and those migrations might have completed the removal
process for me.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP (2002-2010)
Windows Live Mail 2012 (Build 16.4.3505.0912) in Win8 Pro


"Roger Mills" wrote in message ...

Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
--
Cheers,
Roger

On 04/03/2013 15:31, Mellowed wrote:
On 3/4/2013 6:37 AM, Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so,
how?

TIA.
Try Advanced Uninstaller Pro http://www.advanceduninstaller.com/ (Free).
After the basic uninstall it searches the Registry and other places to
get rid of remnants. Don't know if it will fix the problem, but the
price is right.

I'll give it a go - thanks.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.

Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.

HSBC are still pushing the stuff.
They also have an online advisor; Ask Olivia.
http://tinyurl.com/d7cm9w8
It's worth a try asking the lass how to uninstall it.

Ed

On 04/03/2013 15:11, RJH wrote:
On 04/03/2013 14:52, Tim+ wrote:
Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

Anyone else had similar problems? Have you managed to sort it? If so,
how?

Sorry, no. But thanks for the warning. ;-)


An utter world of pain when I tried using it a couple of years back on a
Mac. Spent hours with bank and software support. Removed it.

Rob


My experience too, on PC (XP). I seemed to be able to remove it OK then.
Santander are currently pestering me to reinstall.

On 04/03/2013 14:37, Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.

Thanks for the warning. I'd already decided I probably didn't need it
anyway.

Santander suggest I install it every time I log on. What's a good (i.e.
bad) Spanish phrase for telling them to go away?

And the rate of interest on their savings accounts is crap.

--
Peter

On 04/03/2013 18:26, Ed Cryer wrote:


HSBC are still pushing the stuff.
They also have an online advisor; Ask Olivia.
http://tinyurl.com/d7cm9w8
It's worth a try asking the lass how to uninstall it.

Ed


Thanks. I had a go but all she said was:

"I know you're asking about trusteer rapport, but I'm not sure of your
exact question. Please visit Trusteer Rapport for more information."

!!
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.

On 04/03/13 14:37, Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

I can say for sure it's a vile, useless resource hog.

Ramsman :
Santander suggest I install it every time I log on. What's a good (i.e.
bad) Spanish phrase for telling them to go away?

My Spanish is crap, but using Google Translate: "Su servicio es una
porquería. Me gustaría cerrar todas mis cuentas inmediatamente".

You know it makes sense.

--
Mike Barnes

On Mon, 04 Mar 2013 14:37:16 +0000, Roger Mills wrote:

Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.

Just a couple of remarks, for what they're worth...

A couple of replies suggested reinstalling the software and then trying
to uninstall it again, but you seemed skeptical.

That is often a good idea, in that, if your uninstaller has gotten
messed up, reinstallation will set up the uninstaller properly - under
normal circumstances.

I used to have Norton Antivirus. That is also very hard to uninstall,
but at least Norton provides at their site a tool to uninstall its
software. Perhaps Trusteer has something comparable.

Other than that, I hope you don't have to resort to a stick of dynamite.

--
Gene E. Bloch (Stumbling Bloch)

Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.

http://krebsonsecurity.com/2010/04/a...from-trusteer/

"Our software integrates into the bank’s site and communicates with the
[Rapport] software installed on customer machines, and the two of them
can work together so that the bank can effectively measure what the
software does on the customer’s desktop. Whenever the customer logs
into the bank’s site, the bank knows whether Rapport is there, whether
it’s up to date, whether its been attacked or compromised."

"We’re basically pushing updates almost on a weekly basis. These are
not signature updates, but updates to our security mechanisms to the
way the product works."

"Trusteer recently built a new component into Rapport called Flashlight,
which tries to give partner banks the ability to remotely check to see
if their customers’ systems are infected with malicious software."

Simply, amazing.

What doesn't it do ?

Does the bank know my shoe size now ?

*******

It even uses a Captcha during removal :-)

Apparently, you can also contact their support, and their support
offer to log into the machine, to "fix problems". I mean, they're
already inside your machine, so why shouldn't they be inside your
machine ?

http://www.trusteer.com/support/unin...-and-windows-7

The Krebs article indicates that eventually, the Rapport software will be
specifically attacked. Maybe the reason it is crashing, is the Rapport
software has been "tipped over" by something, rather than the Rapport
software having a bug.

Paul

On Mon, 04 Mar 2013 15:07:45 -0500, Paul wrote:

Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.

http://krebsonsecurity.com/2010/04/a...from-trusteer/

"Our software integrates into the bank¢s site and communicates with the
[Rapport] software installed on customer machines, and the two of them
can work together so that the bank can effectively measure what the
software does on the customer¢s desktop. Whenever the customer logs
into the bank¢s site, the bank knows whether Rapport is there, whether
it¢s up to date, whether its been attacked or compromised."

"We¢re basically pushing updates almost on a weekly basis. These are
not signature updates, but updates to our security mechanisms to the
way the product works."

"Trusteer recently built a new component into Rapport called Flashlight,
which tries to give partner banks the ability to remotely check to see
if their customers¢ systems are infected with malicious software."

Simply, amazing.

What doesn't it do ?

Does the bank know my shoe size now ?

*******

It even uses a Captcha during removal :-)

Apparently, you can also contact their support, and their support
offer to log into the machine, to "fix problems". I mean, they're
already inside your machine, so why shouldn't they be inside your
machine ?

http://www.trusteer.com/support/unin...-and-windows-7

The Krebs article indicates that eventually, the Rapport software will be
specifically attacked. Maybe the reason it is crashing, is the Rapport
software has been "tipped over" by something, rather than the Rapport
software having a bug.

Paul

What you quote above is in my mind rather terrifying...

--
Gene E. Bloch (Stumbling Bloch)

On 04/03/2013 16:33, Bill wrote:

I won't ever put it back, but my bank nags about it every time I log on.

But which website doesn't have some popup about cookies or a "survey"
before you get to do what you wanted to?
ISTR the money section in the Times once had a sorry tale of someone who
relied upon Trusteer Rapport and it didn't do the job intended (they
still went to some cloaked .ru or similar and got cleared out).

On 04/03/2013 18:58, Tim Streater wrote:

Mmmm. Another reason I'm glad I use a Mac. In any case, Safari
automatically warns me if I'm going to a suspicious site and gives me
the option of going there or not.

Yes, using a Mac gives you much better protection, because most viruses
are written for the most common platform.

Most, not all.

And Firefox on PC also warns about suspicious sites. I'd say it catches
3/4 of the ones I expect it to, and doesn't _often_ flag a good site as
positive.

Still, if you are sure that having a Mac makes you invulnerable who am I
to argue?

Andy

Peter Taylor wrote:
On 3/4/2013 3:37 PM, Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so,
how?

TIA.

I suspect the only sure way would be to back up everything and reinstall
Windows.

You will have to learn how to use regedit.

In message , Part Timer
writes
ISTR the money section in the Times once had a sorry tale of someone
who relied upon Trusteer Rapport and it didn't do the job intended
(they still went to some cloaked .ru or similar and got cleared out).

So, where does one stand if you use online banking and get taken by some
crook and the bank's investigation department says "Ah, but you failed
to install the security software we provided foc"?

--
Bill

Bill wrote
Part Timer wrote

ISTR the money section in the Times once had a sorry tale of someone
who relied upon Trusteer Rapport and it didn't do the job intended
(they still went to some cloaked .ru or similar and got cleared out).

So, where does one stand if you use online banking and get taken
by some crook and the bank's investigation department says "Ah,
but you failed to install the security software we provided foc"?

Varys with the bank and the detail of their online banking offering.

Some have been prepared to make quite absolute guarantees that
if you get shafted, they will cover that, basically to encourage people
to use their online banking.

Corse if you have a decent part of a megabuck that
can get stolen, you might not want to rely on that alone.

The bank I use for the bulk of my transactions does provide
that sort of absolute guarantee, but I deliberately keep the
bulk of the cash that I get a decent rate of interest on with
a separate financial institution so that if I ever do get looted,
they cant get much so it would only be a minor irritation if
they do choose to make an obscene gesture in my general
direction if the **** does hit the fan.

Some of the others I do have an account with have fancy
real time verification that it is me transacting the account,
with SMSs sent to my mobile etc for each transaction etc
both for the authorisation of the transaction and to inform
me of account activity as it occurs so its easy to tell the
bank that the account has got compromised etc.

On 04/03/2013 14:37, Roger Mills wrote:

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

Reinstall and uninstall is worth trying. Failing that visit:

live.sysinternals.com (will simply give you a file listing) and click on
autoruns.exe

Wade through (a list of every conceivable way a program can be
automatically started), and untick all the likely components. Exist the
program, and reboot. See if that is better.

--
Cheers,

John.

/================================================== ===============\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\================================================= ================/

Roger Mills wrote in
:

Anyone out there using this evil pernicious bit of software?

Use revo uninstall, a very nice program, that kills
all remnants on disk and in the registry.

On Tuesday, March 5, 2013 5:59:25 AM UTC, Sjouke Burry wrote:
Roger Mills wrote in

:



Anyone out there using this evil pernicious bit of software?

1. Restart PC
2. Tap F8 while PC is starting up
3. Select Safemode with Networking
4. Login
5. Start -Control Panel- Administrative Tools-Services
6. Find the RapportManagment services
7. Right Click- Properties-Start Up Type: Set this to DISABLED
8. Apply OK
9. Restart PC

You can take this a step further and delete all registry keys that have "Rapport" in them or registry folders whose name includes the word Rapport.
Disabling the service should be enough though

Bill :
In message , Part Timer
writes
ISTR the money section in the Times once had a sorry tale of someone
who relied upon Trusteer Rapport and it didn't do the job intended
(they still went to some cloaked .ru or similar and got cleared out).

So, where does one stand if you use online banking and get taken by
some crook and the bank's investigation department says "Ah, but you
failed to install the security software we provided foc"?

IANAL but if the terms and conditions of the account don't require you
to use the software provided, that line of argument would get them
nowhere.

Banks want you work online because it saves them money even after
they've paid out for the resulting fraud. That's why they take such a
relaxed attitude about your computing environment.

--
Mike Barnes

In message , Paul writes
Sjouke Burry wrote:
Roger Mills wrote in
:
Anyone out there using this evil pernicious bit of software?

Use revo uninstall, a very nice program, that kills
all remnants on disk and in the registry.

http://www.trusteer.com/support/unin...roubleshooting

"Safe Uninstall Utility


Like a gift from the Gods :-)

Probably comes complete with "small animal sacrifice".

Leaves loadsa Registry entries, (which CCleaner doesn't remove), and
folders on Program Files & Application Data.

--
Simon

12) The Second Rule of Expectations
An EXPECTATION is a Premeditated resentment.

Well I know a friend got rid of it on xp with revo uninstaller but I have
been warned to steer clear of it, but I do not use online banking.
Unfortunately some banks insist on its use or they wondt let you in. I
wonder how many of these have actually tested it. From what you say,
probably very few!

Brian

--
From the Sofa of Brian Gaff Reply address is active
"Roger Mills" wrote in message
...
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions. It's
often provided free by banks "for your own good". Mine was provided by
Nationwide.

So far so good. Except that it uses a lot of system resources *and* embeds
itself into the kernel of your OS - like a rootkit virus - making it
difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of years
without too much ado *but* it has just updated itself (to v3.5.1205.20)
and keeps crashing. Every time it crashes, it freezes my browser (Firefox)
for a few seconds. Then it attempts to re-start every couple of minutes
and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded its
usefulness - so I tried to get rid of it. Nothing I have tried so far has
worked. Although the application itself will not run, there are remnant
processes and services still running, and these refuse to be stopped in
Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer program
to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.

usenet2012 wrote:
In message , Paul writes
Sjouke Burry wrote:
Roger Mills wrote in
:
Anyone out there using this evil pernicious bit of software?

Use revo uninstall, a very nice program, that kills
all remnants on disk and in the registry.

http://www.trusteer.com/support/unin...roubleshooting

"Safe Uninstall Utility


Like a gift from the Gods :-)

Probably comes complete with "small animal sacrifice".

Leaves loadsa Registry entries, (which CCleaner doesn't remove), and
folders on Program Files & Application Data.


Their site is great. I stumbled on another article, that
provides instructions on cleanup of your list of items.

So their "Safe Uninstaller" works that way on purpose, along the
lines of "you're going to be installing our software again and
then any settings are preserved" (Ha!). The only exception, is the
last item in their list, where you remove RapportKELL.sys, which
is something that ran at driver level, and for some reason,
their fine uninstaller doesn't nab it. It's possible, that whatever
causes that to load, was simply disabled by the Safe Uninstaller.
Then the question would be, why leave that file sitting around ?

http://www.trusteer.com/support/remove-rapport-folders

Paul

On 4 Mar, 14:52, Tim+ wrote:
Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?
Anyone else had similar problems? Have you managed to sort it? If so, how?

Sorry, no. But thanks for the warning. *;-)

Tim

I was warned by IT staff at work. Apperently they have had a lot of
issues by people installing it on their work PCs to do their banking
in working hours.

MBQ

In message , Paul writes
usenet2012 wrote:
In message , Paul writes
Roger Mills wrote in
:
Anyone out there using this evil pernicious bit of software?


http://www.trusteer.com/support/unin...roubleshooting

"Safe Uninstall Utility

The only exception, is the
last item in their list, where you remove RapportKELL.sys, which
is something that ran at driver level, and for some reason,
their fine uninstaller doesn't nab it. It's possible, that whatever
causes that to load, was simply disabled by the Safe Uninstaller.
Then the question would be, why leave that file sitting around ?

http://www.trusteer.com/support/remove-rapport-folders

Paul

In my case it removed that too.

--
Simon

12) The Second Rule of Expectations
An EXPECTATION is a Premeditated resentment.

On 4 Mar, 18:45, Ramsman wrote:
On 04/03/2013 14:37, Roger Mills wrote:









Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.

Thanks for the warning. I'd already decided I probably didn't need it
anyway.

Santander suggest I install it every time I log on. What's a good (i.e.
bad) Spanish phrase for telling them to go away?

And the rate of interest on their savings accounts is crap.

Their 1-2-3 current account, however, pays 3% up to £20K balance plus
cash back on utility DDs. Just received our first months interest and
cashback. All we had to do was get SWMBOs wage paid into it and move a
few DDs which was painless.

MBQ

On 5 Mar, 08:37, "Brian Gaff" wrote:
Well I know a friend got rid of it on xp with revo uninstaller but I have
been warned to *steer clear of it, but I do not use online banking.
Unfortunately some banks insist on its use or they wondt let you in.

Which ones, so I know to avoid them in future?

MBQ

R. C. White wrote:
Hi, Roger.

I decided that enough was enough and that its nuisance value exceeded its
usefulness - so I tried to get rid of it.

Yes, I remember Rapport - and not fondly. :^{

One bank, BBVA Compass, provided that application free so I used it for
perhaps a year, about 5 years ago. It was intrusive and created hassles
with few benefits, so far as I could tell. As I recall, it took some effort
to remove it, but I don't recall the details. I don't miss it!

That's basically my experience with *all* anti-virus, anti-spoof and
other software. They all do more harm than good in the long term.
Just use good practice as far as possible:-

Use a text mode E-Mail program that doesn't follow links
automatically and doesn't open attachments.

Always check the URL when following 'important' links in your
browser.

Don't install stuff without thinking fairly hard about it first
and checking as far as possible that the source is trustworthy.

Don't save *any* passwords, userids or similar sensitive
information on the computer (as in allowing your browser to save
them).

While I now run Linux on most of my systems I still do have a couple
of MS Windows based systems and, as far as I am able to tell (and I'm
not a complete idiot as regards computing) they haven't got any major
nasties in them.

--
Chris Green

:
Just use good practice as far as possible:-

Use a text mode E-Mail program that doesn't follow links
automatically and doesn't open attachments.

Agreed.

Always check the URL when following 'important' links in your
browser.

Agreed.

Don't install stuff without thinking fairly hard about it first
and checking as far as possible that the source is trustworthy.

Agreed.

Don't save *any* passwords, userids or similar sensitive
information on the computer (as in allowing your browser to save
them).

Most of my userids and passwords aren't sensitive information and I
encourage Firefox to save them.

For sensitive work (only) I use Google Chrome in stealth mode.

--
Mike Barnes

responding to http://www.homeownershub.com/uk-diy/...-y-878796-.htm
TrusteerSupport wrote:
Hi Roger and others,

I am sorry to hear that you have encountered problems with Rapport and uninstalling it, I read all your comments and would like to offer our help-

First of all, all users can contact our support at any time of the day and week- https://www.trusteer.com/support/report-problem. Our tech support can instruct you regarding uninstalling, uninstalling issues, other technical issues, removing folders and files, removing from the registry. All can be done, for free, without leaving a trace (if you have administrator privileges of course).

Here are a few tips and links that can help you to remove Rapport:
- Uninstalling instructions (by OS)- http://www.trusteer.com/support/uninstalling-rapport
- If you have failed to remove Rapport via the OS uninstall tool you can get the safe uninstall utility from our team, here- http://www.trusteer.com/support/unin...roubleshooting
- After removing Rapport you can remove all related folders, instructions for Windows OS (contact support for Mac OS)- http://www.trusteer.com/support/remove-rapport-folders
-Removing Rapport traces from the registry should not be a problem using CCleaner or Windows' tool- if Rapport was removed properly (and not via other uninstallers)

Regarding
http://krebsonsecurity.com/2010/04/a...from-trusteer/
It's really outdated, we changed so many mechanisms and features since.

I hope you find this comment helpful and I want to mention again that our technical support team works 24/7 and can help with any issue.

Regards,
Alex Man
Trusteer Technical Support

Mike Barnes wrote:

Don't save *any* passwords, userids or similar sensitive
information on the computer (as in allowing your browser to save
them).

Most of my userids and passwords aren't sensitive information and I
encourage Firefox to save them.

Yes, I agree that lots of web passwords aren't sensitive (like forum
logins) and you can do that. I actually use a rather simple password
algorithm for these and don't save in Firefox but it comes to the same
thing really.

--
Chris Green