"Which? placed Homebase.co.uk 92nd out of the 96 shopping websites in a
study in which over 14,000 consumers took part. B&Q's DIY.com fared even
worse, coming 95th".

http://www.diyweek.net/news/news.asp?id=16084

Last time I looked the Homobase site didn't list plywood :-)

"Homebase head of multi-channel Andy McWilliams has promised that the
company is sprucing up its act.

"We realise how important the multi-channel experience is for our
customers, and have made a number of important steps to improve the
customer journey," he said".

The problem seems to be that Homobase employ people as "head of
multi-channel" who say things like "the multi-channel experience" and
"improve the customer journey".

No surprise that the B&Q site came 95th out of 96 though.


--
Dave - The Medway Handyman www.medwayhandyman.co.uk