TLC are often recommended here, and I can see why. Ordered three
slimline fluorescent fittings on 1 March last year, so more than a month
out of warranty. TLC order code LLM20W.

One of those died this morning with a smell of burning. Emailed TLC at
0640 this morning and had a reply at 0750 saying they will send out a
replacement FOC and there is no need to return the faulty unit.

Now that is service - and I know where my money is going next time I
need some bits.

--
(\_/)
(='.'=)
(")_(")

On Tue, 17 Apr 2012 08:22:06 +0100, Mike Tomlinson wrote:

One of those died this morning with a smell of burning. Emailed TLC at
0640 this morning and had a reply at 0750 saying they will send out a
replacement FOC and there is no need to return the faulty unit.

I wonder if they misread the year, always assuming you email had the
year of pruchase in it. The few times I've used TLC ther service has
been quick.

--
Cheers
Dave.

En el artículo o.uk,
Dave Liquorice escribió:

I wonder if they misread the year, always assuming you email had the
year of pruchase in it.

I said in my email that it was just out of warranty, and asked if they
would be willing to honour it.

--
(\_/)
(='.'=)
(")_(")

The question then is, are these kinds of fittings actually being inspected
for potential faults at manufacture or are they just relying on the
throwaway society to quality control them.
Brian

--
Brian Gaff -
Note:- In order to reduce spam, any email without 'Brian Gaff'
in the display name may be lost.
Blind user, so no pictures please!
"Mike Tomlinson" wrote in message
...

TLC are often recommended here, and I can see why. Ordered three
slimline fluorescent fittings on 1 March last year, so more than a month
out of warranty. TLC order code LLM20W.

One of those died this morning with a smell of burning. Emailed TLC at
0640 this morning and had a reply at 0750 saying they will send out a
replacement FOC and there is no need to return the faulty unit.

Now that is service - and I know where my money is going next time I
need some bits.

--
(\_/)
(='.'=)
(")_(")

On Tue, 17 Apr 2012 08:22:06 +0100, Mike Tomlinson
wrote:


TLC are often recommended here, and I can see why. Ordered three
slimline fluorescent fittings on 1 March last year, so more than a month
out of warranty. TLC order code LLM20W.

One of those died this morning with a smell of burning. Emailed TLC at
0640 this morning and had a reply at 0750 saying they will send out a
replacement FOC and there is no need to return the faulty unit.

Now that is service - and I know where my money is going next time I
need some bits.

Lucky you. They completely refuse to even reply to me regarding a
faulty batch of LED lights. I definitely *wont* be using them again.
--
(\__/) M.
(='.'=) If a man stands in a forest and no woman is around
(")_(") is he still wrong?

Mark wrote:
On Tue, 17 Apr 2012 08:22:06 +0100, Mike Tomlinson
wrote:


TLC are often recommended here, and I can see why. Ordered three
slimline fluorescent fittings on 1 March last year, so more than a
month out of warranty. TLC order code LLM20W.

One of those died this morning with a smell of burning. Emailed
TLC at 0640 this morning and had a reply at 0750 saying they will
send out a replacement FOC and there is no need to return the
faulty unit.

Now that is service - and I know where my money is going next time I
need some bits.

Lucky you. They completely refuse to even reply to me regarding a
faulty batch of LED lights. I definitely *wont* be using them again.


I have yet to see a non faulty batch of LED lights.

--
Adam

On Tue, 17 Apr 2012 15:38:31 +0100, "ARWadsworth"
wrote:

Mark wrote:
On Tue, 17 Apr 2012 08:22:06 +0100, Mike Tomlinson
wrote:


TLC are often recommended here, and I can see why. Ordered three
slimline fluorescent fittings on 1 March last year, so more than a
month out of warranty. TLC order code LLM20W.

One of those died this morning with a smell of burning. Emailed
TLC at 0640 this morning and had a reply at 0750 saying they will
send out a replacement FOC and there is no need to return the
faulty unit.

Now that is service - and I know where my money is going next time I
need some bits.

Lucky you. They completely refuse to even reply to me regarding a
faulty batch of LED lights. I definitely *wont* be using them again.


I have yet to see a non faulty batch of LED lights.

Massive aplogies to TLC. The LED lights were bought from a different
company. D'Oh!
--
(\__/) M.
(='.'=) If a man stands in a forest and no woman is around
(")_(") is he still wrong?

On 2012-04-17 07:22:06 +0000, Mike Tomlinson said:

TLC are often recommended here, and I can see why. Ordered three
slimline fluorescent fittings on 1 March last year, so more than a month
out of warranty. TLC order code LLM20W.

One of those died this morning with a smell of burning. Emailed TLC at
0640 this morning and had a reply at 0750 saying they will send out a
replacement FOC and there is no need to return the faulty unit.

Now that is service - and I know where my money is going next time I
need some bits.

When I had a light switch "blow up" because a light bulb blew they
wanted the switch to examine it before they sent out a replacement.
Frankly any light switch which dies when a bulb goes worries me, given
how frequently bulbs seem to blow here.

Mike Tomlinson wrote:
TLC are often recommended here, and I can see why. Ordered three
slimline fluorescent fittings on 1 March last year, so more than a
month out of warranty. TLC order code LLM20W.

One of those died this morning with a smell of burning. Emailed TLC
at 0640 this morning and had a reply at 0750 saying they will send
out a replacement FOC and there is no need to return the faulty unit.

Now that is service - and I know where my money is going next time I
need some bits.



TLC ? Who they ?

In article ,
Jim Hawkins wrote:
Mike Tomlinson wrote:
TLC are often recommended here, and I can see why. Ordered three
slimline fluorescent fittings on 1 March last year, so more than a
month out of warranty. TLC order code LLM20W.

One of those died this morning with a smell of burning. Emailed TLC
at 0640 this morning and had a reply at 0750 saying they will send
out a replacement FOC and there is no need to return the faulty unit.

Now that is service - and I know where my money is going next time I
need some bits.



TLC ? Who they ?

www.tlc-direct.co.uk

--
From KT24

Using a RISC OS computer running v5.18

On Tue, 17 Apr 2012 23:33:11 +0100, Jim Hawkins wrote:

TLC ? Who they ?

JFGI, 1st hit when I do...

--
Cheers
Dave.

En el artículo , Jim
Hawkins escribió:

TLC ? Who they ?

GIYF. But for the terminally lazy: http://www.tlc-direct.co.uk/

--
(\_/)
(='.'=)
(")_(")

On Tue, 17 Apr 2012 23:33:11 +0100, "Jim Hawkins"
wrote:

Mike Tomlinson wrote:
TLC are often recommended here, and I can see why. Ordered three
slimline fluorescent fittings on 1 March last year, so more than a
month out of warranty. TLC order code LLM20W.

One of those died this morning with a smell of burning. Emailed TLC
at 0640 this morning and had a reply at 0750 saying they will send
out a replacement FOC and there is no need to return the faulty unit.

Now that is service - and I know where my money is going next time I
need some bits.



TLC ? Who they ?

The Leccy Company?

--
Frank Erskine