Regarding my issues with the Pulsacoil 2000 boiler reported several days
ago, my agent has been in touch. She says that she sent a contractor round
to the property today to investigate - I was at work - and "they found that
the boiler was working properly and is not faulty", in spite of the header
tank getting hot.

Apparently "the boiler is not designed for economy seven; it is a boiler
that is designed to permanently top its self up as there is no timer as
such", in spite of writing clearly saying on the front of the boiler that it
is.

"If the boiler was to ever over heat the error light would come on the front
of the boiler and the thermal stats would cut out to ensure that would it
not become a safety hazard and would stop it from over heating" - Yet the
header tank is not supposed to get hot.

"I would recommend calling your electricity supplier and ensuring that they
do not have you on a tariff for economy seven to ensure that you do not
receive inflated electricity bills" - really don't understand this. All the
info from the internet and printed on the boiler seems to indicate this
should be the case.

No reference to hot water running out after 10 minutes.

I don't know where to go from here - perhaps a case of like it or lump it?

Marcus

On Wed, 08 Apr 2009 18:32:33 +0100, John Smith wrote:

Regarding my issues with the Pulsacoil 2000 boiler reported several days
ago, my agent has been in touch. She says that she sent a contractor round
to the property today to investigate - I was at work

And they entered without your permission?

No reference to hot water running out after 10 minutes.

Maybe you should make reference to it?

I don't know where to go from here - perhaps a case of like it or lump
it?

Or find a place with a better agent?

Or find a friendly plumber who will come in and have a look at it and
write a report on it for not too much money (which anyway you should be
able to get back - but perhpas not without a hassle - when you do
eventuallu get it fixed).

You might also ask about the legal/tenancy issue on uk.legal.moderated.
But you might need a proper newsreader to post there, not sure...

--
John Stumbles -- http://yaph.co.uk

I used to be indecisive but now I'm not so sure

"YAPH" wrote in message
...
On Wed, 08 Apr 2009 18:32:33 +0100, John Smith wrote:

Regarding my issues with the Pulsacoil 2000 boiler reported several days
ago, my agent has been in touch. She says that she sent a contractor
round
to the property today to investigate - I was at work

And they entered without your permission?

Well, I had already told the agent that they had permission to enter
beforehand to fix some other issues. I also said that I considered it
potentially serious if the header tank failed due to the water being as hot
as that coming out of the taps.


No reference to hot water running out after 10 minutes.

Maybe you should make reference to it?

I did mention this in my e-mail, but not mentioned in her reply.


I don't know where to go from here - perhaps a case of like it or lump
it?

Or find a place with a better agent?

Here for six months.


Or find a friendly plumber who will come in and have a look at it and
write a report on it for not too much money (which anyway you should be
able to get back - but perhpas not without a hassle - when you do
eventuallu get it fixed).

You might also ask about the legal/tenancy issue on uk.legal.moderated.
But you might need a proper newsreader to post there, not sure...

Thanks for the advice.

John Smith wrote:
Regarding my issues with the Pulsacoil 2000 boiler reported several
days ago, my agent has been in touch. She says that she sent a
contractor round to the property today to investigate - I was at work
- and "they found that the boiler was working properly and is not
faulty", in spite of the header tank getting hot.

Apparently "the boiler is not designed for economy seven; it is a
boiler that is designed to permanently top its self up as there is no
timer as such", in spite of writing clearly saying on the front of
the boiler that it is.

"If the boiler was to ever over heat the error light would come on
the front of the boiler and the thermal stats would cut out to ensure
that would it not become a safety hazard and would stop it from over
heating" - Yet the header tank is not supposed to get hot.

"I would recommend calling your electricity supplier and ensuring
that they do not have you on a tariff for economy seven to ensure
that you do not receive inflated electricity bills" - really don't
understand this. All the info from the internet and printed on the
boiler seems to indicate this should be the case.

No reference to hot water running out after 10 minutes.

I don't know where to go from here - perhaps a case of like it or
lump it?
Marcus

Here is the user manual if you haven't already found it..
http://www.gledhill.net/pdfmanuals/U...000%20User.pdf

Here is the installer manual
http://www.gledhill.net/pdfmanuals/2...2000-Iss11.pdf

If this is your "boiler" (It's actually a thermal store) then it is designed
for off peak (Economy 7) power as it has two heaters, one at the top, so you
can boost the top of the store with heat using your day rate power if you
need to, and one at the bottom to heat the entire store during the night.
(Page 6 of the installer manual, items 1 and 2 in the picture)

You should have a controller like this
http://www.tlc-direct.co.uk/Products/HOELEC7.html to control both the
heaters in the store, the boost button then boosts the top heater in the day
time for an hour, so it doesn't get left on all the time by mistake which
could easily happen if you juat had two simple switches.

You need an Economy 7 electricity meter to take advantage of the cheaper
off-peak electricity, this will have two recorded meters, either two
mechanical sets of digits or if it is an electronic meter, it will cycle
between the two measurements either automatically or via a button (and
possibly show 88888.8 too, as a display test, to prove all the segments are
working.

Toby...

On Wed, 8 Apr 2009 18:32:33 +0100, John Smith wrote:

Regarding my issues with the Pulsacoil 2000 boiler reported several days
ago, my agent has been in touch. She says that she sent a contractor
round to the property today to investigate - I was at work - and "they
found that the boiler was working properly and is not faulty", in spite
of the header tank getting hot.

I suggest you write (not email or fax) back to them taking each point in
turn and explain your reasons and ask for a full explantion of why they
think they are correct. Download the manuals and refer to them as
required, enclosing print outs. Send a copy of this letter to the Landlord
as well as the agent.

I suspect who ever they sent round has little or no experience of these
things and just looked at the lights and how it is installed. The
installation maybe incorrect but it is not "faulty" in that it hasn't
tripped due to an overheat condition.

IIRC the header tank is remote from the boiler and may not have been
looked at. Is this a plastic tank BTW, there have been some rather nasty
things happen to those when they fail after getting filled with hot water.
Young child killed when one collapsed and dumped it's contents through the
ceiling onto the child in bed...

I don't know where to go from here - perhaps a case of like it or lump
it?

Is it worth the hassle for 6 months tenancy? In your letter finish by
saying something along the lines that you consider the installation
incorrect and potentially dangerous and you hold the agent and landlord
jointly responsible for any of your losses incurred due to failure of the
heating system from what ever cause. Include the news reports of the above
mentioned incident, I think there are other incidents as well if you go
digging.

--
Cheers
Dave.

On 8 Apr, 18:32, "John Smith" wrote:
Regarding my issues with the Pulsacoil 2000 boiler reported several days
ago, my agent has been in touch. She says that she sent a contractor round
to the property today to investigate - I was at work - and "they found that
the boiler was working properly and is not faulty", in spite of the header
tank getting hot.


Hmmm! to quote from my first reply "If you are still unhappy ask the
agent to investigate and be prepared
for the agent to use the cheapest tradesman not the best so may have
to argue your case."

Apparently "the boiler is not designed for economy seven; it is a boiler
that is designed to permanently top its self up as there is no timer as
such", in spite of writing clearly saying on the front of the boiler that it
is.

As good an example of sending a numpty round as I can think of!


"If the boiler was to ever over heat the error light would come on the front
of the boiler and the thermal stats would cut out to ensure that would it
not become a safety hazard and would stop it from over heating" - Yet the
header tank is not supposed to get hot.

"I would recommend calling your electricity supplier and ensuring that they
do not have you on a tariff for economy seven to ensure that you do not
receive inflated electricity bills" - really don't understand this. All the
info from the internet and printed on the boiler seems to indicate this
should be the case.


As you have two differing prices depending on the time it sounds as
though you are on economy seven but ISTR a recent advert for another
"new" tariff which charges 20% lower at some time or other.
IIRC you said your heating was electric - by storage heaters or simple
radiators?


No reference to hot water running out after 10 minutes.

I don't know where to go from here - perhaps a case of like it or lump it?

Tell the agent what we have said here and advise them if they can't
get it sorted by a competent engineer you will call in someone who can
and deduct the cost from your rent.

replying to John Smith, mkgroup wrote:
jbloggs wrote:

Regarding my issues with the Pulsacoil 2000 boiler reported several days
ago, my agent has been in touch. She says that she sent a contractor round
to the property today to investigate - I was at work - and "they found that
the boiler was working properly and is not faulty", in spite of the header
tank getting hot.


MK Group Limited is a UK based Company specialising in the sales,
installation and repair of PulsaCoil Boilers.
PulsaCoil are thermal stores, rather than hot water cylinders. Like
conventional hot water cylinders, a thermal store is a container filled
with hot water but here the similarity ends. Once filled, the water in a
thermal store never changes. Instead, the heat stored in it is used to
heat the tap water using a heat exchanger. This allows the hot tap water
to be delivered at full mains pressure, and is one of the primary benefits
of installing a thermal store instead of a conventional hot water cylinder.
There are a number of variations of the PulsaCoil boiler in operation
across the UK today.

The main PulsaCoil Boilers
PulsaCoil 3
PulsaCoil 2000
PulsaCoil A Class
PulsaCoil BP
The PulsaCoil 3, 2000 and A Class were manufactured by Gledhill Water
Storage Limited who went into administration. A phoenix company Gledhill
Building Products Limited now manufacture the PulsaCoil BP.
MK Group Ltd are the leading repair specialist of all PulsaCoil Boilers
and offer self help video guides for the following PulsaCoil Boilers.

PulsaCoil 3

http://www.mkgroupltd.co.uk/home-pag...n/pulsacoil-3/

PulsaCoil 2000

http://www.mkgroupltd.co.uk/home-pag...ulsacoil-2000/

PulsaCoil A Class

http://www.mkgroupltd.co.uk/home-pag...acoil-a-class/

Simply copy and paste the URL for a free self help video which may fix
your problem

--

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