Hi All,

It's quite common to read posts complaining about suppliers when things
go wrong, but I think it is just as important to compliment when things
go right.

Monday - ordered a bulk lot of a particular item from toolbank.com

Tuesday - items arrived. Wrong ones. Rang them. It turns out their
product codes were messed up. I had ordered the right stuff, their
website showed the right stuff, but wrong goods were sent. Chap who I
spoke to said "this is weird" and that he would ring me back.

*shock horror* he did!!!!

I said "replace or refund - not fussed either way". He gave me an RA
number and asked me to post the stuff back to them (at their expense).

Today the correct replacements arrived - and I haven't even taken the
old ones to the post office yet.

For me, the measure of a company isn't whether they always get it right,
it is how they deal with it when it goes wrong. Full marks to toolbank.

Regards
Someone

We were somewhere around Barstow, on the edge of the desert, when the
drugs began to take hold. I remember somebody
saying something like:

For me, the measure of a company isn't whether they always get it right,
it is how they deal with it when it goes wrong. Full marks to toolbank.

Too right.
--

Dave