On 2008-03-25 22:22:52 +0000, "The Medway Handyman"
said:


"Derek Geldard" wrote in message

I can forsee that when a dear old lady chooses a nice new coat rack
and it so turns out the fastenings she has obtained are unsuitable for
the walls she has an altercation may arise followed by a sense of
dissatisfaction at the what some might consider a dis-proportionate
increase in labour cost because of the additional (wasted) labour
time.

Allowing the client to buy the fixings is asking for trouble IMO

This depends on your perspective.

If you have one business selling the fixings and another one selling
the labour then you would want to keep these issues separate.

Of course, from the customer's perspective, this is not very
satisfactory and is why there is a market for people who are willing to
own the whole issue incuding supply, delivery and installation.

Whoever put this scheme together at Kingfisher is probably an
accountant or a lawyer.

"Andy Hall" wrote in message news:47e9802b@qaanaaq...
On 2008-03-25 22:22:52 +0000, "The Medway Handyman"
said:


"Derek Geldard" wrote in message

I can forsee that when a dear old lady chooses a nice new coat rack
and it so turns out the fastenings she has obtained are unsuitable for
the walls she has an altercation may arise followed by a sense of
dissatisfaction at the what some might consider a dis-proportionate
increase in labour cost because of the additional (wasted) labour
time.

Allowing the client to buy the fixings is asking for trouble IMO

This depends on your perspective.

If you have one business selling the fixings and another one selling the
labour then you would want to keep these issues separate.

Of course, from the customer's perspective, this is not very satisfactory
and is why there is a market for people who are willing to own the whole
issue incuding supply, delivery and installation.

Whoever put this scheme together at Kingfisher is probably an accountant
or a lawyer.

Or even worse - a business studies graduate........


--
Dave - The Medway Handyman
www.medwayhandyman.co.uk
01634 717930
07850 597257

On 2008-03-26 00:12:35 +0000, "The Medway Handyman"
said:


"Andy Hall" wrote in message news:47e9802b@qaanaaq...
On 2008-03-25 22:22:52 +0000, "The Medway Handyman"
said:


"Derek Geldard" wrote in message

I can forsee that when a dear old lady chooses a nice new coat rack
and it so turns out the fastenings she has obtained are unsuitable for
the walls she has an altercation may arise followed by a sense of
dissatisfaction at the what some might consider a dis-proportionate
increase in labour cost because of the additional (wasted) labour
time.

Allowing the client to buy the fixings is asking for trouble IMO

This depends on your perspective.

If you have one business selling the fixings and another one selling the
labour then you would want to keep these issues separate.

Of course, from the customer's perspective, this is not very satisfactory
and is why there is a market for people who are willing to own the whole
issue incuding supply, delivery and installation.

Whoever put this scheme together at Kingfisher is probably an accountant
or a lawyer.

Or even worse - a business studies graduate........

The worst kind.

It may simply be to avoid the store staff having to deal with customers
complaining about service. I think B&Q will be surprised. They are
charging good money - fine - but attached to that is a customer
expectation.

"Andy Hall" wrote in message news:47e99683@qaanaaq...
On 2008-03-26 00:12:35 +0000, "The Medway Handyman"
said:


"Andy Hall" wrote in message news:47e9802b@qaanaaq...
On 2008-03-25 22:22:52 +0000, "The Medway Handyman"
said:


"Derek Geldard" wrote in message

I can forsee that when a dear old lady chooses a nice new coat rack
and it so turns out the fastenings she has obtained are unsuitable for
the walls she has an altercation may arise followed by a sense of
dissatisfaction at the what some might consider a dis-proportionate
increase in labour cost because of the additional (wasted) labour
time.

Allowing the client to buy the fixings is asking for trouble IMO

This depends on your perspective.

If you have one business selling the fixings and another one selling the
labour then you would want to keep these issues separate.

Of course, from the customer's perspective, this is not very
satisfactory
and is why there is a market for people who are willing to own the whole
issue incuding supply, delivery and installation.

Whoever put this scheme together at Kingfisher is probably an accountant
or a lawyer.

Or even worse - a business studies graduate........

The worst kind.

It may simply be to avoid the store staff having to deal with customers
complaining about service. I think B&Q will be surprised. They are
charging good money - fine - but attached to that is a customer
expectation.

I look forward to them falling on their arse over this. Perhaps they should
employ me at a huge salary to run it for them :-)


--
Dave - The Medway Handyman
www.medwayhandyman.co.uk
01634 717930
07850 597257