On 2008-03-25 22:22:52 +0000, "The Medway Handyman"
said:


"Derek Geldard" wrote in message

I can forsee that when a dear old lady chooses a nice new coat rack
and it so turns out the fastenings she has obtained are unsuitable for
the walls she has an altercation may arise followed by a sense of
dissatisfaction at the what some might consider a dis-proportionate
increase in labour cost because of the additional (wasted) labour
time.

Allowing the client to buy the fixings is asking for trouble IMO

This depends on your perspective.

If you have one business selling the fixings and another one selling
the labour then you would want to keep these issues separate.

Of course, from the customer's perspective, this is not very
satisfactory and is why there is a market for people who are willing to
own the whole issue incuding supply, delivery and installation.

Whoever put this scheme together at Kingfisher is probably an
accountant or a lawyer.