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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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#1
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Cornwall Electricals
Having tried to purchase a washing machine from cornwall electricals I
am still waiting for delivery. The service at first was prompt but you could never get in touch over the phone but I used to get replies via e-mail. I tried to purchase this by card then received an e-mail asking for a BACS payment as the card machine was 'down'. I swiftly paid by BACS having received an e-mail saying delivery would also be quicker. Now I cannot get intouch by phone or e-mail and have no way of getting my money back. Does anybody have any alternative contact numbers other than 08700 347 882 or 01736 369 215. |
#2
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Cornwall Electricals
On Feb 28, 2:42*pm, wrote:
Having tried to purchase a washing machine from cornwall electricals I am still waiting for delivery. *The service at first was prompt but you could never get in touch over the phone but I used to get replies via e-mail. I tried to purchase this by card then received an e-mail asking for a BACS payment as the card machine was 'down'. *I swiftly paid by BACS having received an e-mail saying delivery would also be quicker. Now I cannot get intouch by phone or e-mail and have no way of getting my money back. Does anybody have any alternative contact numbers other than 08700 347 882 or 01736 369 215. I don't want to sound negative here but... Are you mad? You should absolutely never, ever, ever pay for anything by BACS. You have absolutely no protection whatsoever and I suspect you have lost that money forever. Assuming the other posts about this company are correct, your best course of action would be to contact the police. Steve |
#3
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Cornwall Electricals
On Feb 28, 2:59 pm, stevelup wrote:
On Feb 28, 2:42 pm, wrote: Having tried to purchase a washing machine from cornwall electricals I am still waiting for delivery. The service at first was prompt but you could never get in touch over the phone but I used to get replies via e-mail. I tried to purchase this by card then received an e-mail asking for a BACS payment as the card machine was 'down'. I swiftly paid by BACS having received an e-mail saying delivery would also be quicker. Now I cannot get intouch by phone or e-mail and have no way of getting my money back. Does anybody have any alternative contact numbers other than 08700 347 882 or 01736 369 215. I don't want to sound negative here but... Are you mad? You should absolutely never, ever, ever pay for anything by BACS. Houses? (Although it is more usual to pay by CHAPS - the faster version). Utility bills? (I think on-line banking is BACS under the hood). (We use online banking to send UKP1000s to our foreign currency broker.) .... but the idea of not using a card to buy white goods is "unusual". You have absolutely no protection whatsoever Oh come now! That is an exageration. You have normal contract law, and the criminal law to protect you. and I suspect you have lost that money forever. That, of course, may well be true. Assuming the other posts about this company are correct, That's a big assumption. There is clearly at least one gentleman (not somebody I recognize as a regular) who is seriously irritated by this company ... and that is pretty much about all that the rest of us can say with confidence. your best course of action would be to contact the police. Who will almost certainly say "civil matter, sir". In this case, I think they are probably right (unless the OP has any evidence of deception etc - as distinct from a firm going broke). Trading Standards might be a better bet. |
#4
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Cornwall Electricals
On Feb 28, 3:35 pm, Martin Bonner wrote:
On Feb 28, 2:59 pm, stevelup wrote: Assuming the other posts about this company are correct, That's a big assumption. There is clearly at least one gentleman (not somebody I recognize as a regular) who is seriously irritated by this company ... and that is pretty much about all that the rest of us can say with confidence. Hmm. Just read the thread. It does rather look as though Cornwall Electrical copyied other stores reviews, and posted positive reviews to the thread via sock-puppets. That may just be a desperate businessman in difficulty, but ... |
#5
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Cornwall Electricals
wrote in message
... Does anybody have any alternative contact numbers other than 08700 347 882 or 01736 369 215. Website has been closed down too: http://www.cornwallelectricals.co.uk..._cancelled.asp You might get some job by contacting EKM Power Shop and enquiring as to why Cormwall Electricals shop was closed down (http://www.ekmpowershop.com/contactus.asp) DNS records give this info: Domain name: cornwallelectricals.co.uk Registrant: scott major Registrant type: UK Individual Registrant's address: 19a parc mellan heamoor cornwall cornwall TR18 3PB GB Registrar: Ekm Systems Ltd t/a Ekm Systems Ltd [Tag = EKMSYSTEMS] URL: http://www.ekmsystems.co.uk Relevant dates: Registered on: 05-Feb-2008 Renewal date: 05-Feb-2010 Registration status: Registration request being processed. Name servers: ns1.ekmsystems.net ns2.ekmsystems.net WHOIS lookup made at 15:49:36 28-Feb-2008 www.bt.com phone book gives the following telephone numbers (the first being that of the "shop"): S Major Tel: (01736) 369215 - Text Number 19a Parc Mellan, Penzance, TR18 3PB - Map S Major Tel: (01736) 369558 - Text Number 19a Parc Mellan, Penzance, TR18 3PB - Map If you paid by BACS then I assume you have a sort code and account code for the said person. All stuff that might help the police. |
#6
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Cornwall Electricals
On Feb 28, 3:35*pm, Martin Bonner wrote:
On Feb 28, 2:59 pm, stevelup wrote: I don't want to sound negative here but... Are you mad? You should absolutely never, ever, ever pay for anything by BACS. Houses? *(Although it is more usual to pay by CHAPS - the faster version). Hardly the same as ordering a washing machine off the internet... Utility bills? (I think on-line banking is BACS under the hood). A trusted recipient. (We use online banking to send UKP1000s to our foreign currency broker.) A trusted recipient. ... but the idea of not using a card to buy white goods is "unusual". And should have rung massive alarm bells... You have absolutely no protection whatsoever Oh come now! That is an exageration. *You have normal contract law, and the criminal law to protect you. Yes, but no direct mechanism for instantly getting your money back. and I suspect you have lost that money forever. That, of course, may well be true. I suspect it will turn out to be the case. Assuming the other posts about this company are correct, That's a big assumption. *There is clearly at least one gentleman (not somebody I recognize as a regular) who is seriously irritated by this company ... and that is pretty much about all that the rest of us can say with confidence. Website is gone, postal address doesn't exist, various other issues if you google a bit. your best course of action would be to contact the police. Who will almost certainly say "civil matter, sir". *In this case, I think they are probably right (unless the OP has any evidence of deception etc - as distinct from a firm going broke). There is a suspicion of deception though - you would have to agree. (Vanishing website, non-existent address etc...) Trading Standards might be a better bet. The company doesn't appear to be trading any more |
#7
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Cornwall Electricals
On Thu, 28 Feb 2008 08:14:46 -0800 (PST), stevelup wrote:
snip The company doesn't appear to be trading any more More likely they'll be back under another name..... -- the dot wanderer at tesco dot net |
#8
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Cornwall Electricals
In article
, Martin Bonner wrote: ... but the idea of not using a card to buy white goods is "unusual". You have absolutely no protection whatsoever Oh come now! That is an exageration. You have normal contract law, and the criminal law to protect you. If a firm has ceased trading the chances of an unsecured creditor getting all their money back is remote - the IR and banks etc get theirs first. With a credit card your contract is with the credit card firm and they are responsible under law if the goods aren't supplied, etc. -- *Never slap a man who's chewing tobacco * Dave Plowman London SW To e-mail, change noise into sound. |
#9
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Cornwall Electricals
"Anne Jackson" wrote in message
... How much of a coincidence is it that Cornwall Electricals is owned by Scott Major, and the instigator of thsi thread is 'scottm'? This Scott M seems to have a better grasp of when to use capital letters though. |
#10
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Cornwall Electricals
Matthew Ames wrote:
"Anne Jackson" wrote in message ... How much of a coincidence is it that Cornwall Electricals is owned by Scott Major, and the instigator of thsi thread is 'scottm'? This Scott M seems to have a better grasp of when to use capital letters though. His grammar is also much better. To add to the other data, the original mentioned in passing he is 27 years old. Andy |
#11
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Cornwall Electricals
all their money back is remote - the IR and banks etc get theirs
first. IR and C&E lost their status as preferential creditors under the Enterprise Act 2003. (Some asked if the Government felt IR and C&E should behave commercially and cease to do businesses with people who were visibly a bad risk. But there was of course no answer to that. It was all part of creating an enterprise culture. No link of course to the spend-spend-spend-on-credit culture.) May be relevant to DIY bankruptcy -- Robin |
#12
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Cornwall Electricals
stevelup wrote:
Assuming the other posts about this company are correct, your best course of action would be to contact the police. It's just occurred to me that their site was one of the ones I looked at to buy my new cooker. There but for the grace of God, I reckon. Pete |
#13
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Cornwall Electricals
On 2008-03-02 17:22:42 +0000, Pete Verdon
d said: stevelup wrote: Assuming the other posts about this company are correct, your best course of action would be to contact the police. It's just occurred to me that their site was one of the ones I looked at to buy my new cooker. There but for the grace of God, I reckon. Pete If it's a small unknown outfit, the prices are rock bottom and the web site is tatty, wouldn't that be enough? |
#14
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Cornwall Electricals
Andy Hall wrote:
On 2008-03-02 17:22:42 +0000, Pete Verdon said: It's just occurred to me that their site was one of the ones I looked at to buy my new cooker. There but for the grace of God, I reckon. If it's a small unknown outfit, the prices are rock bottom and the web site is tatty, wouldn't that be enough? It's true that the tattiness of the website put me off, but the outfit I did buy it from were also unknown to me - and I can be a sucker for a low price[1] :-) Pete [1] On the same item. I think I've finally learned that more expensive (different) stuff can be worth it. |
#15
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Cornwall Electricals
On 2008-03-02 19:37:03 +0000, Pete Verdon
d said: Andy Hall wrote: On 2008-03-02 17:22:42 +0000, Pete Verdon said: It's just occurred to me that their site was one of the ones I looked at to buy my new cooker. There but for the grace of God, I reckon. If it's a small unknown outfit, the prices are rock bottom and the web site is tatty, wouldn't that be enough? It's true that the tattiness of the website put me off, but the outfit I did buy it from were also unknown to me - and I can be a sucker for a low price[1] :-) Pete [1] On the same item. I think I've finally learned that more expensive (different) stuff can be worth it. When you've risked losing everything, it does concentrate the mind. |
#16
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Cornwall Electricals
On Feb 28, 8:57*pm, "Matthew Ames" wrote:
"Anne Jackson" wrote in message ... How much of a coincidence is it that Cornwall Electricals is owned by Scott Major, and the instigator of thsi thread is 'scottm'? This Scott M seems to have a better grasp of when to use capital letters though. Believe me mate im not Cornwall Electricals! Them pricks owe me £189!! |
#17
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Cornwall Electricals
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#18
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Cornwall Electricals
On Mar 12, 2:00 pm, Andy Burns wrote:
On 12/03/2008 13:41, wrote: Believe me mate im not Cornwall Electricals! Them pricks owe me £189!! Apart from the co-incidence of the name, isn't it strange that the only occurences of your email adddress on the whole of usenet and the web relate to them? It is a co-incidence, but I find it very hard to believe that the owner of Cornwall Electricals is the author of the line you quoted. Of course, it is possible that the author of that line was inspired to choose his email address by the name of the owner of Cornwall Electricals. |
#19
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Cornwall Electricals
On Feb 28, 2:42*pm, wrote:
Having tried to purchase a washing machine from cornwall electricals I am still waiting for delivery. *The service at first was prompt but you could never get in touch over the phone but I used to get replies via e-mail. I tried to purchase this by card then received an e-mail asking for a BACS payment as the card machine was 'down'. *I swiftly paid by BACS having received an e-mail saying delivery would also be quicker. Now I cannot get intouch by phone or e-mail and have no way of getting my money back. Does anybody have any alternative contact numbers other than 08700 347 882 or 01736 369 215. We paid for 3 appliances from this company and met both the father and son directors/partners. Stupidly we paid cash as they were in the process of setting up new credit card facilities. The goods never arrived and we had great difficulty in contacting them by phone but eventually got a call from the father advising us that they had a problem with their delivery driver stealing the money which was to pay for our goods!! On further discussion we were advised by the father to contact Penzance police on 084527774444. We did this to discover that the son had been arrested and a whole can of worms has been opened. I STRONGLY URGE YOU TO CONTACT THE POLICE and ask to spak to DC Goldsmith, who is dealing with the case. |
#20
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Cornwall Electricals
On 12 mrt, 23:05, wrote:
On Feb 28, 2:42*pm, wrote: Having tried to purchase a washing machine from cornwall electricals I am still waiting for delivery. *The service at first was prompt but you could never get in touch over the phone but I used to get replies via e-mail. I tried to purchase this by card then received an e-mail asking for a BACS payment as the card machine was 'down'. *I swiftly paid by BACS having received an e-mail saying delivery would also be quicker. Now I cannot get intouch by phone or e-mail and have no way of getting my money back. Does anybody have any alternative contact numbers other than 08700 347 882 or 01736 369 215. We paid for 3 appliances from this company and met both the father and son directors/partners. Stupidly we paid cash as they were in the process of setting up new credit card facilities. The goods never arrived and we had great difficulty in contacting them by phone *but eventually got a call from the father advising us that they had a problem with their delivery driver stealing the money which was to pay for our goods!! On further discussion we were advised by the father to contact Penzance police on 084527774444. We did this to discover that the son had been arrested and a whole can of worms has been opened. I STRONGLY URGE YOU TO CONTACT THE POLICE and ask to spak to DC Goldsmith, who is dealing with the case. I have the E-mail contact person by the police. I'm lost 179 GBP about 242,- Euro from this **** company no delivery goods to the Netherlands. Peter R. |
#21
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Cornwall Electricals
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#22
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Cornwall Electricals
On 2008-03-23 12:48:05 +0000, Andy Burns said:
On 23/03/2008 12:31, wrote: I'm lost 179 GBP about 242,- Euro from this **** company no delivery goods to the Netherlands. Oh dear, how did you pay? To the Netherlands? Irrelevant. No economic way to recover the loss. |
#23
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Cornwall Electricals
On 23/03/2008 13:04, Andy Hall wrote:
To the Netherlands? Irrelevant. No economic way to recover the loss. I wondered if credit cards issued there offered the same protection as those issued here. |
#24
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Cornwall Electricals
On 23 mrt, 14:10, Andy Burns wrote:
On 23/03/2008 13:04, Andy Hall wrote: To the Netherlands? * Irrelevant. *No economic way to recover the loss. I wondered if credit cards issued there offered the same protection as those issued here. I paid by the Postbank.nl you can forget payment back the give me that answer. Normal international payment bij bank iban and bic number. Peter R. |
#26
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Cornwall Electricals
On 23 mrt, 14:38, Andy Hall wrote:
On 2008-03-23 13:16:51 +0000, said: On 23 mrt, 14:10, Andy Burns wrote: On 23/03/2008 13:04, Andy Hall wrote: To the Netherlands? * Irrelevant. *No economic way to recover the lo ss. I wondered if credit cards issued there offered the same protection as those issued here. I paid by the Postbank.nl you can forget payment back the give me that answer. Normal international payment bij bank iban and bic number. Peter R. Well meneer...... I think that you would have to contact Postbank and ask them. * Maybe Dutch consumer legislation gives you some protection for items purchased from other countries. In the UK, consumer credit legislation protects credit card holders on transactions exceeding 100UKL made in the UK. * It doesn't cover purchases made in other countries, so one has to consider that when deciding whether or not to buy. Fraudulent transactions may be different. * *For example, in case of transactions or attempted transactions made following identity theft or equivalent are reimbursed or fail in the first place. It's possible that the Cornwall Electricals saga does include some wrongdoing. * *That would be a matter to pursue with the bank, the card issuer and theoretically the police. That's why I included the word *economic*. * * *Recovery could well cost more in time and money than the amount of the attempted purchase. I contact already the Dutch bank(Postbank) and explain the whole story. In a few weeks I can show them the paper-work from the dutch police and also I sent a copy to Police of Cornwall about this report.I hope this wil work. Thanks for the information. Peter R. |
#27
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Cornwall Electricals
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#28
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Cornwall Electricals
On 23/03/2008 13:38 Andy Hall wrote:
In the UK, consumer credit legislation protects credit card holders on transactions exceeding 100UKL made in the UK. It doesn't cover purchases made in other countries I thought this had changed recently after it went through the courts. -- F |
#29
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Cornwall Electricals
On 2008-03-23 15:06:51 +0000, F news@nowhere said:
On 23/03/2008 13:38 Andy Hall wrote: In the UK, consumer credit legislation protects credit card holders on transactions exceeding 100UKL made in the UK. It doesn't cover purchases made in other countries I thought this had changed recently after it went through the courts. Possibly, but I haven't been able to find anything confirming it. |
#30
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Cornwall Electricals
"Andy Hall" wrote in message news:47e6751d@qaanaaq... On 2008-03-23 15:06:51 +0000, F news@nowhere said: On 23/03/2008 13:38 Andy Hall wrote: In the UK, consumer credit legislation protects credit card holders on transactions exceeding 100UKL made in the UK. It doesn't cover purchases made in other countries I thought this had changed recently after it went through the courts. Possibly, but I haven't been able to find anything confirming it. This I think: http://news.bbc.co.uk/1/hi/business/7070720.stm |
#31
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Cornwall Electricals
In article 47e65d5a@qaanaaq,
Andy Hall writes: On 2008-03-23 13:16:51 +0000, said: I paid by the Postbank.nl you can forget payment back the give me that answer. Normal international payment bij bank iban and bic number. Peter R. Well meneer...... I think that you would have to contact Postbank and ask them. Maybe Dutch consumer legislation gives you some protection for items purchased from other countries. Payment by bank iban is just an international BACS payment. In the UK, there would be no protection with a BACS payment. -- Andrew Gabriel [email address is not usable -- followup in the newsgroup] |
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