Hi all,

Does the panel have any tips for getting hold of someone at BT to
organise our incoming line being shifted? I'm fed up with being told,
once I get through to a human, that an engineer will call me back, only
to hear nothing. Is there a specific number I should try?

The longer story: Our line comes in on overhead wires to a pair of
insulators on the end gable of the house. Then a manky bit of twin core
comes into the house through a hole drilled in a window frame and
terminates in an absolutely ancient GPO box. After another downstream
junction box of dubious vintage there is a modern phone outlet. The
window is being replaced, so the incoming line will have to be rewired,
hopefully to terminate in something a little tidier and less obtrusive.

Thanks in advance

Luke

--
luke at olinda dot oh-ar-gee dot uk

On Wed, 25 May 2005 18:10:08 +0100, Luke Newman
wrote:

Hi all,

Does the panel have any tips for getting hold of someone at BT to
organise our incoming line being shifted? I'm fed up with being told,
once I get through to a human, that an engineer will call me back, only
to hear nothing. Is there a specific number I should try?

The longer story: Our line comes in on overhead wires to a pair of
insulators on the end gable of the house. Then a manky bit of twin core
comes into the house through a hole drilled in a window frame and
terminates in an absolutely ancient GPO box. After another downstream
junction box of dubious vintage there is a modern phone outlet. The
window is being replaced, so the incoming line will have to be rewired,
hopefully to terminate in something a little tidier and less obtrusive.

Thanks in advance

Luke

Start a small business and put an advert in the local paper
advertising it, BT will immediately ensure that your telephone line is
of top quality, to allow the maximum number of calls in the longest
possible time, from members of the Yellow Pages advertising sales
team.
Worked for me.
--
Regards,
Mike Halmarack

Drop the EGG to email me.

"Luke Newman" wrote in message
.. .
Hi all,

Does the panel have any tips for getting hold of someone at BT to
organise our incoming line being shifted? I'm fed up with being told,
once I get through to a human, that an engineer will call me back, only
to hear nothing. Is there a specific number I should try?

The longer story: Our line comes in on overhead wires to a pair of
insulators on the end gable of the house. Then a manky bit of twin core
comes into the house through a hole drilled in a window frame and
terminates in an absolutely ancient GPO box.

Ask for broadband to be installed. This requires a new NTE (the GPO box) so
they can do the wiring while they're there.

"Mike" wrote in message
...

"Luke Newman" wrote in message
.. .
Hi all,

Does the panel have any tips for getting hold of someone at BT to
organise our incoming line being shifted? I'm fed up with being told,
once I get through to a human, that an engineer will call me back, only
to hear nothing. Is there a specific number I should try?

The longer story: Our line comes in on overhead wires to a pair of
insulators on the end gable of the house. Then a manky bit of twin core
comes into the house through a hole drilled in a window frame and
terminates in an absolutely ancient GPO box.

Ask for broadband to be installed. This requires a new NTE (the GPO box)
so
they can do the wiring while they're there.

The poster already stated the line terminated on a modern socket so ordering
broadband will do no good as hes got somewhere to plug the filters into and
BT would not need to call.

"Luke Newman" wrote in message
.. .
Hi all,

Does the panel have any tips for getting hold of someone at BT to organise
our incoming line being shifted? I'm fed up with being told, once I get
through to a human, that an engineer will call me back, only to hear
nothing. Is there a specific number I should try?

The longer story: Our line comes in on overhead wires to a pair of
insulators on the end gable of the house. Then a manky bit of twin core
comes into the house through a hole drilled in a window frame and
terminates in an absolutely ancient GPO box. After another downstream
junction box of dubious vintage there is a modern phone outlet. The window
is being replaced, so the incoming line will have to be rewired, hopefully
to terminate in something a little tidier and less obtrusive.

Thanks in advance

Luke

What part of the country you in ?

Pilbs wrote:
"Luke Newman" wrote in message
.. .

Hi all,

Does the panel have any tips for getting hold of someone at BT to organise
our incoming line being shifted? I'm fed up with being told, once I get
through to a human, that an engineer will call me back, only to hear
nothing. Is there a specific number I should try?

The longer story: Our line comes in on overhead wires to a pair of
insulators on the end gable of the house. Then a manky bit of twin core
comes into the house through a hole drilled in a window frame and
terminates in an absolutely ancient GPO box. After another downstream
junction box of dubious vintage there is a modern phone outlet. The window
is being replaced, so the incoming line will have to be rewired, hopefully
to terminate in something a little tidier and less obtrusive.

Thanks in advance

Luke


What part of the country you in ?


Rural Perthshire, Scotland. And yes, broadband and voice work perfectly,
so I can hardly report this as a fault, or can I?

Luke

--
luke at olinda dot oh-ar-gee dot uk

Luke Newman wrote:

Hi all,

Does the panel have any tips for getting hold of someone at BT to
organise our incoming line being shifted? I'm fed up with being told,
once I get through to a human, that an engineer will call me back, only
to hear nothing. Is there a specific number I should try?

The longer story: Our line comes in on overhead wires to a pair of
insulators on the end gable of the house. Then a manky bit of twin core
comes into the house through a hole drilled in a window frame and
terminates in an absolutely ancient GPO box. After another downstream
junction box of dubious vintage there is a modern phone outlet. The
window is being replaced, so the incoming line will have to be rewired,
hopefully to terminate in something a little tidier and less obtrusive.


If th existing overhead is sound simply terminate it elsewhere and feed
it through the wall to any old junction box, and then use cat 5 or
telephone 2 pair to take it where you want.

As far as BT is concerned, if their enginreers find a connection between
the exchange and their master socket, they could not give a damn about
whats in between IME.

Thanks in advance

Luke

"Pilbs" wrote in message
...

Does the panel have any tips for getting hold of someone at BT to
organise our incoming line being shifted? I'm fed up with being told,
once I get through to a human, that an engineer will call me back, only
to hear nothing. Is there a specific number I should try?

The longer story: Our line comes in on overhead wires to a pair of
insulators on the end gable of the house. Then a manky bit of twin core
comes into the house through a hole drilled in a window frame and
terminates in an absolutely ancient GPO box.

Ask for broadband to be installed. This requires a new NTE (the GPO
box)
so
they can do the wiring while they're there.

The poster already stated the line terminated on a modern socket so
ordering
broadband will do no good as hes got somewhere to plug the filters into
and
BT would not need to call.

BT guidelines are to remove the old GPO boxes when installing ADSL.

On Wed, 25 May 2005 18:10:08 +0100, Luke Newman
wrote:

Hi all,

Does the panel have any tips for getting hold of someone at BT to
organise our incoming line being shifted? I'm fed up with being told,
once I get through to a human, that an engineer will call me back, only
to hear nothing. Is there a specific number I should try?

The longer story: Our line comes in on overhead wires to a pair of
insulators on the end gable of the house. Then a manky bit of twin core
comes into the house through a hole drilled in a window frame and
terminates in an absolutely ancient GPO box. After another downstream
junction box of dubious vintage there is a modern phone outlet. The
window is being replaced, so the incoming line will have to be rewired,
hopefully to terminate in something a little tidier and less obtrusive.

Thanks in advance

Luke

I work with BT a lot, on the guys and girls email we get 3 statements,
one of which is :-

BT's Customer Promise: We make every experience simple and complete.

I think you are not getting this level of service, and should phone up
and ask to speak to "complaints".

Rick

Luke Newman wrote:

The longer story: Our line comes in on overhead wires to a pair of
insulators on the end gable of the house. Then a manky bit of twin core
comes into the house through a hole drilled in a window frame and
terminates in an absolutely ancient GPO box. After another downstream
junction box of dubious vintage there is a modern phone outlet. The
window is being replaced, so the incoming line will have to be rewired,
hopefully to terminate in something a little tidier and less obtrusive.

Why not move it yourself?


--
Cheers,

John.

/================================================== ===============\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\================================================= ================/

On Wed, 25 May 2005 19:29:20 +0100, "Mike" wrote:


"Luke Newman" wrote in message
. ..
Hi all,

Does the panel have any tips for getting hold of someone at BT to
organise our incoming line being shifted? I'm fed up with being told,
once I get through to a human, that an engineer will call me back, only
to hear nothing. Is there a specific number I should try?

The longer story: Our line comes in on overhead wires to a pair of
insulators on the end gable of the house. Then a manky bit of twin core
comes into the house through a hole drilled in a window frame and
terminates in an absolutely ancient GPO box.

Ask for broadband to be installed. This requires a new NTE (the GPO box) so
they can do the wiring while they're there.

I'm in the same situation. I had broadband set up and no change was
made to the old GPO box I have. I rang BT and asked if they would
replace it with a plugin style master socket and I think the cost was
some way over £150 ! Bit reluctant to fiddle with the old box as there
are fragile wires all stuffed in and I'm sure I'd never get them back
in the right place (though if anyone can direct me to a wiring diagram
I guess that might help?)

Thanks

Paul

Paul wrote:

On Wed, 25 May 2005 19:29:20 +0100, "Mike" wrote:


"Luke Newman" wrote in message
...

Hi all,

Does the panel have any tips for getting hold of someone at BT to
organise our incoming line being shifted? I'm fed up with being told,
once I get through to a human, that an engineer will call me back, only
to hear nothing. Is there a specific number I should try?

The longer story: Our line comes in on overhead wires to a pair of
insulators on the end gable of the house. Then a manky bit of twin core
comes into the house through a hole drilled in a window frame and
terminates in an absolutely ancient GPO box.

Ask for broadband to be installed. This requires a new NTE (the GPO box) so
they can do the wiring while they're there.


I'm in the same situation. I had broadband set up and no change was
made to the old GPO box I have. I rang BT and asked if they would
replace it with a plugin style master socket and I think the cost was
some way over £150 ! Bit reluctant to fiddle with the old box as there
are fragile wires all stuffed in and I'm sure I'd never get them back
in the right place (though if anyone can direct me to a wiring diagram
I guess that might help?)


Ther are only two wires which connect you to the exchange, and the way
round they are is not important.

Identify those, extend them and put your own master box in.


Thanks

Paul

In article ,
The Natural Philosopher writes:

Ther are only two wires which connect you to the exchange, and the way
round they are is not important.

That's supposed to be true for all phone appliances, and it
is for most (back in the days of GPO/BT approvals, it used to
be tested). However there are some that don't work properly
if the line is reversed. Some caller display units have been
the more recent culprits, including modems with that function
built in (Hayes fixed it in later models of theirs).

Identify those, extend them and put your own master box in.

--
Andrew Gabriel

"Paul" wrote in message I'm in the same
situation. I had broadband set up and no change was
made to the old GPO box I have. I rang BT and asked if they would
replace it with a plugin style master socket and I think the cost was
some way over £150 ! Bit reluctant to fiddle with the old box as there
are fragile wires all stuffed in and I'm sure I'd never get them back
in the right place (though if anyone can direct me to a wiring diagram
I guess that might help?)


Try these :-

http://www.wppltd.demon.co.uk/WPP/Wi...telephone.html

http://www.aaisp.net.uk/aa/isdnwiring.html

Regards Jeff

In article ,
Paul wrote:
I'm in the same situation. I had broadband set up and no change was
made to the old GPO box I have. I rang BT and asked if they would
replace it with a plugin style master socket and I think the cost was
some way over £150 ! Bit reluctant to fiddle with the old box as there
are fragile wires all stuffed in and I'm sure I'd never get them back
in the right place (though if anyone can direct me to a wiring diagram
I guess that might help?)

There are only two wires incoming and three from the master to other
sockets, although it's usual to connect four. You can identify the
polarity of the incoming pair with a DC volt meter.

Here are the standard colours of cable, flex and their terminals.

Old Terminal Cable Cord Function

1 Green/white Orange Spare
Blue 2 Blue/white Red B wire (Line) -50v
Brown 3 Orange/white Blue Shunt wire. (Bell)
Green 4 White/orange Green Local earth (Not usually used)
Orange 5 White/blue White A wire (Line) 0v
6 White/green Black Spare

--
* What do they call a coffee break at the Lipton Tea Company? *

Dave Plowman London SW
To e-mail, change noise into sound.

In article ,
The Natural Philosopher wrote:
Ther are only two wires which connect you to the exchange, and the way
round they are is not important.

It's not 'important' how you connect mains line and neutral either in that
most things will still work. But not good practice.

Identify those, extend them and put your own master box in.

Stick a DVM which reads over 50 volts DC across the line. With a positive
reading from that, the positive is terminal 5 and the negative terminal 2

--
*If they arrest the Energizer Bunny, would they charge it with battery? *

Dave Plowman London SW
To e-mail, change noise into sound.

"Paul" wrote in message
...

I'm in the same situation. I had broadband set up and no change was
made to the old GPO box I have. I rang BT and asked if they would
replace it with a plugin style master socket and I think the cost was
some way over £150 ! Bit reluctant to fiddle with the old box as there
are fragile wires all stuffed in and I'm sure I'd never get them back
in the right place (though if anyone can direct me to a wiring diagram
I guess that might help?)

That's more than a little depressing. I sat on three years of committees
planning the ADSL rollout and we all agreed this was the ideal time to
replace random old boxes with proper NTE5s FOC. Seems somebody who doesn't
understand the problem has decided to save 3s&6d (to use and old expression)
by ignoring that. I'll check it out.

Mike wrote:

............................................ Seems somebody who doesn't
understand the problem has decided to save 3s&6d (to use and old expression)
by ignoring that. I'll check it out.

In the best traditions of Usenet (ignoring your substantive, and hugely
worthwhile point) - wasn't it 3s4d? In the old expression/comms-garbling
tale - where the original message 'send reinforcements, we're going to
advance' gets passed back to HQ as 'send three-n-fourpence, we're going
to a dance'?

Or were you thinking of a different Old Expression?

Stefek

"Stefek Zaba" wrote in message
...
Mike wrote:

............................................ Seems somebody who
doesn't
understand the problem has decided to save 3s&6d (to use and old
expression)
by ignoring that. I'll check it out.

In the best traditions of Usenet (ignoring your substantive, and hugely
worthwhile point) - wasn't it 3s4d? In the old expression/comms-garbling
tale - where the original message 'send reinforcements, we're going to
advance' gets passed back to HQ as 'send three-n-fourpence, we're going
to a dance'?

Or were you thinking of a different Old Expression?

Stefek

No. You're right. Sign of age.

Dave Plowman (News) wrote:

In article ,
The Natural Philosopher wrote:

Ther are only two wires which connect you to the exchange, and the way
round they are is not important.


It's not 'important' how you connect mains line and neutral either in that
most things will still work. But not good practice.


I am FAIRLY sure that any phone/PABX 'to spec' WILL work. those thet
take power have full wave rectifiers and I am ALMOST sure that teh voice
signal has to be tansformer coupled anway..


Identify those, extend them and put your own master box in.


Stick a DVM which reads over 50 volts DC across the line. With a positive
reading from that, the positive is terminal 5 and the negative terminal 2

No harm in doing things a standard way tho ;-)

Stefek Zaba wrote:

Mike wrote:

............................................ Seems somebody who doesn't
understand the problem has decided to save 3s&6d (to use and old
expression)
by ignoring that. I'll check it out.

In the best traditions of Usenet (ignoring your substantive, and hugely
worthwhile point) - wasn't it 3s4d? In the old expression/comms-garbling
tale - where the original message 'send reinforcements, we're going to
advance' gets passed back to HQ as 'send three-n-fourpence, we're going
to a dance'?

Or were you thinking of a different Old Expression?

Stefek


From a model airplane site I frequent...

"Hey mate, what frequency are you on?, I'm on channel sixty"
"I'm on sixty, too"

CRUNCH.

"Sorry, but you said you were on channel sixty-two"....

In article ,
The Natural Philosopher writes:
Dave Plowman (News) wrote:

In article ,
The Natural Philosopher wrote:
Ther are only two wires which connect you to the exchange, and the way
round they are is not important.

It's not 'important' how you connect mains line and neutral either in that
most things will still work. But not good practice.

I am FAIRLY sure that any phone/PABX 'to spec' WILL work. those thet
take power have full wave rectifiers and I am ALMOST sure that teh voice
signal has to be tansformer coupled anway..

Anything which expects to detect the line reversal signals from
the exchange (such as those which precede the callerid FSK) would
need something more complex than a full wave rectifier input.
This is probably partly the reason the first callerid units and
callerid modems were rather more suceptable to wrong polarity
lines than one might have wished for.

Some hardwired PABX's certainly are sensitive to wrong line
polarity. IIRC, it causes them to fail to recognise remote caller
hanging up. This might also be due to not seeing an exchange
generated line reversal signal (not sure quite what the mechanism
is for exchange signalling this back to a PABX).

--
Andrew Gabriel

"The Natural Philosopher" wrote in message
...
Dave Plowman (News) wrote:

In article ,
The Natural Philosopher wrote:

Ther are only two wires which connect you to the exchange, and the way
round they are is not important.


It's not 'important' how you connect mains line and neutral either in
that
most things will still work. But not good practice.


I am FAIRLY sure that any phone/PABX 'to spec' WILL work. those thet
take power have full wave rectifiers and I am ALMOST sure that teh voice
signal has to be tansformer coupled anway..

Some cheap faxes and fax modems don't do ring detect properly and could fail
on a line reversal. But who uses faxes anymore ;-)

On Mon, 30 May 2005 12:46:58 +0100, The Natural Philosopher
wrote:

Stefek Zaba wrote:

Mike wrote:

............................................ Seems somebody who doesn't
understand the problem has decided to save 3s&6d (to use and old
expression)
by ignoring that. I'll check it out.

In the best traditions of Usenet (ignoring your substantive, and hugely
worthwhile point) - wasn't it 3s4d? In the old expression/comms-garbling
tale - where the original message 'send reinforcements, we're going to
advance' gets passed back to HQ as 'send three-n-fourpence, we're going
to a dance'?

Or were you thinking of a different Old Expression?

Stefek


From a model airplane site I frequent...

"Hey mate, what frequency are you on?, I'm on channel sixty"
"I'm on sixty, too"

CRUNCH.

"Sorry, but you said you were on channel sixty-two"....


Don't you have a pegboard?




--

..andy

To email, substitute .nospam with .gl

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