You all may recall a post I made last week concerning a refused
warranty repair on a Milwaukee worm drive saw. Well I am most happy
(and relieved) to report that I recieved a call from the regional
service guy that I had voiced mailed last week telling me that he was
authorizing the repair under warranty.

He indicated that he had not seen the saw himself, but felt from my
description of the issue (pretty much what I posted here), that I did
not appear to be trying to get something for nothing, and on that
basis alone, was authorizing the repair.

I thanked him profusely, for:
A) returning my call
and
B) not assuming that I was trying to rip them off with a bogus repair
claim. ( I was not)

I am happy and relieved with that, not just because they are fixing
the saw for free, though that is nice, but more so because I was able
to reach a human who put me on to somebody who could make a decision,
all with one phone call. Pretty rare nowadays. And very glad that a
venerable operation like Milwaukee has not yet succumbed to some of
the "modern managment" theories that has seemed to afflict so many
other companies these days.

So credit where credit is due. Hurray for Milwaukee!!

Thanks for all of your input.

-AL A.

Al A. wrote:
You all may recall a post I made last week concerning a refused
warranty repair on a Milwaukee worm drive saw. Well I am most happy
(and relieved) to report that I recieved a call from the regional
service guy that I had voiced mailed last week telling me that he was
authorizing the repair under warranty.

He indicated that he had not seen the saw himself, but felt from my
description of the issue (pretty much what I posted here), that I did
not appear to be trying to get something for nothing, and on that
basis alone, was authorizing the repair.

I thanked him profusely, for:
A) returning my call
and
B) not assuming that I was trying to rip them off with a bogus repair
claim. ( I was not)

I am happy and relieved with that, not just because they are fixing
the saw for free, though that is nice, but more so because I was able
to reach a human who put me on to somebody who could make a decision,
all with one phone call. Pretty rare nowadays. And very glad that a
venerable operation like Milwaukee has not yet succumbed to some of
the "modern managment" theories that has seemed to afflict so many
other companies these days.

So credit where credit is due. Hurray for Milwaukee!!

Thanks for all of your input.

-AL A.




I am personally relieved, as I have purchased many milwaukee tools and
considered them the gold standard, would hate to see them not come through

"yourname" wrote in message
news:8OV2f.1568$KR1.901@trndny06...
Al A. wrote:
You all may recall a post I made last week concerning a refused
warranty repair on a Milwaukee worm drive saw. Well I am most happy
(and relieved) to report that I recieved a call from the regional
service guy that I had voiced mailed last week telling me that he was
authorizing the repair under warranty. He indicated that he had not seen
the saw himself, but felt from my
description of the issue (pretty much what I posted here), that I did
not appear to be trying to get something for nothing, and on that
basis alone, was authorizing the repair. I thanked him profusely, for:
A) returning my call
and B) not assuming that I was trying to rip them off with a bogus repair
claim. ( I was not)

I am happy and relieved with that, not just because they are fixing
the saw for free, though that is nice, but more so because I was able
to reach a human who put me on to somebody who could make a decision,
all with one phone call. Pretty rare nowadays. And very glad that a
venerable operation like Milwaukee has not yet succumbed to some of
the "modern managment" theories that has seemed to afflict so many
other companies these days.

So credit where credit is due. Hurray for Milwaukee!!

Thanks for all of your input.

-AL A.




I am personally relieved, as I have purchased many milwaukee tools and
considered them the gold standard, would hate to see them not come through

I think it would also be a plus speaking to someone that is able to speak
english fluently. My Dell support person several years ago was I am sure
from India. I was not able to understand half of the words she spoke and all
the help she gave was from a script.
Steve

Makes me feel good that I usually always choose to buy the good stuff and
buy American. (If I can.)


--
Roger Shoaf

If knowledge is power, and power corrupts, what does this say about the
Congress?

"Al A." wrote in message
...
You all may recall a post I made last week concerning a refused
warranty repair on a Milwaukee worm drive saw. Well I am most happy
(and relieved) to report that I recieved a call from the regional
service guy that I had voiced mailed last week telling me that he was
authorizing the repair under warranty.

He indicated that he had not seen the saw himself, but felt from my
description of the issue (pretty much what I posted here), that I did
not appear to be trying to get something for nothing, and on that
basis alone, was authorizing the repair.

I thanked him profusely, for:
A) returning my call
and
B) not assuming that I was trying to rip them off with a bogus repair
claim. ( I was not)

I am happy and relieved with that, not just because they are fixing
the saw for free, though that is nice, but more so because I was able
to reach a human who put me on to somebody who could make a decision,
all with one phone call. Pretty rare nowadays. And very glad that a
venerable operation like Milwaukee has not yet succumbed to some of
the "modern managment" theories that has seemed to afflict so many
other companies these days.

So credit where credit is due. Hurray for Milwaukee!!

Thanks for all of your input.

-AL A.

Roger Shoaf wrote:
Makes me feel good that I usually always choose to buy the good stuff and
buy American. (If I can.)

Roger, Is "usually always" something like "partially pregnant" ? :-)
...lew...

On Tue, 11 Oct 2005 16:33:19 -0500, its me wrote:

"yourname" wrote in message
news:8OV2f.1568$KR1.901@trndny06...

I am personally relieved, as I have purchased many milwaukee tools and
considered them the gold standard, would hate to see them not come through

Same here.

I think it would also be a plus speaking to someone that is able to speak
english fluently. My Dell support person several years ago was I am sure
from India. I was not able to understand half of the words she spoke and all
the help she gave was from a script.

Dell has since reconsidered their outsourcing to India, and has
allegedly re-insourced support back to the US. Partly due to customer
complaints. Of course, the script remains; tech support is an
impossible problem to solve. You don't know the skill of the person
calling, so you can't assume it's plugged in, you _have_ to ask. It's
hard to keep skilled techs on a helldesk for any length of time, because
the good ones get bored and move on/move up, usually. Nobody is ever
happy when they call tech support, and that gets old after not long.

Dave "Been there, done that, moved on" Hinz

On Wed, 12 Oct 2005 13:49:21 GMT, with neither quill nor qualm, Lew
Hartswick quickly quoth:

Roger Shoaf wrote:
Makes me feel good that I usually always choose to buy the good stuff and
buy American. (If I can.)

Roger, Is "usually always" something like "partially pregnant" ? :-)

I sometimes never know what to think of that one, Lew.


----------------------------------------------------------------------
* Scattered Showers My Ass! * Insightful Advertising Copy
* --Noah * http://www.diversify.com
----------------------------------------------------------------------

"Dave Hinz" wrote in message
...
On Tue, 11 Oct 2005 16:33:19 -0500, its me wrote:

"yourname" wrote in message
news:8OV2f.1568$KR1.901@trndny06...

I am personally relieved, as I have purchased many milwaukee tools and
considered them the gold standard, would hate to see them not come
through

Same here.

I think it would also be a plus speaking to someone that is able to
speak
english fluently. My Dell support person several years ago was I am sure
from India. I was not able to understand half of the words she spoke and
all
the help she gave was from a script.

Dell has since reconsidered their outsourcing to India, and has
allegedly re-insourced support back to the US. Partly due to customer
complaints. Of course, the script remains; tech support is an
impossible problem to solve. You don't know the skill of the person
calling, so you can't assume it's plugged in, you _have_ to ask. It's
hard to keep skilled techs on a helldesk for any length of time, because
the good ones get bored and move on/move up, usually. Nobody is ever
happy when they call tech support, and that gets old after not long.

Dave "Been there, done that, moved on" Hinz


Actually, last I heard, they had moved their *corporate* tech support
(big businesses that buy lots of Dells for $$$) back to the states. You
and I, on the other hand still talk to India since we do not represent much
revenue to them - at least individually and they know we will not get
organized to protest.

mikey