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Default How do you clean a heatolator insert's chimney

Ok I have bought a house, and I want to know if the chimney guy's that
just inspected me are giving me good advice or just BS. Here's my
details:

Teracoter 13x13" flue in a brick chimney in the middle of my house.
There's a heatalator insert, that has a 4.5x13" damper, and three 4"
heat transfer pipes above it to make it more efficient. They say they
cannot clean it, but want to put in a stainless insert for $1500-1800,
which would also require them to cut out these three tubes so as to get
the insert up there.

I asked them if I could just keep it they way it is, and clean the
chimney, and they said 'maybe', but the whole insert would have to come
out so as to vacuum the ashes from around the back, assuming I swept
from above. Is this BS or sound advice, and if its ok, what's involved
with taking out the insert?

Thanks a whole lot!

Dean

 
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