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Default Getting cash out of American Home Shield ? Experiences sought

I opted for cash out after the AHS contractor asked me to pay $1020 out of pocket.. I had my own contractor replaced the water heater for $830. After submitting the receipt AHS/Frontdoor decided to pay me $560. I have been waiting for the check for the past nine months. I have called on several occasions no luck. Its frustrating. The customer service reps forget about you immediately they hang up.

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