We had Pella windows installed in our place -- double-hung, vented
removeable pane style.

They suck. They really, really suck. Condensation in cold weather is
nasty and sound transmission is abysmal (are the clad sashes on these
things hollow????).

The local Pella store recommended starting an "email dialogue" with
Pella HQ about our problems with the product to see if they had any
ideas. This has gotten us absolutely nowhere.

Has anyone had similar problems with Pella? Does anybody have a phone
number for Pella HQ that works, and would get us someone who gives a
crap about the customer?

Any recommendations (we're in Canada) for replacing our Pella "premium
replacement windows" with windows that are actually premium, and not
just in price? Optimally they'd be double-hung, wouldn't fog and
would actually keep noise out instead of amplifying it.

Sorry to vent. We've tried everything from heavy drapes to inserted
panes in the removable pane system to heavy drape liners to foam
window inserts. We now sleep with white noise generators to keep out
traffic noise which was never a problem with our original 60-yr old
single pane window/storm combo.

Thanks in advance for any help, advice, group therapy, etc.

mojoandy .at. yahoo .dot. com