I usually don't vent on NGs about bad service; most of what we get
these days IS "bad service".
But I'm disgusted enough to go public on Verizon FIOS. They offered a
package of TV, Internet and telephone for what sounded like a
reasonable sum. From Day One, nearly a year ago, EVERYTHING has been
terrible. Verizon does everything to keep the customer at arm's
(electrronic) length. The Web sites are useless. There is virtually
no response to polite complaints, and when one does get a human being,
they are inept, untrained, ignorant, and basically useless even for
flipping burgers. The corporate office doesn't answer inquiries.

If anybody wants a copy of the article I am writing, with blow-by-blow
account of the Verizon horrors, let me know. It's too long and
detailed to post on a NG, but trust me, everything is backed up with
emails, phone records, faxes, letters and personal visits to Verizon
stores. (shudder!)

Meantime, please! Friends don't let friends subscribe to Verizon
FIOS.

Hypatia