I recently had a Kinetico Sulfur Water Treatment System installed. It
worked perfectly overnight the smell disappeared completely. After
about 20 days we started noticing slight whiffs of sulfur on occasion,
we called the company that installed it and they had us do a "manual
regeneration" since the system had not done one yet, after that
completed we are once again plagued with the stench of sulfur
continuously. The company that installed it is telling us the problem
is with our hot water heater which makes no sense to us, if that was
the problem the system should have never worked. Has anyone had this
happen to them and if so was a solution found? The company we are
dealing with says they have never had this type of system fail so that
isn't a possibility with them.
Thanks!