I ordered Kraftmaid Cabinets through a local supplier......due to issues
between the supplier and KraftMaid I waited 5 months for my order to be
completed. Then I hired a contractor to totally remodel my Kitchen. He
gutted everything and started the cabinet installation. After putting up
the wall units he pointed out an imperfection in one of the doors, which I
figured I could live with. Then he started to install the floor mounted
corner unit, which was the base for all the floor units. Upon inspection of
the unit it was obvious that the lazy-susan was not mounted inside the
cabinet and numerous holes had been drilled in the base to attempt the
mounting. The gap between the base and the door was approximately 1/2" on
each side. A quick call to the supplier to get a replacement was met with
the statement that KraftMaid said that they could make a replacement but it
would take 12 days. So I called Customer Service at KraftMaid and was told
because my order was through a supplier they could not help me and to call
my supplier. When I ask to speak to a supervisor I placed on hold and after
15 minutes I hung-up and called back. On the 2nd call I was on hold again
but not as long. After conversations and pleading my case I was told that
there was nothing they would do for me. So here we have a major cabinet
manufacturer having no sympathy for customer relations doing what they want
when they want. Here I set 35 miles from their factory with no kitchen
appliances and a house that is a total disaster and no expectation of having
access to a stove, sink, or dishwasher for at least two more weeks. And
whose fault is it that my contractor can't work and my daughter has to eat
fast foods and my house is a total disaster .......think "KRAFTMAID." And
when I explain that some management guy will go berserk if this ends up as a
consumer complaint on local TV news; they just said so what. Did I mention
that they already have their money so I guess that they figure I will never
buy another cabinet in my lifetime so there is really no loss.
I just wonder what quality control system they use or maybe they were out to
lunch when my cabinets were made. So let the buyer beware ...the product
isn't good and the customer service is worse.