Greetings,

An individual, we will call him Gus, called me complaining that he has
no power in his house. I said I would try to help him over the phone
if I could but I am at a loss as to what to tell this guy and was
wondering if anyone had any ideas.

HISTORY
=====================================
Gus has had heavy rain for days.
Gus lost power to part of the house.
He went into the basement and turned off the breakers -- including the
main breaker.
When he turned the breakers back on there was no power at all.
Gus called me.

WHAT WE HAVE ALREADY TRIED
=====================================
I had Gus check the neighbor's house to make sure power was not out (it
wasn't).
I had Gus buy a multi-meter.
He checked the voltage coming into the main breaker and found it to be
248 VAC.
The voltage between Pole A and Pole B on the bus bars is 0 with the
main breaker on or off.
I asked Gus to turn off all the other breakers, he did.
Then I asked Gus to turn the main breaker off and on again but still
found 0 volts between the bus bars.
I had Gus pull the meter.
I asked him to remove the main breaker and move it down two slots to
make sure it was making good connection.
He replaced the meter and the results were the same.
I had him check the resistance between the two bus bars and found it to
be infinite.
The resistance between the bus bars and ground is also infinte.
I had him replace the main breaker (with meter out, then the meter was
put back in) and he claimed that the new main breaker would not stay in
the ON position.
I asked him to be sure it was fully off before turning it back on and
he said it still would not stay in the on position.
I asked him to pull the meter.
I asked him to keep the main breaker wired in but to pull it off the
bus bars which he did.
He put the meter back in.
The new main breaker would not stay in the "ON" position even when not
touching the bus bars -- can it tell it's not in?

ADDITIONAL INFORMATION
====================================
Namebrand: Cutler Hammer (low end stuff)
Sto Lowes
Cost: $58 for 100 amp box installed and functioning for about 9 months
before this problem
$24 for a new 100A main breaker

Any help (other than "call an electrician") would be appreciated. The
only thing I can figure is he either has two bad 100A main breakers or
he didn't do everything I asked.

Thank you for your time and energy,
William Deans

If I had to guess, I would say the main breaker is bad, especially with
the moisture problem. Sometimes when they go bad you will still get
some voltage on the bad side which tends to throw some people off. I
would think Lowes or HomeDepot would take a new breaker back if that's
not the problem and it's returned the same day. IF a new breaker trips
when inserted then you have no choice but to turn off all the others and
then turn on one at a time until you find the faulty circuit but on the
other hand to trip a 100 A breaker would take an almost direct short
circuit. I'd still bet on a bad main breaker. Let us know the outcome.

J


wrote:
Greetings,

An individual, we will call him Gus, called me complaining that he has
no power in his house. I said I would try to help him over the phone
if I could but I am at a loss as to what to tell this guy and was
wondering if anyone had any ideas.

HISTORY
=====================================
Gus has had heavy rain for days.
Gus lost power to part of the house.
He went into the basement and turned off the breakers -- including the
main breaker.
When he turned the breakers back on there was no power at all.
Gus called me.

WHAT WE HAVE ALREADY TRIED
=====================================
I had Gus check the neighbor's house to make sure power was not out (it
wasn't).
I had Gus buy a multi-meter.
He checked the voltage coming into the main breaker and found it to be
248 VAC.
The voltage between Pole A and Pole B on the bus bars is 0 with the
main breaker on or off.
I asked Gus to turn off all the other breakers, he did.
Then I asked Gus to turn the main breaker off and on again but still
found 0 volts between the bus bars.
I had Gus pull the meter.
I asked him to remove the main breaker and move it down two slots to
make sure it was making good connection.
He replaced the meter and the results were the same.
I had him check the resistance between the two bus bars and found it to
be infinite.
The resistance between the bus bars and ground is also infinte.
I had him replace the main breaker (with meter out, then the meter was
put back in) and he claimed that the new main breaker would not stay in
the ON position.
I asked him to be sure it was fully off before turning it back on and
he said it still would not stay in the on position.
I asked him to pull the meter.
I asked him to keep the main breaker wired in but to pull it off the
bus bars which he did.
He put the meter back in.
The new main breaker would not stay in the "ON" position even when not
touching the bus bars -- can it tell it's not in?

ADDITIONAL INFORMATION
====================================
Namebrand: Cutler Hammer (low end stuff)
Sto Lowes
Cost: $58 for 100 amp box installed and functioning for about 9 months
before this problem
$24 for a new 100A main breaker

Any help (other than "call an electrician") would be appreciated. The
only thing I can figure is he either has two bad 100A main breakers or
he didn't do everything I asked.

Thank you for your time and energy,
William Deans

Sounds like a bad main breaker and your friend is not competent enough to
install a replacement. He probably should get a pro to do it right.



" wrote in message
oups.com...
Greetings,

An individual, we will call him Gus, called me complaining that he has
no power in his house. I said I would try to help him over the phone
if I could but I am at a loss as to what to tell this guy and was
wondering if anyone had any ideas.

HISTORY
=====================================
Gus has had heavy rain for days.
Gus lost power to part of the house.
He went into the basement and turned off the breakers -- including the
main breaker.
When he turned the breakers back on there was no power at all.
Gus called me.

WHAT WE HAVE ALREADY TRIED
=====================================
I had Gus check the neighbor's house to make sure power was not out (it
wasn't).
I had Gus buy a multi-meter.
He checked the voltage coming into the main breaker and found it to be
248 VAC.
The voltage between Pole A and Pole B on the bus bars is 0 with the
main breaker on or off.
I asked Gus to turn off all the other breakers, he did.
Then I asked Gus to turn the main breaker off and on again but still
found 0 volts between the bus bars.
I had Gus pull the meter.
I asked him to remove the main breaker and move it down two slots to
make sure it was making good connection.
He replaced the meter and the results were the same.
I had him check the resistance between the two bus bars and found it to
be infinite.
The resistance between the bus bars and ground is also infinte.
I had him replace the main breaker (with meter out, then the meter was
put back in) and he claimed that the new main breaker would not stay in
the ON position.
I asked him to be sure it was fully off before turning it back on and
he said it still would not stay in the on position.
I asked him to pull the meter.
I asked him to keep the main breaker wired in but to pull it off the
bus bars which he did.
He put the meter back in.
The new main breaker would not stay in the "ON" position even when not
touching the bus bars -- can it tell it's not in?

ADDITIONAL INFORMATION
====================================
Namebrand: Cutler Hammer (low end stuff)
Sto Lowes
Cost: $58 for 100 amp box installed and functioning for about 9 months
before this problem
$24 for a new 100A main breaker

Any help (other than "call an electrician") would be appreciated. The
only thing I can figure is he either has two bad 100A main breakers or
he didn't do everything I asked.

Thank you for your time and energy,
William Deans

does the power company meter indicate any usage? it should not be
turning when the main breaker is out of the circuit.

tested out of circuit in your hand with ohmmeter, turn main off then on
and read ohms should be zero ohms. turn breaker off, does ohmmeter read
infinity?

is it possible that the earth ground is electrified by a water shorted
cable elsewhere and throwing off your readings?

do you know you need to visit gus with a good pair of rubber boots and
heavy rubber gloves for this mischief you're getting him into?

good luck, and take a portable GFI and long heavy duty extension cords
to buy some electricity from the neighbor while you figure this out.

Troubleshooting over the phone is like getting a haircut over the Phone. It
just doesn't work.

Some sort of ground fault sounds likely to me too. A bad batch of
breakers? Very curious.

3 possibilities;

Gus is screwing up
Two bad main breakers
A short in the box (the main breaker trips immediately, if I understood the
story right)

I know you said you wanted a different answer, CALL AN ELECTRICIAN!!!

It's not worth burning the house down to save a few dollars PLUS the
insurance company won't cover the house (when it DOES burn down) if an
unlicensed "electrician" (GUS) had been working on it.

" wrote in message
oups.com...
Greetings,

An individual, we will call him Gus, called me complaining that he has
no power in his house. I said I would try to help him over the phone
if I could but I am at a loss as to what to tell this guy and was
wondering if anyone had any ideas.

HISTORY
=====================================
Gus has had heavy rain for days.
Gus lost power to part of the house.
He went into the basement and turned off the breakers -- including the
main breaker.
When he turned the breakers back on there was no power at all.
Gus called me.

WHAT WE HAVE ALREADY TRIED
=====================================
I had Gus check the neighbor's house to make sure power was not out (it
wasn't).
I had Gus buy a multi-meter.
He checked the voltage coming into the main breaker and found it to be
248 VAC.
The voltage between Pole A and Pole B on the bus bars is 0 with the
main breaker on or off.
I asked Gus to turn off all the other breakers, he did.
Then I asked Gus to turn the main breaker off and on again but still
found 0 volts between the bus bars.
I had Gus pull the meter.
I asked him to remove the main breaker and move it down two slots to
make sure it was making good connection.
He replaced the meter and the results were the same.
I had him check the resistance between the two bus bars and found it to
be infinite.
The resistance between the bus bars and ground is also infinte.
I had him replace the main breaker (with meter out, then the meter was
put back in) and he claimed that the new main breaker would not stay in
the ON position.
I asked him to be sure it was fully off before turning it back on and
he said it still would not stay in the on position.
I asked him to pull the meter.
I asked him to keep the main breaker wired in but to pull it off the
bus bars which he did.
He put the meter back in.
The new main breaker would not stay in the "ON" position even when not
touching the bus bars -- can it tell it's not in?

ADDITIONAL INFORMATION
====================================
Namebrand: Cutler Hammer (low end stuff)
Sto Lowes
Cost: $58 for 100 amp box installed and functioning for about 9 months
before this problem
$24 for a new 100A main breaker

Any help (other than "call an electrician") would be appreciated. The
only thing I can figure is he either has two bad 100A main breakers or
he didn't do everything I asked.

Thank you for your time and energy,
William Deans

In article ,
Joey wrote:

If I had to guess, I would say the main breaker is bad, especially with
the moisture problem. Sometimes when they go bad you will still get
some voltage on the bad side which tends to throw some people off. I
would think Lowes or HomeDepot would take a new breaker back if that's
not the problem and it's returned the same day. IF a new breaker trips
when inserted then you have no choice but to turn off all the others and
then turn on one at a time until you find the faulty circuit but on the
other hand to trip a 100 A breaker would take an almost direct short
circuit. I'd still bet on a bad main breaker. Let us know the outcome.

Unlikely he has two bad breakers in a row. I might guess he isn't
throwing the breaker far enough, some breakers require extra movement to
reset.

--
Free men own guns, slaves don't
www.geocities.com/CapitolHill/5357/

wrote:
Greetings,

An individual, we will call him Gus, called me complaining that he has
no power in his house. I said I would try to help him over the phone
if I could but I am at a loss as to what to tell this guy and was
wondering if anyone had any ideas.

HISTORY
=====================================
Gus has had heavy rain for days.
Gus lost power to part of the house.
He went into the basement and turned off the breakers -- including the
main breaker.
When he turned the breakers back on there was no power at all.
Gus called me.

WHAT WE HAVE ALREADY TRIED
=====================================
I had Gus check the neighbor's house to make sure power was not out (it
wasn't).
I had Gus buy a multi-meter.
He checked the voltage coming into the main breaker and found it to be
248 VAC.
The voltage between Pole A and Pole B on the bus bars is 0 with the
main breaker on or off.
I asked Gus to turn off all the other breakers, he did.
Then I asked Gus to turn the main breaker off and on again but still
found 0 volts between the bus bars.
I had Gus pull the meter.
I asked him to remove the main breaker and move it down two slots to
make sure it was making good connection.
He replaced the meter and the results were the same.
I had him check the resistance between the two bus bars and found it to
be infinite.
The resistance between the bus bars and ground is also infinte.
I had him replace the main breaker (with meter out, then the meter was
put back in) and he claimed that the new main breaker would not stay in
the ON position.
I asked him to be sure it was fully off before turning it back on and
he said it still would not stay in the on position.
I asked him to pull the meter.
I asked him to keep the main breaker wired in but to pull it off the
bus bars which he did.
He put the meter back in.
The new main breaker would not stay in the "ON" position even when not
touching the bus bars -- can it tell it's not in?

ADDITIONAL INFORMATION
====================================
Namebrand: Cutler Hammer (low end stuff)
Sto Lowes
Cost: $58 for 100 amp box installed and functioning for about 9 months
before this problem
$24 for a new 100A main breaker

Any help (other than "call an electrician") would be appreciated. The
only thing I can figure is he either has two bad 100A main breakers or
he didn't do everything I asked.

Thank you for your time and energy,
William Deans

Thank you all very much.

The answer is that it was a single bad main breaker. Gus removed the
bad main breaker and then put it back in instead of the new one. He
said it was dark and apparently he lost track of which was which. He
didn't realize until this morning when he was inspecting the
"original" breaker and felt it looked a little too new.

I have helped a number of people over the telephone with house repair
issues, computer issues, etc and the hardest cases are cases where you
get misinformation. I guess he had two identical breakers out and I
should have told him to mark them in some way before removing the old
one. The thing is, he probably would have been offended by that.

Thank you all again,
William

Dr. Hardcrab wrote:
I know you said you wanted a different answer, CALL AN ELECTRICIAN!!!

It's not worth burning the house down to save a few dollars PLUS the
insurance company won't cover the house (when it DOES burn down) if an
unlicensed "electrician" (GUS) had been working on it.

Greetings,

In many areas homeowners are allowed to do their own electrical repair
work without voiding their insurance policy. Replacing a faulty
breaker with an identical one is surely listed as a repair.

Hope this helps,
William




" wrote in message
oups.com...
Greetings,

An individual, we will call him Gus, called me complaining that he has
no power in his house. I said I would try to help him over the phone
if I could but I am at a loss as to what to tell this guy and was
wondering if anyone had any ideas.

HISTORY
=====================================
Gus has had heavy rain for days.
Gus lost power to part of the house.
He went into the basement and turned off the breakers -- including the
main breaker.
When he turned the breakers back on there was no power at all.
Gus called me.

WHAT WE HAVE ALREADY TRIED
=====================================
I had Gus check the neighbor's house to make sure power was not out (it
wasn't).
I had Gus buy a multi-meter.
He checked the voltage coming into the main breaker and found it to be
248 VAC.
The voltage between Pole A and Pole B on the bus bars is 0 with the
main breaker on or off.
I asked Gus to turn off all the other breakers, he did.
Then I asked Gus to turn the main breaker off and on again but still
found 0 volts between the bus bars.
I had Gus pull the meter.
I asked him to remove the main breaker and move it down two slots to
make sure it was making good connection.
He replaced the meter and the results were the same.
I had him check the resistance between the two bus bars and found it to
be infinite.
The resistance between the bus bars and ground is also infinte.
I had him replace the main breaker (with meter out, then the meter was
put back in) and he claimed that the new main breaker would not stay in
the ON position.
I asked him to be sure it was fully off before turning it back on and
he said it still would not stay in the on position.
I asked him to pull the meter.
I asked him to keep the main breaker wired in but to pull it off the
bus bars which he did.
He put the meter back in.
The new main breaker would not stay in the "ON" position even when not
touching the bus bars -- can it tell it's not in?

ADDITIONAL INFORMATION
====================================
Namebrand: Cutler Hammer (low end stuff)
Sto Lowes
Cost: $58 for 100 amp box installed and functioning for about 9 months
before this problem
$24 for a new 100A main breaker

Any help (other than "call an electrician") would be appreciated. The
only thing I can figure is he either has two bad 100A main breakers or
he didn't do everything I asked.

Thank you for your time and energy,
William Deans

" wrote in message
oups.com...

Dr. Hardcrab wrote:
I know you said you wanted a different answer, CALL AN ELECTRICIAN!!!

It's not worth burning the house down to save a few dollars PLUS the
insurance company won't cover the house (when it DOES burn down) if an
unlicensed "electrician" (GUS) had been working on it.

Greetings,

In many areas homeowners are allowed to do their own electrical repair
work without voiding their insurance policy. Replacing a faulty
breaker with an identical one is surely listed as a repair.

Hope this helps,
William

True, but I was under the impression that he was the one who:


ADDITIONAL INFORMATION
====================================
Namebrand: Cutler Hammer (low end stuff)
Sto Lowes
Cost: $58 for 100 amp box installed and functioning for about 9 months
before this problem
$24 for a new 100A main breaker


In either case, glad to see the problem was solved.







" wrote in message
oups.com...
Greetings,

An individual, we will call him Gus, called me complaining that he has
no power in his house. I said I would try to help him over the phone
if I could but I am at a loss as to what to tell this guy and was
wondering if anyone had any ideas.

HISTORY
=====================================
Gus has had heavy rain for days.
Gus lost power to part of the house.
He went into the basement and turned off the breakers -- including the
main breaker.
When he turned the breakers back on there was no power at all.
Gus called me.

WHAT WE HAVE ALREADY TRIED
=====================================
I had Gus check the neighbor's house to make sure power was not out (it
wasn't).
I had Gus buy a multi-meter.
He checked the voltage coming into the main breaker and found it to be
248 VAC.
The voltage between Pole A and Pole B on the bus bars is 0 with the
main breaker on or off.
I asked Gus to turn off all the other breakers, he did.
Then I asked Gus to turn the main breaker off and on again but still
found 0 volts between the bus bars.
I had Gus pull the meter.
I asked him to remove the main breaker and move it down two slots to
make sure it was making good connection.
He replaced the meter and the results were the same.
I had him check the resistance between the two bus bars and found it to
be infinite.
The resistance between the bus bars and ground is also infinte.
I had him replace the main breaker (with meter out, then the meter was
put back in) and he claimed that the new main breaker would not stay in
the ON position.
I asked him to be sure it was fully off before turning it back on and
he said it still would not stay in the on position.
I asked him to pull the meter.
I asked him to keep the main breaker wired in but to pull it off the
bus bars which he did.
He put the meter back in.
The new main breaker would not stay in the "ON" position even when not
touching the bus bars -- can it tell it's not in?

ADDITIONAL INFORMATION
====================================
Namebrand: Cutler Hammer (low end stuff)
Sto Lowes
Cost: $58 for 100 amp box installed and functioning for about 9 months
before this problem
$24 for a new 100A main breaker

Any help (other than "call an electrician") would be appreciated. The
only thing I can figure is he either has two bad 100A main breakers or
he didn't do everything I asked.

Thank you for your time and energy,
William Deans

One time when I was working with a friend on a trailer he'd just bought, we
were doing some work on the wiring. I suggested we turn off all the power.
He replied that he'd just turned off the mains.

Well, the small box inside the trailer didn't have "mains" but did have a
double 30 breaker for the water heater. he'd turned off the water heater,
and left all the other breakers turned on. Cause he'd thought he turned off
the "mains".

I've read through your description, and it sounds like you need to thank Gus
for his efforts, and then get a different worker to his house. Cause
something just isn't adding up.

--

Christopher A. Young
Do good work.
It's longer in the short run
but shorter in the long run.
..
..


" wrote in message
oups.com...
Greetings,

An individual, we will call him Gus, called me complaining that he has
no power in his house. I said I would try to help him over the phone
if I could but I am at a loss as to what to tell this guy and was
wondering if anyone had any ideas.

HISTORY
=====================================
Gus has had heavy rain for days.
Gus lost power to part of the house.
He went into the basement and turned off the breakers -- including the
main breaker.
When he turned the breakers back on there was no power at all.
Gus called me.

WHAT WE HAVE ALREADY TRIED
=====================================
I had Gus check the neighbor's house to make sure power was not out (it
wasn't).
I had Gus buy a multi-meter.
He checked the voltage coming into the main breaker and found it to be
248 VAC.
The voltage between Pole A and Pole B on the bus bars is 0 with the
main breaker on or off.
I asked Gus to turn off all the other breakers, he did.
Then I asked Gus to turn the main breaker off and on again but still
found 0 volts between the bus bars.
I had Gus pull the meter.
I asked him to remove the main breaker and move it down two slots to
make sure it was making good connection.
He replaced the meter and the results were the same.
I had him check the resistance between the two bus bars and found it to
be infinite.
The resistance between the bus bars and ground is also infinte.
I had him replace the main breaker (with meter out, then the meter was
put back in) and he claimed that the new main breaker would not stay in
the ON position.
I asked him to be sure it was fully off before turning it back on and
he said it still would not stay in the on position.
I asked him to pull the meter.
I asked him to keep the main breaker wired in but to pull it off the
bus bars which he did.
He put the meter back in.
The new main breaker would not stay in the "ON" position even when not
touching the bus bars -- can it tell it's not in?

ADDITIONAL INFORMATION
====================================
Namebrand: Cutler Hammer (low end stuff)
Sto Lowes
Cost: $58 for 100 amp box installed and functioning for about 9 months
before this problem
$24 for a new 100A main breaker

Any help (other than "call an electrician") would be appreciated. The
only thing I can figure is he either has two bad 100A main breakers or
he didn't do everything I asked.

Thank you for your time and energy,
William Deans

Stormin Mormon wrote:
One time when I was working with a friend on a trailer he'd just bought, we
were doing some work on the wiring. I suggested we turn off all the power.
He replied that he'd just turned off the mains.

Well, the small box inside the trailer didn't have "mains" but did have a
double 30 breaker for the water heater. he'd turned off the water heater,
and left all the other breakers turned on. Cause he'd thought he turned off
the "mains".

I've read through your description, and it sounds like you need to thank Gus
for his efforts, and then get a different worker to his house. Cause
something just isn't adding up.

--

Christopher A. Young
Do good work.
It's longer in the short run
but shorter in the long run.
.
.


" wrote in message
oups.com...
Greetings,

An individual, we will call him Gus, called me complaining that he has
no power in his house. I said I would try to help him over the phone
if I could but I am at a loss as to what to tell this guy and was
wondering if anyone had any ideas.

HISTORY
=====================================
Gus has had heavy rain for days.
Gus lost power to part of the house.
He went into the basement and turned off the breakers -- including the
main breaker.
When he turned the breakers back on there was no power at all.
Gus called me.

WHAT WE HAVE ALREADY TRIED
=====================================
I had Gus check the neighbor's house to make sure power was not out (it
wasn't).
I had Gus buy a multi-meter.
He checked the voltage coming into the main breaker and found it to be
248 VAC.
The voltage between Pole A and Pole B on the bus bars is 0 with the
main breaker on or off.
I asked Gus to turn off all the other breakers, he did.
Then I asked Gus to turn the main breaker off and on again but still
found 0 volts between the bus bars.
I had Gus pull the meter.
I asked him to remove the main breaker and move it down two slots to
make sure it was making good connection.
He replaced the meter and the results were the same.
I had him check the resistance between the two bus bars and found it to
be infinite.
The resistance between the bus bars and ground is also infinte.
I had him replace the main breaker (with meter out, then the meter was
put back in) and he claimed that the new main breaker would not stay in
the ON position.
I asked him to be sure it was fully off before turning it back on and
he said it still would not stay in the on position.
I asked him to pull the meter.
I asked him to keep the main breaker wired in but to pull it off the
bus bars which he did.
He put the meter back in.
The new main breaker would not stay in the "ON" position even when not
touching the bus bars -- can it tell it's not in?

ADDITIONAL INFORMATION
====================================
Namebrand: Cutler Hammer (low end stuff)
Sto Lowes
Cost: $58 for 100 amp box installed and functioning for about 9 months
before this problem
$24 for a new 100A main breaker

Any help (other than "call an electrician") would be appreciated. The
only thing I can figure is he either has two bad 100A main breakers or
he didn't do everything I asked.

Thank you for your time and energy,
William Deans

Thank you all very much.

The answer is that it was a single bad main breaker. Gus removed the
bad main breaker and then put it back in instead of the new one. He
said it was dark and apparently he lost track of which was which. He
didn't realize until this morning when he was inspecting the
"original" breaker and felt it looked a little too new.

I have helped a number of people over the telephone with house repair
issues, computer issues, etc and the hardest cases are cases where you
get misinformation. I guess he had two identical breakers out and I
should have told him to mark them in some way before removing the old
one. The thing is, he probably would have been offended by that.

Thank you all again,
William

PS: Yes, I posted this elsewhere within this newsgroup topic but that
subthread appears to have missed Stormin Mormon and because I value his
future opinions I want to be sure he gets a response to his post.