Home Guy wrote:

dpb double-quoted the following for some reason:

....


They basically don't want to admit to any error, at least not over the
phone.

Utility operators can be cagey buggers in this regard.
....


I say at the moment they're still in the resolution process so it's
early in the game for that quite yet. If you get the revised bill
consonant w/ the lower usage, that says "we goofed" ipso facto...

Other possibility is that whatever the transfer mechanism is from
the reader's collection to the central billing computer is error-
prone. Do you know how/what technology they're using?


I'd have to take a really close look at the hand-held device the meter
reader is using the next time he comed to do a read. I have a
snow-balls chance in hell to pose your question to the customer service
dept and actually get an answer.
....


Perhaps; worst they can do is not answer the question. My couch it as
"how did or could the recorded 47 get transmuted into 87?" instead
asking directly for details of the system.

Altho I forget that as member of the distribution co-op that supplies us
and board member as well that have inside information and our
interaction w/ our "customers" isn't the same as the typical large
utility...

Here, if a member asks a question, we strive to answer it.

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