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#1
Posted to misc.consumers.house
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Swanstone shower panels--consumers beware
Just thought I'd spread the word about the immense difficulty I've had
in getting functional products from Swanstone. After being highly recommended to me by my contractor, I ordered a shower panel kit from Swanstone through Home Depot in July. The first kit (cost: $1,400) arrived via third-party freight shipper badly damaged. It was unusable and was not even boxed or wrapped in any sort of protection. All moldings were broken, the panels were scuffed and had foot marks, and the soap dishes were missing. A Home Depot expediter was very helpful in obtaining a replacement kit, but this second delivery made the first one look like a piece of art. It was so severely mangled (again, no box!--screwdriver-sized holes punched through the panels, moldings cracked in half, trim missing, the broken caulk tubes oozing over everything) that the freight truck driver said to me "I'm embarassed to even drive up to your house with this order because I know you just went through this last week." We refused the delivery. The third "replacement" just arrived last night. Home Depot offered to first receive the shipment from the manufacturer, inspect it, then truck it over to us at thier expense. We were told everything was in "excellent" condition, but when we unwrapped the package, the main large wall panel had a 2" gash, rendering it unusable. It's now eight weeks since the order was placed and I am highly frustrated and still out of luck. In my opinion, Swanstone is an unaccountable company that repeatedly ships unreliable, crap-like goods. I'm asking others to learn from my mistakes and not do business with them. |
#3
Posted to misc.consumers.house
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Swanstone shower panels--consumers beware
Todd H. wrote: While we're bashing Swanston, I'll share that I once bought a house that had a recently installed white Swanstone kitchen sink. We had to use scouring powder to clean the goddamn thing after every pot or pan cleaned in it. Complete pain in the ass. But looked pretty when cleaned up, and nearly every stain would come off of it. I think that's what we have too and a little bleach (or bleach cleaner) cleans it up quite well. |
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