My elderly mother in law purchased a new Kenmore model 253.74812400
refrigerator in September 2004. Earlier this week (July 19) she
noticed that the refrigerator compartment was warm inside to let food
spoil yet the freezer unit was still cold enough to freeze ice. "No
problem," she thought, "this is why you buy Kenmore."

Not so fast. First she called the Sears store in Dublin, GA where she
bought the appliance and was told that they didn't handle appliance
repairs, she'd have to call the national 800 number. So she did and was
informed that the repair services were very busy at this time but that a
technician would come out to the house on July 29 to have a look at the
refrigerator. So what was she supposed to do for food storage for the
next 10 days? The person at the 800 number could only suggest that she
buy lots of ice.

WHAT? Buy plenty of ice? This Kenmore was bought to replace a 65 year
old Frigidaire refrigerator that finally gave up the ghost. The
original Frigidaire was bought to replace-- you guessed it-- an ice box.
So let's see here... A new refrigerator doesn't last a year but the
old one lasted 65 years, and the best that Sears-- supposedly the best
place in America to buy home appliances-- the best that Sears can do is
tell her to buy plenty of ice while she waits 10 days for a repairman?

You should be ashamed of yourselves. In the old days Sears would have
had either a technician or a "loaner" refrigerator at a customer's house
by the next day, if not within a few hours. Now you tell little old
ladies to buy lots of ice and wait ten days during a hot Georgia summer
for a Sears repairman.

Needless to say, this family's trust in the Sears, Roebuck & Co. has
been shattered. Oh wait... Sears, Roebuck doesn't exist anymore. It's
Kmart now. No wonder.

"bg" wrote in message
...
My elderly mother in law purchased a new Kenmore model 253.74812400
refrigerator in September 2004. Earlier this week (July 19) she noticed
that the refrigerator compartment was warm inside to let food spoil yet
the freezer unit was still cold enough to freeze ice. "No problem," she
thought, "this is why you buy Kenmore."

Read the manual and learn how to make the proper adjustments. There's a
troubleshooting guide in the manual.


Not so fast. First she called the Sears store in Dublin, GA where she
bought the appliance and was told that they didn't handle appliance
repairs, she'd have to call the national 800 number. So she did and was
informed that the repair services were very busy at this time but that a
technician would come out to the house on July 29 to have a look at the
refrigerator. So what was she supposed to do for food storage for the
next 10 days? The person at the 800 number could only suggest that she
buy lots of ice.

WHAT? Buy plenty of ice? This Kenmore was bought to replace a 65 year
old Frigidaire refrigerator that finally gave up the ghost. The original
Frigidaire was bought to replace-- you guessed it-- an ice box. So let's
see here... A new refrigerator doesn't last a year but the old one lasted
65 years, and the best that Sears-- supposedly the best place in America
to buy home appliances-- the best that Sears can do is tell her to buy
plenty of ice while she waits 10 days for a repairman?

You should be ashamed of yourselves. In the old days Sears would have had
either a technician or a "loaner" refrigerator at a customer's house by
the next day, if not within a few hours. Now you tell little old ladies
to buy lots of ice and wait ten days during a hot Georgia summer for a
Sears repairman.

Needless to say, this family's trust in the Sears, Roebuck & Co. has been
shattered. Oh wait... Sears, Roebuck doesn't exist anymore. It's Kmart
now. No wonder.

FDR wrote:

"bg" wrote in message
...

My elderly mother in law purchased a new Kenmore model 253.74812400
refrigerator in September 2004. Earlier this week (July 19) she noticed
that the refrigerator compartment was warm inside to let food spoil yet
the freezer unit was still cold enough to freeze ice. "No problem," she
thought, "this is why you buy Kenmore."


Read the manual and learn how to make the proper adjustments. There's a
troubleshooting guide in the manual.

Yeah, all of troubleshooting steps in the manual had been made before
she called Sears. I should have mentioned that. What's happened is
that the automatic defrost system has failed and is allowing the
evaporator to become clogged with ice. Once that happens the cabinet
fan can't circulate cold air down to the refrigerator compartment.

Not so fast. First she called the Sears store in Dublin, GA where she
bought the appliance and was told that they didn't handle appliance
repairs, she'd have to call the national 800 number. So she did and was
informed that the repair services were very busy at this time but that a
technician would come out to the house on July 29 to have a look at the
refrigerator. So what was she supposed to do for food storage for the
next 10 days? The person at the 800 number could only suggest that she
buy lots of ice.

WHAT? Buy plenty of ice? This Kenmore was bought to replace a 65 year
old Frigidaire refrigerator that finally gave up the ghost. The original
Frigidaire was bought to replace-- you guessed it-- an ice box. So let's
see here... A new refrigerator doesn't last a year but the old one lasted
65 years, and the best that Sears-- supposedly the best place in America
to buy home appliances-- the best that Sears can do is tell her to buy
plenty of ice while she waits 10 days for a repairman?

You should be ashamed of yourselves. In the old days Sears would have had
either a technician or a "loaner" refrigerator at a customer's house by
the next day, if not within a few hours. Now you tell little old ladies
to buy lots of ice and wait ten days during a hot Georgia summer for a
Sears repairman.

Needless to say, this family's trust in the Sears, Roebuck & Co. has been
shattered. Oh wait... Sears, Roebuck doesn't exist anymore. It's Kmart
now. No wonder.

"bg" wrote in message ...
FDR wrote:

"bg" wrote in message
...

My elderly mother in law purchased a new Kenmore model 253.74812400
refrigerator in September 2004. Earlier this week (July 19) she noticed
that the refrigerator compartment was warm inside to let food spoil yet
the freezer unit was still cold enough to freeze ice. "No problem," she
thought, "this is why you buy Kenmore."


Read the manual and learn how to make the proper adjustments. There's a
troubleshooting guide in the manual.

Yeah, all of troubleshooting steps in the manual had been made before she
called Sears. I should have mentioned that. What's happened is that the
automatic defrost system has failed and is allowing the evaporator to
become clogged with ice. Once that happens the cabinet fan can't
circulate cold air down to the refrigerator compartment.

Not so fast. First she called the Sears store in Dublin, GA where she
bought the appliance and was told that they didn't handle appliance
repairs, she'd have to call the national 800 number. So she did and was
informed that the repair services were very busy at this time but that a
technician would come out to the house on July 29 to have a look at the
refrigerator. So what was she supposed to do for food storage for the
next 10 days? The person at the 800 number could only suggest that she
buy lots of ice.

WHAT? Buy plenty of ice? This Kenmore was bought to replace a 65 year
old Frigidaire refrigerator that finally gave up the ghost. The original
Frigidaire was bought to replace-- you guessed it-- an ice box. So let's
see here... A new refrigerator doesn't last a year but the old one lasted
65 years, and the best that Sears-- supposedly the best place in America
to buy home appliances-- the best that Sears can do is tell her to buy
plenty of ice while she waits 10 days for a repairman?

You should be ashamed of yourselves. In the old days Sears would have
had either a technician or a "loaner" refrigerator at a customer's house
by the next day, if not within a few hours. Now you tell little old
ladies to buy lots of ice and wait ten days during a hot Georgia summer
for a Sears repairman.

Needless to say, this family's trust in the Sears, Roebuck & Co. has been
shattered. Oh wait... Sears, Roebuck doesn't exist anymore. It's Kmart
now. No wonder.

I will say that I've hadd good experiences with Kenmore products. But
lately had two bad experiences with their tillers.

bg wrote:
"bg" wrote in message
...

My elderly mother in law purchased a new Kenmore model 253.74812400
refrigerator in September 2004. Earlier this week (July 19) she noticed
that the refrigerator compartment was warm inside to let food spoil yet
the freezer unit was still cold enough to freeze ice. "No problem," she
thought, "this is why you buy Kenmore."


Read the manual and learn how to make the proper adjustments. There's a
troubleshooting guide in the manual.

Yeah, all of troubleshooting steps in the manual had been made before
she called Sears. I should have mentioned that. What's happened is
that the automatic defrost system has failed and is allowing the
evaporator to become clogged with ice. Once that happens the cabinet
fan can't circulate cold air down to the refrigerator compartment.

Infant mortality happens (unless you know of a manufacturer that "burns in"
their appliances). That's why there's a warranty.

Defrost the 'fridge (if she was replacing a 65 year old 'fridge, then she should
be real experienced in that department). That should get things operational
until the repairman shows. Or bitch to high heaven and until they send a
repairman out pronto.

"Andy Hill" wrote in message
...
bg wrote:
"bg" wrote in message
...

My elderly mother in law purchased a new Kenmore model 253.74812400
refrigerator in September 2004. Earlier this week (July 19) she
noticed
that the refrigerator compartment was warm inside to let food spoil yet
the freezer unit was still cold enough to freeze ice. "No problem," she
thought, "this is why you buy Kenmore."


Read the manual and learn how to make the proper adjustments. There's a
troubleshooting guide in the manual.

Yeah, all of troubleshooting steps in the manual had been made before
she called Sears. I should have mentioned that. What's happened is
that the automatic defrost system has failed and is allowing the
evaporator to become clogged with ice. Once that happens the cabinet
fan can't circulate cold air down to the refrigerator compartment.

Infant mortality happens (unless you know of a manufacturer that "burns
in"
their appliances). That's why there's a warranty.

Defrost the 'fridge (if she was replacing a 65 year old 'fridge, then she
should
be real experienced in that department). That should get things
operational
until the repairman shows. Or bitch to high heaven and until they send
a
repairman out pronto.

Bitching to Sears will get results, believe me.

bg wrote:
the best that Sears can do is
tell her to buy plenty of ice while she waits 10 days for a repairman?



Oh, you haven't seen nothing yet!

If you have the experience we had with our washer/dryer, they'll show
up in 10 days, take 5 minutes looking at the appliance, tell you you
need a part that needs special ordering, and make you wait another
three weeks.

Good luck, and don't hesitate to escalate.

jen

I had a bad time with Sears when I got a dishwasher.. I won't use their internet
site again.The smoker is just the sucker behind the cigarette.


On Fri, 22 Jul 2005 10:01:58 -0500, in misc.consumers.house bg
wrote:

My elderly mother in law purchased a new Kenmore model 253.74812400
refrigerator in September 2004. Earlier this week (July 19) she
noticed that the refrigerator compartment was warm inside to let food
spoil yet the freezer unit was still cold enough to freeze ice. "No
problem," she thought, "this is why you buy Kenmore."

Not so fast. First she called the Sears store in Dublin, GA where she
bought the appliance and was told that they didn't handle appliance
repairs, she'd have to call the national 800 number. So she did and was
informed that the repair services were very busy at this time but that a
technician would come out to the house on July 29 to have a look at the
refrigerator. So what was she supposed to do for food storage for the
next 10 days? The person at the 800 number could only suggest that she
buy lots of ice.

WHAT? Buy plenty of ice? This Kenmore was bought to replace a 65 year
old Frigidaire refrigerator that finally gave up the ghost. The
original Frigidaire was bought to replace-- you guessed it-- an ice box.
So let's see here... A new refrigerator doesn't last a year but the
old one lasted 65 years, and the best that Sears-- supposedly the best
place in America to buy home appliances-- the best that Sears can do is
tell her to buy plenty of ice while she waits 10 days for a repairman?

You should be ashamed of yourselves. In the old days Sears would have
had either a technician or a "loaner" refrigerator at a customer's house
by the next day, if not within a few hours. Now you tell little old
ladies to buy lots of ice and wait ten days during a hot Georgia summer
for a Sears repairman.

Needless to say, this family's trust in the Sears, Roebuck & Co. has
been shattered. Oh wait... Sears, Roebuck doesn't exist anymore. It's
Kmart now. No wonder.