On Thu, 16 Jun 2005 21:11:09 -0400, Lisa Taylor
wrote:

What is the most fair way to resolve the situation?

Thanks!

It sounds like you're dealing with a nasty roofer.

Please also register a complaint with the BBB. They make that
information available to potential customers, including whether the
issue has been resolved to the satisfaction of the complaintant. The
information stays on record for 36 months.

Sue(tm)
Lead me not into temptation... I can find it myself!