"Lisa Taylor" wrote

Prior to
signing, I also stated a complete clean-up & sufficient soffit
ventilation in the contract. The house had substandard soffit
ventilation and ice damming had been a problem in the past. The
contract also included a 5 year workmanship warranty and a 10 year
extended "System Plus" warranty from the manufacturer, GAF. Soffit
vents were discussed with the estimator and again before the job
started.

You may have expressed your concern prior to signing, and discussed things
with the estimator. But, the bottom line is, what did your contract that
you signed state?