On Sat, 27 Aug 2005 20:17:32 +0000, carl mciver wrote:

"Too_Many_Tools" wrote in message
ups.com...
SNIP
I would have a discussion with owner noting that you
| expect the warranty work to be on a timely basis and make it clear to
| him that Milller is in the loop as to knowing when and how it will be
| done.

Key word is "owner" not manager. The owner I KNOW sees the impact
the
internet has on his business, so perhaps he needs to explain that to his
store manager.

After looking into it, the company that owns this store/shop (as well as
other branches, as mentioned previously) is actually incorporated, and a
little bigger than I had thought, so its not as simple as popping by the
store and asking to speak to the owner.

As it stands now, I will wait a week and see how the welder is coming
along. If it is finished in just over a week, I'll let it go at that and
take my future business elsewhere (although elsewhere means 40miles
away). If they are still giving me the runaround well after a week, I will
contact the regional manager as well as Miller and see where it goes from
there (not too far, I expect...).

Thanks to everyone for their input!!