"Too_Many_Tools" wrote in message
ups.com...
SNIP
I would have a discussion with owner noting that you
| expect the warranty work to be on a timely basis and make it clear to
| him that Milller is in the loop as to knowing when and how it will be
| done.

Key word is "owner" not manager. The owner I KNOW sees the impact the
internet has on his business, so perhaps he needs to explain that to his
store manager.