On Sat, 27 Aug 2005 02:28:42 +0000, Richard Ferguson wrote:

I had Miller waranty work done in Denver, I bought the welder from them,
I think I had 24 hour turn around. Lots of reasons possible for 7 day
turn around, ranging from somebody in the shop quit, understaffed, an
unusually large workload, you did not buy it from them, you are a small
customer, etc.

It is simply because I didn't buy it from them. I was even told so by
the technician when I went back to drop off the welder.

And it wasn't stated to be a 7-day turnaround, rather 7 days before they
would even look at it.

My position, for what it is worth, is that since you did not buy it from
them you have no right to complain.

Oh heck, I have every right to complain, I may just have little to no
right to have my grievances addressed.

This may be a hidden downside of
buying off the internet. Obviously it is frustrating to have a new
piece of equipment break on the first day, so I have some sympathy.

And I had even given this serious thought before I went ahead and bought
it online anyway. At the time I did order it, price wasn't even an issue
because I hadn't received a response from them requesting a price. I guess
I was a little peeved that they wouldn't even bother responding. I think
their service just stinks because they have no competition in town. That
would explain the lackadaisical response to my quote/availability request.

One of the local RV dealers has a policy that they will not work on rigs
bought elsewhere anytime during the summer, so you might have to wait
months for service on a rig you bought out of state. During the winter
slow season, they will work on any rig, no matter who you bought it
from. That may seem like a hard policy, but they want to favor the
people who bought from them, and give those people good service, so it
kind of makes sense. Of course, I have no idea why your local Miller
shop quoted you a week turnaround.

Yes, the RV situation you described makes perfect sense if the repairs are
not under warranty and that's the way the owner wishes to do business. If
it's warranty work, and they are a factory-authorized dealer/service
shop, it seems a little more like extortion.

Richard

Where in Denver did you buy/service the welder? I make semi-frequent trips
there and may consider taking my little bit of business elsewhere (will be
needing an AC tig in the not too distant future).

Thanks.