snip
As far as how much they "lose" to abuse of it... Well, since the
majority of people are basically honest, I'd say that it's very little
in the overall cashflow. Particularly since so often, somebody dragging
in a warranty item is going to wander through the store and buy
something else on the way in or out. Never mind the good will it'll
generate, which means that the guy who just "ripped you off" for a $30
torque wrench that he used as a hammer is probably going to come back
and buy a $300 TV set next month, and maybe bring the kids in for
back-to-school clothes to the tune of $250, and hey, lookit that neat
gizmo! for another $50, and...
I'm pretty certain that the "loss" on it is insignificant when taken as
part of the big picture. If that weren't the case, they'd either be
shutting it down entirely, or spewing red ink by the supertanker-load.
--
Don Bruder - - New Email policy in effect as of Feb. 21, 2004.
Short form: I'm trashing EVERY E-mail that doesn't contain a password in the
subject unless it comes from a "whitelisted" (pre-approved by me) address.
See http://www.sonic.net/~dakidd/main/contact.html for full details.
I was told, a number of years ago, that Stanley made a number of Sears
tools, like levels, squares, etc. AND that in order to have that
contract for millions of sales, that ANY return of the item by a
customer would have to be backed up by Stanley. In other words,
"we'll sell millions of these for you, you have to put our name on
them, but if they break, you have to eat 'em".
I would imagine the same applies to other suppliers of their tooling.
Ken.