The Home Depot complaint line, and customer service line are outsoursed to a
large international company. Most of the agents will just tell you what is
in their script. They are not allowed to use common sense, or courtesy, only
what is written for then by company lawyers and agreed upon by the client.
Make sure you get a name of the agent you talk to, and if you don't get a
reasonable answer, demand to speak to a supervisor.
gary


"Time Traveler" wrote in message
...
Has anyone had a bad experience in using the Home Depot 800 complaint
number?I refer to them taking your name and number and assuming you
would get a call-back.When you call back they tell you they don't give
call-backs.They have no answer to see if the problem is resolved,they
just say they're sorry as if they are reading from a script to answer
any question.