Ace hardware ?? I wrote my neighborhood Ace Hardware off a couple of days
ago. They changed hands twice in recent history and thus their stock was
getting run down, but I could accept that. Give them time to restock, OK.
But the last time was the straw - They were out of both JB Weld and Gorilla
Glue. I told my wife to kick my ass if I ever went to that particular Ace
Hardware again. A Home Depot is only about a mile further away. They
literally push JB Weld at you; blister packs of it hanging at the checkout
line.

Bob Swinney
"Rod Richeson" wrote in message
...
My experience is completely opposite.

Home Depot is the worst, agreed, but both times I have complained to
Lowes, I got a call-back within 24 hours, first time it was on a Saturday.
I got a gift card for being insulted by an employee. I would have
preferred an apology from him for acting like that, but the gift card went
to good use.

I don't shop HD anymore, and only shop Lowes, but prefer my local Ace
Hardware. They are ALWAYS helpfull and cordial.

Rod

Koz wrote:


Time Traveler wrote:

Has anyone had a bad experience in using the Home Depot 800 complaint
number?I refer to them taking your name and number and assuming you
would get a call-back.When you call back they tell you they don't give
call-backs.They have no answer to see if the problem is resolved,they
just say they're sorry as if they are reading from a script to answer
any question.


And the script they are reading is most likely being read from India....

My daughter works for Lowes...complaining to corporate is essentially
useless but I have found that being insistant on seeing the store's
general manager (check the name tag and expect it only during normal bank
hours) usually gets some result. DON'T speak with a department manager
unless you have no choice...they are only one step above burger flipper
and their job focus is often to keep their job by hiding problems rather
than dealing with them. They also sometimes have a position called "zone
manager" which is about the same as department manager.

From there you can be insistant on getting a number and name for the
district manager, assuming the store manager is part of the problem.
Beyond that, you are in corporate hell and will get absolutely no
results.

Be specific and clear in examples and names of offending employees and
practices ("that little red-haired gal who walked by" will get no
result). Think of it as a legal prosecution where you back the manager
into a corner with facts and evidence. Who, What, Why, Where, When, How.
Never exaggerate.

One last thing...welcome to the new American business model where
customers are considered disposable nusances. It's a far cry from the
old notion that a customer might only be worth a $ 3.00 sale today but
was worth $ 30,000 over a lifetime.


Koz (who has dropped $ 500.00 in gathered purchases and walked out
because Home Depot was out of a $ .23 bolt.)