My experience is completely opposite.

Home Depot is the worst, agreed, but both times I have complained to
Lowes, I got a call-back within 24 hours, first time it was on a
Saturday. I got a gift card for being insulted by an employee. I would
have preferred an apology from him for acting like that, but the gift
card went to good use.

I don't shop HD anymore, and only shop Lowes, but prefer my local Ace
Hardware. They are ALWAYS helpfull and cordial.

Rod

Koz wrote:


Time Traveler wrote:

Has anyone had a bad experience in using the Home Depot 800 complaint
number?I refer to them taking your name and number and assuming you
would get a call-back.When you call back they tell you they don't give
call-backs.They have no answer to see if the problem is resolved,they
just say they're sorry as if they are reading from a script to answer
any question.



And the script they are reading is most likely being read from India....

My daughter works for Lowes...complaining to corporate is essentially
useless but I have found that being insistant on seeing the store's
general manager (check the name tag and expect it only during normal
bank hours) usually gets some result. DON'T speak with a department
manager unless you have no choice...they are only one step above burger
flipper and their job focus is often to keep their job by hiding
problems rather than dealing with them. They also sometimes have a
position called "zone manager" which is about the same as department
manager.

From there you can be insistant on getting a number and name for the
district manager, assuming the store manager is part of the problem.
Beyond that, you are in corporate hell and will get absolutely no results.

Be specific and clear in examples and names of offending employees and
practices ("that little red-haired gal who walked by" will get no
result). Think of it as a legal prosecution where you back the manager
into a corner with facts and evidence. Who, What, Why, Where, When,
How. Never exaggerate.

One last thing...welcome to the new American business model where
customers are considered disposable nusances. It's a far cry from the
old notion that a customer might only be worth a $ 3.00 sale today but
was worth $ 30,000 over a lifetime.


Koz (who has dropped $ 500.00 in gathered purchases and walked out
because Home Depot was out of a $ .23 bolt.)