"True North Strong and Free" wrote in message
. ..
Just had my new washed maple shaker kitchen installed by the despot in
toronto with real bad results. crew bearly spoke english on install and
workmanship very shoddy.
Calls to manger and customer service are a waste of time, credit card
company refuses to take on HD by charging back the $6K. Kid who sold me
the kitchen now just shakes his head and walks away, have noticed that the
complaints area is well removed from the sales area with good reason.
Avoid the Despots. I hear that in the states they half assed care due to
competition with lowes, but up here they don't give a rats ass.

I made the mistake of giving them a $9,000 order to recarpet my entire house
some years back. What a disaster-- from double-charging my credit card to
sloppy installation by their crew to the carpet rising up into ridges about
2 years after install-- with full denial of responsibility all the way and
refusal to do anything about it

Good thing I live in Atlanta (their corporate HQ) and my next door neighbor
is a senior VP with them. Good thing he pulled some strings for me-- or I
would have been hung out to dry.

S1