On Thu, 4 Aug 2005 14:47:35 +0100, chris French
wrote:

In message , R
writes

Let's hope TS get things moving for you .. ;-)

They've advised me to write yet another letter and give MFI even more
time to resolve the issue :-( I'm very sceptical about this since I
have received no reply from 3 letters so I don't understand how
another one would help. Oh well I'd better go ahead.

If you do this give them a reasonable time limit (14 days?) and tell
them if not resolved you will make claim in the small claims court.

I have already threatened court action in a previous letter and given
them 7 more days to do something. However I was advised today by
Consumer Direct[1] to write again and give MFI 7 more days. As CD
know the law[2] better than me I am following their advice.

Seeing as you bought it from a store I would probably take it and see
the manager directly

I have asked to see the manager but maybe he's too scared to see me
:-)

Did you use a credit card to purchase these (even just for a deposit)

If so at this point I'd make a claim against them

[1] Calls to our Trading Standards seem to be automatically forwarded
onto "Consumer Direct" which seems to be a "dumbed down" version of
the old TS. In the past TS have helped me by actually telephoning the
organisation which has spurred them into action (not MFI!). CD won't
do this.

[2] Maybe.

Mark.