On Tue, 26 Jul 2005 11:53:58 GMT, "Doug Kanter"
wrote:

"Bob" wrote in message
...

"Doug Kanter" wrote in message
...
[snip]
Do what Jim said, and then call the company. They have an odd habit, at
least based on my experience: They're helpful on the phone and they like
to
send free parts to customers. Really obnoxious.

Could that have anything to do with a "lifetime warrantee"? They seem to
advertise such these days.

Bob

I don't know if the cartridges are under warranty that way, so I can't speak
to that issue. First time I called them, the cartridge was ruined due to
factors related to a crumbling dip tube in my water heater. No fault of
Moen's, in other words. I called to double check the part number before I
went shopping. They insisted on replacing it for free. I told the woman 3
times that this was not their fault, and she kept saying "We just want
customers to be happy".

Really strange.

Moen's warranty is on their web site:
http://www.moen.com/consumersupport/...ustomerSupport

As you suggested Moen would seem not to have been liable in your case,
but other folks have reported the same experience with Moen and other
faucet manufacturers, so your experience was neither strange nor
unusual.

Kohler and American Standard's warranties are basically identical to
Moen's:
http://www.us.kohler.com/general/warranty.jsp
http://www.americanstandard-us.com/c...tID=Warranties

--
Luke
__________________________________________________ _________________
"I have nothing but contempt and anger for those who betray the
trust by exposing the name of our sources. They are, in my view the
most insidious of traitors."
-- George Herbert Walker Bush, April 26, 1999