The part that bothers me about this whole story has nothing to do with
email vs snail mail vs phone call or the details of discovering a
flaw, or the rapidness of responding to a customer complaint.

Why in the world would "filler" even be present at the L-N factory? At
the prices they charge for their tools, the customer has a right to
expect a product that has not been patched up. If the tote was
imperfect it should have only left the factory in the trash bin.

kind of suggests that LN doesn't make their own wood parts anymore.