ben wrote:

Hmmm!

Purchase a Home entertainment item out of a reputable shop and they give you
60 days warranty after this the 12 months warranty is still in force after
its run out the item will have to be returned to manufacture for recompense.

Not sure I follow that...

When you buy something at retail your contract is with the retailer.
Your statutory rights give you the expectation of "reasonable" service
from it. If it fails to give that service then it is the retailer that
is required to address the situation. The manufacturer was not a part of
the contract of the sale and can not be obligated to deal with it.

What is "reasonable" will depend on the item in the first place. A 30
quid budget VCR that dies after 14 months has probably given a
reasonable service in the circumstances. A 500 quid top end hard drive
recorder that fails after 18 months however probably has not.

A manufacturer may offer a free replace/repair service to the end user -
but that is something they do as a way of making their product more
attractive to the *retailer*

--
Cheers,

John.

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