Yes I would generally agree with those comments however, the OP sent a
reasonable and detailed description of the problem. This gets honesty
points if I work there.
From that description they may already know the issue, shipping
doesn't sound like the problem. My point was he provided some detail
that they my have made some determination and save the customer the
hassle of returning.
My opinion on your original question is yes he would have gotten just
as good of customer service response