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wrote:

Might be better for LN QA to know what the real/detailed facts are?

They'll see for themselves if they ask for the damaged part back. If
you were a mfgr. wouldn't you rather see the defective component than
just take a report from the customer? QA is gonna want "hands on" to
determine if any changes need to be made in the mfgr'ing process. The
mfgr that doesn't want the part back probably doesn't care a whole lot
about QA.

Dave